I had an issue back in early April with a Hafele Cooker hood malfunction and when I contacted Hafele in Wicklow I was fortunate to be looked after by Keith Reynolds. Keith organised a replacement hood for me and had it delivered to my house. I am so very grateful for all your kind assistance and you helped us to overcome a difficult time for the family. Thank you Keith. From Michael and Bridie Keenan read more

I called the Panelling Centre in Sallynoggin as I was looking for a spice rack without all the spices as I like to choose my own and I was quoted about €30 for the size I wanted. I called Hafele Ltd and I was quoted about €16 which I ordered and paid for it over the phone. I cannot remember how much the delivery was but I decided that I would pick it up when it was ready which it was today. Short drive out to Co Wicklow and picked up my spice rack and I was given some screws which I asked for as I was pretty sure I would not have any at home. I do love their showroom and the staff are very helpful. I was also given: A complete Hafele of all their furniture and hardware fittings - 5cm thick! A book of Tools and consumables The Hafele story book Planning aids for Light in Furniture and furnisnings A book on Quookers - the boiling water tap Leaflet on Hafele branded Appliances Leaflet for VuPlex to maintain high gloss on kitchen cupboards Sample of VuPlex Book of Lighting products 2010 Leaflet on acrylic doors along with a colour chart A training CD for apollo modular luxury worksurfaces Book for LED lighting systems for furniture and furnishings Book for system for partition glass doors - to bring the outside in Book and leaflet for antibacterial fittings - thought this a great idea Leaflet for fridges and freezers in assorted colours Book on sliding door systems Leaflet for economical kitchen solutions 2011 Book on handles 2011 Book on sinks and taps 2011 AND a black T'Shirt in XXXL ! I think I got the most freebees for the best cost and purchase of a product EVER! ....unless you can beat that? By the way I now want to totally re-do my house! This turned out to be the most expensive spice rack in the world as I noticed that I had a flat tyre so 3 new tyres later ....but that is another story. read more

Incredible service. I stupidly; don't know how I managed this; put my cooker hood filter in backways. And upside down. Emailed Hafele. Fixed. No charge. Poor filter had to be mangled and twisted to get it out, the service man, thank you Michael, had brought an entirely new one with him. I love the hood, it came in cheaper at the same quality than much more expensive ones and I actually prefer the design as the glass is curved instead of having square corners that I thought would make one feel one might knock one's eye out if you slipped in the kitchen (and were tall), the Hafele model much more feng shui. Top marks Hafele. read more