EDITED TO ADD: Heather also does not have a valid cosmetology license.
As a customer of Magic Combs hair salon, I have trusted Heather Johnson-Strong a number of times with my hair needs. In the past, she has provided excellent hair services, leaving me satisfied with the results. However, my recent experience with hair extensions has left me utterly disappointed and heartbroken.
With excitement, I reached out to Heather to inquire about hair extensions. After receiving assurance that she could perform the service, I invested over $300 in tape-in hair extensions. On February 25, 2024, I arrived at Magic Combs for my appointment, eager to transform my hair.
Unfortunately, what transpired over the next nine grueling hours was a nightmare. After spending $450, I was left with hair that I despised. My scalp was blistered, my hair was falling out, and the extensions were a mismatched color. The haircut I received was choppy, and the extensions failed to blend seamlessly with my natural hair.
Devastated by the outcome, I reached out to Heather to express my concerns and request a resolution. While she initially offered to fix the situation, she acknowledged that she could not achieve the desired color match between my hair and the extensions.
Just three days after installation, I showered, and to my horror, all the extensions detached, accompanied by significant hair loss. At this point, my trust in Heather's abilities shattered.
Disheartened and desperate, I texted Heather requesting a partial refund. I explained my desire to purchase new extensions and seek professional help elsewhere to rectify the damage done to my hair. However, Heather flatly refused and insisted that I return to the salon for her to fix it.
Despite expressing my discomfort and lack of confidence in Heather's ability to resolve the situation, I again requested a partial refund. I thoroughly outlined the multiple issues I experienced, stating that if a mutually acceptable solution could not be reached, I would have no choice but to share my negative experience through a public review.
Regrettably, I have not received a response from Heather. Therefore, I feel compelled to write this review to express my profound dissatisfaction and heartbreak over the hair service I received at Magic Combs.
While I have always valued Heather's kindness and previous hair services, I cannot recommend her for hair extensions. My experience resulted in damaged hair, financial loss, and emotional distress. I hope that by sharing my story, others can avoid the same disappointment I endured.
I urge Magic Combs and Heather Johnson-Strong to address customer concerns promptly and professionally. It is essential to prioritize client satisfaction and provide fair resolutions when services fall short of expectations. read more