Customer service is bad. The girls at the tills are noticeably more rude than other pharmacy shop…read moreassistants. Having people skills is an important part of the job. If they keep turning their backs on customers being served to have conversations they probably need retraining.

Bought my First Ladies toy here. I've been a virgin for 50 years and did not know what it felt like…read moreto be pleasured. Kind lady assisted me with the best vibrator they had in there. The price was costly but so worth it. I've never came so hard in my life. A rollercoaster of emotions and pleasure. Will be going back again. Highly recommend.

Technically they only sell to professional beauty people BUT a lot of the products are available to…read moreregular plebs like me ! They have a great range of shampoo and conditioner and also very inexpensive brushes and hair accessories. Unfortunitly a lot of the hair colours you can't buy without a salon card.

Girls, Sally is there for you - she's your best friend when it comes to beauty supplies!…read more Although this store is a bit smaller than your typical beauty supply shop, it does have enough offerings to make your visit worthwhile... Here's a bit of what you'll find: * Lots of hairbrushes * Lots of eyelashes * Lots of curling irons and straighteners * Lots of shampoo and conditioning treatments (including Matrix, Wella & Tigi BedHead!) * Lots and lots of home hair color kits * A few OPI nail colors (including the CocaCola line!) And, exceptional service with a smile... :) Go see Sally in Dublin to get your beauty on ladies!

Love Kiehl's men's range of products and glad its finally available in Dublin :-)) discovered this…read morerange a few years ago and fell in love with it first time and have liked it ever since.

Went in here to get a sample of a serum I was planning on buying. Girls in shop were lovely and I…read morewas even offered a free mini facial using the serum I wanted to purchase. I am going back after pay day to purchase serum!

I was shopping when I heard the employee giving away free products. Using the illegal student card…read moreand the person was not well. I was appalled by the false rude stars of this pharmacy. I hate myself but the irish government arent to blame for poverty. What if the irish government werent in law in the irish government. I know the employee lied about her first day working in boots. Sorry for expressing my opinion.

In general I try to avoid Boots because it's way over priced for a lot of brands. For example I…read morebought some Manuka honey sweets here in the winter, then as I was passing the nearby Natures Way store I decided to check if they had it also. It was over 2 EUR cheaper than Boots. However, swings and roundabouts, I am a fan of is the Boots own brand hand cream, which is very reasonable and goes on lovely. I was here today because I couldn't find what I was looking for in Dunnes, so I checked boots and they had it. As for this store, it's well laid out. This Boots is better than the one on Grafton street, but only because it's got more space. They do have a great selection of all your usual pharmacy fare. It's bright and clean. Staff are generally friendly and very helpful. But as a rule, I try to shop in a supermarket or in your run of the mill chemist down the road, but as a last resort Boots is reliable

I was in town for a 2 day biz trip. Given the situation, going back to the USA requires a covid…read moretest within 24 hrs of departure. The ladies were super professional and fast. Results right to my email and Catherine even sent a note to show the airport personnel should I run into any issues. These ladies are on the top of their game!

Thank you Hickey's Pharmacy Grafton Street for the 5 Star service you provide! Cannot BELIEVE how…read morehard you all work throughout the day to keep us healthy.Rana,Benedict,Yvonne and ALL the wonderfully kind staff there thank each one of you for providing such an efficient,caring top class service always. Lucia.

The staff at Benefit are all SO lovely, friendly and informative. They really go above and beyond…read morein terms of customer service, which is really so important when it comes to finding out what's good for you on a personal level in terms of beauty products and services. I got my brows waxed and at first I will admit I was nervous, having never gotten them done before, but the girl explained everything to me and really listened to what I was looking for and any other queries I had. I have to say, I am absolutely delighted with the outcome, she did an amazing job! I was then brought by the brow technician over to a make up artist, who filled in my brows using Benefit products. She also informed me of products she felt would suit me and of course, I had to treat myself to some.

Ellen my master- she is absolutely brilliant!…read more I love their services and their make up products. I am doing eye brows with her every 6-8 weeks it's enough for my perfect brows to grow and then she can wax and shape them perfectly I am booking appointments online- so easy and quick , and they will send you couple of texts to remind you about it ;) Also they have amazing 'collect points app' you can collect your points and then get free make up lessons and lip waxing ! So it's great! Love it! Keep it up

Make Up Forever/ FACE2 is one of those stores that isn't really a store. When I stepped inside, it…read morewas very quiet with just one girl at the front desk waiting. For what exactly? A makeup consultation or for someone to purchase some good makeup. The great thing about Make Up Forever is the very relaxed vibe created with good music and a good design layout. I came in looking for a good foundation to match my skin tone and the woman was very healthy in helping to find the perfect shade. Make Up Forever's make up range is very very good. Although I can't compare prices to makeup at Brown Thomas due to the fact I haven't checked, I can say that you can get very good liquid lift foundation for around 32 euro. They also have some very good eye shadows, lipsticks and a nice big makeup range - they are Make Up Forever after all! I can't really say anything bad about Make Up Forever apart from the fact that you may end up leaving with a lot more makeup than you expected if you want a free makeover!

These girls deserve a 10 I booked Makeup Forever for my…read morewedding last summer. We were in 8 girls and we all had to get our makeup done, so I booked two makeup artists, they arrived on time and they were very gentle and lovely to all of us. One of them had the idea of doing the makeup in the back garden, I personally had never thought about it... Loved it!!!

My mum discovered Lush a long time back when we were living in Australia, and their quality of…read moreproducts has consistently held up for a number of years now, so mum and I both consider ourselves "Lushies" for life. The plan was that she would shop for her deodorant at the Orlando Airport Lush store. But she discovered this store had been closed down and there was an Adidas store in its place now. Hence this necessitated a stop at a Lush store in Dublin to pick up their all natural charcoal deodorant. The location is great - just kitty corner from around Trinity College, and it was busy! However mum hardly had to wait more than a minute before a store employee come over to help her, and she guided us to the product, then escorted us to the counter and rang up the purchase. Loved that seamless service and it meant we were in and out super quickly! This store gets top marks for such excellent and efficient customer service and shopping experience! Yelp 118 / 2019

I do like Lush, a lot!!…read more OK, I have to be honest, I used to avoid this Lush... skip past as quick as I could because the scent was so potent. I just didn't understand how people could go in there and stay conscious. But murmurings from people about some of their products got me in there and now I am hooked! Shampoo, conditioners, bath bombs, soap, massage bars and now face cleansers. Hooked, line and sinker. Another thing I have to be honest about is the staff, at first I though they were completely over the top with enthusiasm... they probably still are, but after my latest visits here they don't seem as pushy or too crazy about the products. OK I know they are there to sell the stuff, but in the past I found it to be over the top.... Anyway, back to the present and I've had only pleasant experiences in there and found everything I have bought has done exactly what I wanted it to. Also, the scent doesn't even bother anymore as I pass, maybe they've turn the scent dial down a bit ;)

Let me first start by saying that I have been a faithful MAC user for almost 30 years. I was in…read moreIreland on vacation and needed to replenish my stock. NICOLA is the one that was at the front desk. I waited for almost 10 minutes without being greeted. She told me they were short staffed and asked if I wouldn't mind "calling back." (Coming back later.) I told her I was on vacation and on a tight schedule and I needed to just grab a couple things and she turned around and just left. After ANOTHER 10 minutes, she returned and asked what I needed. I needed a purple eyeliner and she pulls one out and after I said, "that is gorgeous, I will take it!" She replies, "oh, we are all out of this." Confused, and wondering why she would show it to me in the first place if it wasn't for sale, I said, "Ok, I will buy the sample off of you." She replied she wasn't allowed to sell the sample, because it wasn't counted in as inventory. I went for another product, also of which they were out of. She was so terrible and tried to rush me out of there so quickly, I literally left in tears. If you are looking for a place to get pampered or simply replenish your stock, this is not it. I would highly suggest going to Dior in the same mall (Brown Thomas,) or ANY other makeup counter. Anything would have been more accommodating than this. If I ever return to Dublin, I will NEVER return to this MAC store. Nicola was just awful.

I love MAC as a brand and their concealer (Select Cover-Up NW35) is the holy grail for my dark…read morecircles which I've been using for a good few years now. I also like the MAC lipsticks, not as much as the Bobbie Brown ones but they I find that they have a better selection of colours and more youthful shades. I've tried the blushes and eye shadows before but didn't find much difference between them and the cheaper drug store brands. I've also used the Studio Select foundation which was pretty good but a bit too heavy. Overall though, the only thing I buy from MAC is the concealer and lipsticks. With regards to this branch, it's always so packed and it always takes ages to get someone to help you. I didn't find the staff very helpful anyway, so I usually just choose things on my own without asking. There is just so many types of foundations and concealers that sometimes it can be so confusing, so it would be great if the staff were a little bit more helpful. However, there has been numerous times where my shade or the colour I wanted was sold out. I'd say it's best to avoid the busy weekends, especially Saturday afternoons where it's jam packed! But this is probably the only counter where it's safe to browse without being attacked my sales assistants! My two star reduction is for 1. Staff not very helpful and kind of slow, 2. Out of stock too often.

In town and ran out of my cream. Ran into the store and picked it up. It's a really nice store…read morewith some really nice clothes that I usually fin in the U.S. It is nice to be able to come in and feel right at home with finding my things that I use. I love to wander and shop the racks when there is a sale going on.

I visited Dublin from NYC for the first time in May to celebrate my birthday so I was already in a…read moreTreat Yo' Self mentality but as soon as I stepped foot in Brown Thomas, I knew I was going to do some damage. We visited this department store a few days over the course of our trip. I wasn't sure at first what I was planning to buy but I kept eyeing one of the Louis Vuitton perfumes that I had previously discovered on a trip to Maui. Their perfumes are definitely on the pricey side but the nice thing is they're small enough for carry on liquid limits, they have a magnetic lid, and they're refillable - and the refills are also cheaper than the initial bottle purchase. The amount of times I sprayed that perfume on myself over my Maui and Dublin trips, I was sold - so that was my first add to cart moment. Next, was a belt. I thought I wanted a Gucci Marmot belt but my cousin convinced me to check out the Celine department - instead I went with a Triomphe belt. It's such a classic and timeless design so it was the right choice. And finally - the ultimate big purchase was in the Chanel department. For a long time I have been eyeing the goatskin grosgrain cap toe slingback heels. I have tried them on in NYC before but hadn't gone through with a purchase - until this trip; it was finally time! Also to add, every single sales person that we interacted with was incredibly nice. Elsewhere, designer stores don't always have the best customer service; however, I felt nothing but kindness when I was mulling over my big purchases - which to me were really big. And they were kind enough to combine them into one receipt so I could get the best VAT refund as well so extra thanks to each of the sales persons who helped me. The VAT refund process was super easy too - I just dropped off the completed form with receipt information at the airport and after a few weeks received the credit on my cad.