Terrible experience. Worked with Leah --who I was told was new and was at a lower price point and…read morewas the only one available to do my hair , but was totally qualified . She did highlights for me, acknowledged the orange in my hair after she finished and told me to come back in since I clearly asked for ashy blonde highlights. Leah didn't know if a correction would be extra charge even though she and I both acknowledged the hair color was not right in the front. 2 days after I couldn't deal with the orange anymore, I contacted the salon that didn't know either if they'd charge me again (?) then later said it would be a corrective treatment and I had already paid so it would be free only after going back and forth . I came back for the fix, waited for 25 min (even after my scheduled fix was moved back 30 min). They then told me I needed to sign a long contract acknowledging hair damage upon correction and no more corrections for free or refund (no hair salon ever does this- they must get corrections often ) . To correct , Leah said she'd only do 6 additional foils which I knew would not work as she was fixing my front money piece highlights and only adding more pieces only to that front piece! I asked her multiple times to add gradual highlights for the additional blocked lightening she was doing she said she could only do 6 and she couldn't even blow dry more than those pieces to see if they looked good. I left trying to maintain my calm and hope that the rest of my hair once it dried would look good, they don't dry your hair without charging you again for drying when they made the mistake to begin with ! It didn't dry better the next day, the rest of my hair was even darker because Leah toned a darker color on the rest of my hair and covered all the old highlights she put in and now I look like cruella deville. What a waste of time and money. For the record I tipped $40 on a $160 in hopes I could work with a stylist for life and give the benefit of the doubt. They don't care they don't want lifelong customers. They disrespect paying customers and can't even finish the job.

I had booked this salon for my 9/7 wedding and TWELVE days before the wedding I received an at…read more2:15pm in our email chain saying, "Hi Katelyn, something has come up the weekend of your wedding and we can no longer do your wedding. -Nicole" That is all it said , no suggestions of other artists/stylists in the area, NOTHING! I work long hours during the week and saw this at 5:15pm and with it being Monday the studio is closed so I left a voicemail and email asking for my deposit back since they cancelled the contract. At 6:30pm Nicole called and said she is available to talk until 7pm, again I work late and couldn't call back. I emailed back the next morning about how dissatisfied I was, how unprofessional this entire situation was, and if I could please have my deposit returned to me since she cancelled on us and I need to find a new salon to travel for 10 woman. Then she replied to my email saying that this was all a mistake and the email was to another bride. It is clear this was not a mistake as it was a reply in our email chain, she spelled out my name correctly, and said specifically "no longer able to do your wedding" meaning it was already booked not someone inquiring. In the same email she said that it was not her who cancelled, and that it was us who cancelled out contract and for that reason she is keeping the deposit. Also in the same email, she made comments about how she hopes the next vendor that works with me is ready to handle me and called me a coward for hiding behind my words and posting anonymous reviews, which is completely false. Never before have I felt so attacked on a personal level from a business and this is a clear testament to their shameful customer service and business practices. Nicole, I hope when you read this you see my name posted above because I will be writing more like this because of how unfairly and unprofessionally I have been treated. I urge anyone who thinks doing business with them is a good idea to STAY FAR AWAY and DO NOT give any large amounts of money as a deposit so they don't try to scam you out of your money as well!

I've been searching for a new stylist since my original stylist left, and Alison absolutely killed…read moremy hair. I absolutely adore it! She gave me a full highlight, and she convinced me to get layers, which I've had a few times before and never was happy with. But whatever she did, slay. I haven't been this excited about my hair in a long time. I highly recommend Alison!

On a recent visit to Jordan Thomas, I was informed that a 3% "overhead fee" would be charged on…read morecredit and debit card transactions to offset training and material costs. When I explained that it is illegal to charge any type of fee on debit card transactions, the GM argued with me and tried to tell me it's not a credit card processing fee. Ironically, it just happens to be 3%! As a client, it is not my responsibility to pay your credit fee/overhead fee. That is your cost of doing business! Also, I believe you take that deduction as a business expense on your taxes. Most importantly, in all US states, it is illegal for merchants to charge a fee for using a debit card, including surcharges. This is because the Durbin Amendment prohibits debit card surcharges. While some states have laws restricting or prohibiting credit card surcharges, debit cards are specifically exempt, meaning businesses cannot add fees for using them. In this tough economy, I'm surprised a business would attempt a money grab for services that are discretionary in nature, and typically, only received as the budget allows.

Love Maria!! I've been going there for 11 years and ALWAYS get compliments!!…read moreToday, my daughter and two granddaughters went to Salon 23 and walked out with cute, crisp haircuts and were so happy!! Thank you !!!

Not that these guys need any more clients (they are pretty busy as it is), but excellent work…read moredeserves recognition! I cannot help shouting out on here to the stylists at Salon 23. Everyone in there has either done my hair or someone's hair that I am close to. Maria, Jackie, and Sal each have DECADES of experience doing hair. I would trust any of them with my hair but I usually see Maria because our schedules match up the best. She is hands down the best hairstylist I've ever been to. She truly gave me the best haircut I've ever had--flattering, precise, and exactly what I wanted (even better, honestly! She is very honest about what will look nice and what is bad idea lol). She never disappoints and always makes me feel like my most confident self. I can't recommend her enough! Just please don't make her so busy that I can't get an appointment!!

Laura has been my stylist number of beers. She does a great job of coloring. And advising…read morerecommending what to do with my hair. I've had it short, I've grown it out, and now I am considering a different style. Laura is great at explaining the care involved with style and advising whether or not it will look good. She also is quite agreeable. I tried to fit me in when I need color or a cut. I don't have an appointment. Highly recommend her.

Kelly was great to style a last minute appointment for a wedding updo. Wish I lived in state so I…read morecould use Charm Studios other services.

Roula's Salon and Spa is absolutely amazing, and Gia is truly the best. She really listened to what…read moreI wanted and brought it to life perfectly. I couldn't be happier with how my hair turned out. I typically leave salons feeling disappointed (and sometimes in tears), but this time I left feeling so happy and confident. Such a great experience from start to finish--I highly recommend Gia and Roula's Salon and Spa.

Love my hair and my hairdresser Patti. She is amazing!!! No matter the occasion Patti and the…read moreladies at Roula's always take such great care of all our beauty needs.

ATMOSPHERE: The salon is clean and busy in a good way. And I saw people cleaning to keep it that…read moreway between clients. It was well decorated and felt like a "proper salon" whatever that means. But it's just a vibe I wanted to write about. SERVICE: Everyone was very friendly. I checked in and had a seat and although I was early I was taken in quickly. Sammie (sp) was doing my hair and she was friendly. She me if I wanted water with ice (I did lol). It was just all around clearly good at handling my hair. I have found some hair stylists did struggle with my thicker South Asian hair but she was good. Clearly has the experience. Also apparently she does make-up too. PRICE: for my haircut and blowout was $60 without the tip. The tips must be paid in cash I believe. PARKING: behind the building. And on Saturdays this place is very close to the Bel Air Farmer's market. Just saying you can get some nice flowers and a great cut together. So overall, I would really recommend this place. I looked tired but my hair looked great when I came out so.

Beautiful Salon, conveniently located in Bel Air…read more Chris is an AMAZING Esthetician! Always the professional.

The stylist, Karen did not listen to what I wanted even after showing multiple pictures and…read moredescribing how I wanted my cut and color. She then had the audacity to lie to my face saying she didn't cut the sides of my hair when I saw her do it. At that point it was too late to have her stop or it would have been worse to an it was. My color came out orange and she said it was strawberry blonde. Never had a worse experience with a salon. I had someone else fix it because she can't be trusted. I only chose 1 star because it won't let you not chose one. I give this whole salon and experience No Stars

All of their Stylists & Estheticians are so talented & it's a gorgeous space! Love my blowouts &…read moreextensions with Alaina. Johanna, Beckha & Shanna & my skincare with Dru, Lisa & Bella!

So the shop leader called me today. While she did not really admit any wrong doing she did offer to…read morerefund me the services that were upcharged without confirmation. The shop leader advised prices were posted. I advised that customers do not always speak the same lingo as their business. At end of day issue resolved. Updated review from 1 - 4 stars for doing the right thing.

Terrible place to get an appointment. I've tried several times and have been rescheduled while…read moredriving there. Little regard for my time. Book somewhere else