This is the worst place I've never gotten my hair done. I'm not originally from Ottawa so I don't have a hair dresser here yet and I thought I would try this place out as it was close to my work. When I called to book an appointment, it was with a hairdresser named Nez. She seemed nice at first, but she was rushing the entire time and didn't even bother to make small talk with me. She challenged everything I told her I wanted done but suggesting something completely different and spend no time on good customer service. When she was washing out the highlights, the water was freezing and she splashed water on my and in my face so I had to go to work after soaked. She also pulled my hair and yanked it with the brush and parted it on a different part than I normally have to cut my hair, making my cut uneven. When she was cutting my hair, she kept telling me that she was going to do it longer than I was asking, although I was very clear about the length. She also would cut the wet hair onto my lap, so I was wet and hairy to go to work after. She then continued to blow-dry it and left it at that. No product, no styling, nothing. Apparently this was because her next apt had arrived so she told me to come back if I wanted anything else done with it!! How rude!! When I was rang in, she passed me off to someone else who rang in a cheaper amount and I assumed this was because of the bad service. I called in later that day to complain and the store manager told me that I needed to come in because I owed them money even though they charged me the wrong amount. He then told me he was "going to find me" right before I hung up on him. The hair dresser then later CAME INTO MY WORK like a crazy person asking me to come back in to pay as if her service was worth going back in for at all. Obviously I didn't.
I advise anyone who of thinking of getting their hair done, DON"T GO TO THIS SALON!!! read more