Filomena, didn't they teach you in kindergarten that lying is wrong? I want to clarify a few…read morethings. I never insulted you in Spanish -- that you don't understand my beautiful Chilean Spanish is one thing, but claiming I insulted you is another.
On September 10, just four days after my haircut, I went back to your salon because I didn't like how it looked. You were completely freaking out, asking your receptionist who I was and why I was there instead of simply asking me. Only after I introduced myself ("Filomena, it's Carla from Chile") did your attitude change.
Because my English is limited and your Spanish isn't good either, I made sure to write down and translate exactly what I wanted to say so I could explain it politely: "Hi Mena, I called you but you didn't answer. Since I left work early, I came because I had the time. It's not a big deal, I just don't like my haircut because it's flat and I want layers."
At first, even though you only wanted to give me a lesson on how to style my hair, I said yes, I wanted your help. But when you started giving opinions about my face shape and telling me you had already done "many" layers, as if to say I didn't need more, that's when I decided to tell you no -- because it's not up to you to decide whether I like my own hair or not. I paid you over $500.
And honestly, if after 30+ years in this business you still haven't figured out how to treat your clients with respect, maybe you should ask for a refund on that "experience" -- because clearly three decades haven't been enough for you to learn.
Finally, I would like to know if your salon has cameras with microphones to corroborate that everything I'm saying is true.
Carla