I booked a Curl Discovery Cut priced at $265, over $300 after tip, based on how the service is…read moredescribed and marketed: a premium, consultative experience that includes thoughtful shaping, education, and guidance tailored to the client's curl pattern.
That is not what I received.
I arrived with long, full, healthy hair that I had spent years growing and caring for. My hair was mid back length, and I communicated clearly that my priority was improving the shape while preserving as much length as possible. I did not request a dramatic cut. There was no thorough consultation. Yasmine hardly spoke to me throughout my appointment. She asked a few questions at the outset. There was no education component aside from attempting to sell me products at the conclusion of the service.
Despite my very clear request to maintain my length, a significant amount of length was removed, far beyond what was discussed or was necessary to improve the shape of my hair. That loss is permanent. It will take years for my hair to fully recover, and there is nothing that can be done in a follow-up appointment to restore what was taken.
Beyond the length loss, the cut itself lacked cohesion. It did not account for the different shrinkage rates across my curl patterns, which range from approximately 3C to 4B, and as a result the shape dried unevenly in an angular helmet shape with blunt awkward bangs, rather than nicely framing my face.
The styling portion of the service further obscured the cut. Extremely heavy product was used, weighing my hair down and masking the actual shape. I was not given meaningful education or instruction on how to achieve my desired style at home, despite this being a central component of what differentiates a Curl Discovery Cut from a standard haircut. I left without clarity on how to properly style my own hair and with a result that looked nothing like what I had requested.
In addition, the handling of my hair during the service was uncomfortably rough. In the days following my appointment, I experienced ongoing breakage that I had not been dealing with prior.
After the appointment, I attempted to resolve the situation in good faith. The only option offered was an in-person assessment and potential adjustment under the salon's service guarantee. No refund, partial or otherwise, was considered. Given the extent of the length already removed, the lack of trust created by the initial experience, and the fact that additional cutting could not undo the damage, returning to the same chair did not feel like a meaningful or safe remedy. If they were genuinely sorry for what happened and the aspects of the service that were not delivered, they would offer a meaningful remedy, not a requirement to put my hair back into the same hands that already damaged it.
After my experience, I read additional reviews and noticed a consistent pattern. Multiple clients describe receiving little to no actual consultation or education as part of the Curl Discovery Cut, despite that being a core part of how the service is marketed. Others note difficulty working with looser or mixed curl patterns, overly heavy styling that obscures the cut, failure to account for shrinkage, rough handling during detangling, and breakage following their visit. When concerns are raised, responses from ownership frequently rely on the service guarantee policy rather than acknowledging gaps in execution or offering a proportionate resolution.
I am attaching photos with my face blurred showing my hair before the appointment, immediately after, and once fully dry. Based on the documentation and the irreversible nature of the length loss, I do not feel this service aligned with what was advertised or justified the premium price.
I am sharing this so future clients can make an informed decision, especially those with long hair, mixed curl patterns, or those seeking true consultation, education, and careful length preservation.