The pharmacy at Pole Line Rd. and Washington Street in Twin Falls, ID is the worst pharmacy…read moreexperience I've ever had and we own a residential assisted living and deal with dozens of prescription per month. These people are completely incompetent and lacking professionalism. I have not gone here without having at least a 20 to 30 minute wait and literally half the time, after they have told us the Rx is ready to pick up, they either inform us that it isn't ready, or they don't even have the prescription in stock that is scheduled for refills every 4 weeks. Extremely irresponsible and I would never go back if our clients Medicaid coverage would allow for a different pharmacy to fill these (they used to and then changed the rules).

This is literally the worst pharmacy I've ever been to. It's right by my house so of course I go to…read moreit. Every single time I've come here the waits have been INSANE. You will often get caught waiting 30 minutes when there is NOBODY else receiving prescriptions. The only thing this Walgreens is good at is giving horrible service. I'm honestly amazed this is still up and running. If I could give 0 stars I would! It's the only rating that would do it justice.

Watch your Ridleys with there ads. Yesterday (Monday) I went in to Ridleys in Gooding. There Pepsi…read moreand Coke products were $10.99 a 12pk. Today (Tuesday) their new sale comes out buy 2 get 2 free, but the price of their Pepsi and Coke is now $11.99 a 12 pk. Im going to watch other products and see if they are raising all their products for their sales. Very disappointed in this company. I have been buy my groceries here for 25 years. Guess im now going to become a M&W customer

Ridley's was a great surprise. We enjoyed our time here more than we thought. They were well…read morestocked. The service was friendly and fast. We thought it would take a while to check out as there were lines at all registers but it went by quickly. The one take away is I wish they had a few shirts available. I would love to have purchased a Gooding, ID t-shirt. We thought this might have been the place to do it.

been shopping at Ridley's for 12 years. Gone downhill terribly. Now you mostly are offered "Great…read moreValue" food choices, stinkin Walmart brand. If I wanted to shop at Walmart I would go there. Their food is cheaper so that's what we're offered. Shame on you. I cannot come home with out getting something bad, outdated, can of pears, 2023 expired date Bough potato salad, by the Tim I went to eat some next day, the container lid popped of, salad went all over container and fridge. They must misdate some "fresh foods" on purpose. Disgusting how they have gone from bad to worse over the years. Cashiers that hardly speak, less English, nose rings, missing teeth, talking to themselves, what the living hell is going on? Need to clean this shithole up, get new management that gives a rats ass if they poison the elderly or the children. Our only market besides Don's and y'all treat it like a frickin goodwill storewhat the hell is wrong with you people, have you no pride in your community at all?

Horrible costumers service. You get judged by every worker there. They sell expired stuff. It's way…read moretoo expensive there.

Consistently friendly, informed, and helpful service. Shop local and support amazing businesses…read morelike this one!

Worst pharmacy ever! They have lost prescriptions, mixed up my insurance information with someone…read moreelse's, and intentionally refused to request for refills with doctors. I have never experienced so much hardship and they should loose their license.

Exemplary customer service. Answered every question I had with kindness and knowledge. will…read moretransfer my prescriptions here.

Pharmacist has absolutely no customer service skills. Rude and condescending…read more The store cannot be counted on to be open during normal hours, making it very difficult to obtain needed medications after being released from hospital. During the weekday in the early afternoon. They pick and choose which otc meds they will sell. DON'T do business if at all possible.

Terrible they never answer their phones when I need an urgent prescription it's never filled on…read moretime. I'm. It going to go stand in a line to tell someone I need a prescription filled only to be told I have to come back later because it will take some time to fill. To take my business elsewhere

Why we have been using them for 2 years is beyond me. We have multiple prescriptions and there has…read morenot been ONE time that my visit has taken less than 15 minutes and once it was just over an hour and 15 people. Keep in mind this is not to fill the scripts it's waiting in line. I've seen the line go past the first register before. They have 3 registers in the pharmacy and I have not seen them at more than one register. 4 people filling scripts and one person taking money and refilling scripts. I am there between 2 to 3 times a month and it never changes. I've asked to speak with someone and they do not care. One pharmacist said to me, "I don't need your smart a** remarks we will run the business." I told him it was a remark it was a suggestion to shorten the line maybe open a second letter. God forbid they opened all 3. Absolutely terrible. When I said I guess I'll transfer pharmacies which Ellen's response was great. Not a lot of options in Bellevue and Hailey so they know they can bend you over. The pharmacist or techs wouldn't help a lady FJ d an over the counter drug so they sent the guy at the register to go help her. There was minimum 15 people in line waiting. Here comes the Covid excuse and understaffed because of it. Love you like a cold sore albertsons and your pharmacy. Dave Lenon

I was on vacation and realized I had forgot my meds. I got online to find the closest pharmacy to…read moreSun Valley and Chateau Drug came up. I had my heart doctor put in a prescription refill request and by the time I drove to the pharmacy the meds were already filled and ready. Fast and friendly service.

I would like to please urge anyone in the Ketchum area to use any pharmacy other than Chateau Drug…read more While i say this due to an experience with one specific pharmacist, it was on more than one instance . Management clearly has received numerous complaints regarding this pharmacist because I heard the same story from the competing pharmacies ... but more importantly from people within the drug store itself. We had just arrived in Sun valley for a long awaited getaway. On the flight out we began to feel a bit under the weather. By the time we woke up the next day we were both significantly under the weather. We had a function that evening and to be on the safe side we took a COVID test..... sadly we were both positive. I was recommended to other pharmacies but they didn't have the drug we were looking for. We tried Chateau Drug and they said they had one last prescription. I kindly told her that the other pharmacy would transfer the prescription and she said no and she would get around to it when she got around to it. We went to the Drug store and asked if she was able to make the call and she said we weren't her only customer and she would do it when she got around to it and then she would call me when it was ready.... All in a rude fashion. I then asked if she could give me an approximate time frame because I was feeling really badly and driving was tough for me and her response was " Why do you come to our town spreading COVID" loudly so others could hear. She said she would call us as soon as it was ready. We knew she wouldn't call.We waited and waited and after three hours I called back and she told me the meds were ready. We went back up there and got one prescription as the other was 1500 dollars. She aggressively dropped the prescription on the counter, took my credit card info and we left. Do pharmacists not have ethics training or empathy? This is the first time in 40 years where I saw a pharmacist who should not be dealing with people. Sun Valley is a beautiful place with lovely people and I know she is an aberration but she should not be in a position where she has any interaction with people.TWO BIG THUMBS DOWN