I was very excited to redeem my Christmas present, which was a 200 euro voucher to Peter Mark, not only because my hair is dire need of some TLC but also because I'm new to Dublin and looking for a steady stylist.
I knew the place is a bit upscale, so upon entering I already had expectations of what my service and the final product was going to be like. The staff was great, I actually had a few people working on me as my stylist attended to other customers at certain stages of my colour and cut. Everyone was friendly and hospitable, but it wasn't over the top.
About 2.5 hours later, I had a new do, a fresh colour and was very happy with my service and my results. Go to the till to pay with my gift card and the cashier tells me that their credit card machine has not been working all day and that I'd need to pay for the service in cash. She pointed me to a bank machine so I could take out some cash to pay for the service. I was not only upset but frustrated. You check in with reception when you come in and pay at the same counter. You'd think they'd have a sign up saying that it was cash only due to credit card issues or warn you before your service, as I'm sure I'm was not the only one redeeming a gift card.
Walked out 255 euro down, that I was not intending to spend, and still have a gift card for 200 euro. Talk about a great service being ruined in 30 seconds. read more