I don't have a good track record of getting my hair cut. A bad cut a decade ago has kept me from feeling safe in a salon as it so often seems that stylists are more concerned with the cut they want to do than what you, the paying customer, feel comfortable with. After a decade of growing my hair back out to my hips, I was finally ready to trust a salon again. I researched the Dublin area as I am new to this city and found this salon. The reviews looked excellent, I liked the tone of voice they use on their website, and they're a Wella salon, which was key as I wanted to get an Olaplex treatment (not a conditioning treatment, it repairs structural damage as a result of coloring & styling).
I went in armed with a Pinterest folder of examples of how I wanted my hair shaped, I also put my hand on my back to show her where I was comfortable having my very long, very prized length cut to - about six inches or so, so my hair would fall just below my shoulders. The cut I wanted was to keep my hair in its already steep U shape with long layers. I also asked for a fresh fringe to be cut in.
What I got was not that. After the Olaplex treatment, my hair was chopped nearly twice as short as I was in any way comfortable. It was also not maintained in the U shape, but cut in a harsh, blunt straight line. (I could have done that myself with a ponytail and some scissors....) she didn't put multiple long layers in, but instead one sort of weird shelf layer about a half inch above the end, but it doesn't go all the way around my head - it stops in the back so the sides are all one length.....
I was in shock when I left, so I paid my €105 and tipped the girl as I normally would and left before I lost it. I told myself I'd get used to it. A week later, I hadn't. At the urging of friends, I contacted the salon by email and told them what happened, complete with the original photos I had brought in to illustrate. I also mentioned that I felt like paying for their most expensive hair treatment had been a complete waste of money as the hair that was to benefit from it the most got cut off a few minutes later. I said I may as well have burned the bills for all the good it did me.
Their response was to offer me the same treatment again - yes, the one I had just told them had been wasted as the only hair on my head that needed it had been chopped off - and a free blow dry.
Cause that's gonna make me not feel hideous in my own skin.
Here's the kicker - I recently became disabled due to a debilitating chronic illness. I showed up there in a wheelchair, which was great considering no one mentioned at any point that their entire business is up multiple flights of stairs. I explained in my email to them later that due to this disability, my whole body had changed outside of my control. My hair was the single part of me that hadn't been wrecked by this illness. It was the only part of me I still had an confidence in, still felt in any way good about. It's my safety blanket, my shield. And it got chopped off. I explained how devastated I was by this cut and all they could do was offer me the thing I already said had been a complete waste due to the severity of the cut. When I responded saying it wouldn't help in any way, they replied by saying to contact them again if there is anything else they can do - HELLO, when a business literally leaves someone devastated about their appearance, when the customer comes to you and says they haven't been able to look at themselves in the mirror without crying for a solid week, you find a way to do SOMETHING to make it right. You do NOT put the burden of fixing this onto the customer that is already distraught.
In short: this is just another salon that ignores your wishes and does whatever they feel will look good. They will ignore your very clear requests and when you then tell them how soul crushing you found their service to be, they'll offer next to no help in finding a solution or trying to make amends.
Now I am stuck with hair I feel utterly embarrassed in. It's like a cheap wig I can't take off and I can't even go to a different salon to get it fixed because I am DEVASTATED by how much length was taken off! I've cried every day for the last week over this. I guess it's a good thing I'm mostly housebound as I feel so hideous now as the very last piece of me I felt confident in has been destroyed and it will take years for it to grow back to a length I can feel comfortable in.
Find another salon if you want to remain in control of how your own hair looks. Don't expect sympathy or any attempt to right the wrong if you trust this salon. The only positive I can say is that they were all extremely polite and nice as they ruined my hair for the next four years or so. read more