The person we spoke to on the phone was extremely rude and unprofessional. We were simply trying to…read moreask a few questions before bringing our car in, but the conversation left a very bad impression. Customer service matters, especially when people are trusting a business with their vehicle and money. Based on the way we were treated over the phone, we decided not to move forward with this shop. There are plenty of other auto repair places that are respectful and value potential customers. Unfortunately, this experience made us feel unwelcome and uncomfortable from the very beginning.

Love the folks there and the quality and fair pricing for top notch work is what it's all about.read more

These guys are synonymous with integrity and quality! We shipped exotics over for a week ride along…read moreand when the engine started giving me a rattling sound I thought something or someone may have messed with it during the freight! I never thought in a million years on a small island like a Kauai would there be exotic car specialists to this degree and for a fair price?! Ryan you will always have my business and first and only choice of car mechanic in Hawaii. Thank you for everything you do!!

Ryan is the best mechanic I've ever got to work with. When I got a flat tire and had no spare, he…read morewent above and beyond to make sure I was able to get back onto the road. I was a last minute customer and he still made sure to walk me through what all my options were and what I needed to do, which extended past what his shop would be responsible for. Not to mention he had great diligence in his communication which I often don't receive from other mechanics on the mainland. I cannot recommend this shop enough. The service quality is the highest you will get.

My 1997 Toyota Previa van came to a grinding halt and had to be towed to my "regular" auto repair…read moreguy who diagnosed the problem correctly - the accessory drive shaft - but he said he couldn't fix it. I went online and found Derek Stark's website. Derek describes himself as an "honest auto repair mechanic with over 35 years of experience." Derek went to the trouble of looking at my vehicle at the other guy's shop. He gave me a 'ball park' $$$ and I really trusted him from the get-go so I had my van towed to his shop in the old Lihue Industrial Park. A day later he called with a confirmation of the diagnosis and two days later he had found the needed parts and gave me a detailed quote of costs for parts, shipping and labor. A week after that I got my van back and the bill was EXACTLY what he quoted. THIS GUY IS GREAT!!! I highly recommend him to anyone looking for a good, honest auto repair guy who knows what he's doing. He's my go-to guy from now on.

John's an excellent mechanic . A family run business. Sharla's in charge of most other things. I…read morealways look forward to dropping off my car and talking little quick story. Good honest skilled people. Fortune I found them when I landed on island 27- years ago.

I have lived on Kauai many years. We have taken our cars and trucks to many different auto repair…read moreshops. JB's Repair is, in our opinion, the BEST repair shop on Kauai. Next time you need your vehicle serviced do not hesitate. Call them and make an appointment. They're the real deal Neil ...

A friend recommended Wayne's shop. He got my AC system diagnosed and fixed at a reasonable rate…read more Went back recently to diagnose a radiator fluid leak and he showed the same great service. I will continue to bring my car here when I need someone I can trust.

Wonderful service that is friendly, honest, and efficient. Wayne is super nice and very…read moreknowledgeable. The prices are fair too. I am so glad I found this place. Couldn't be happier with the service. Best on Kauai!

Way way over priced. Charged me $60 labor to change wiper blades, apparently it took them 20…read moreminutes. Charged me $120 to change two air filters! Not including parts!! 40 minutes labor to change two air filters?!? Come on. The lady at the desk was so rude too. No aloha. Been going to this shop since the 90's. Never going back. I miss Kevin's auto.

So far, so good. I will be back to update after I pick up my Jeep…read more From the get-go Kaitlane has been very helpful; recommended a tow truck to come get my Jeep when it over-heated and stopped running. The communication w Kaitlane has been exemplary. She explained what their inspection found, with clear explanations when I asked questions. I used to take my cars to a shop in Puhi- they were great. I now live in Kapaa and asked friends/neighbors who they recommend. A lot of people (many know cars) said: Professional Automotive in Kapaa. Give Kaitlane a raise!

Kind and efficient. Knowledgeable Technicians…read more Major computer system problems, Tech did an excellent job troubleshooting and diagnostic. Technician were well trained

Friendly and fast. We will be keeping them in our contacts for future needs…read more Good location if you have to wait it's comfy and also close to Home Depot you can walk there to take up time.

Came in for a safety check without an appointment on a Friday afternoon, they were able to take me…read moreright away! in and out in less than 20 minutes. The team is super fast and friendly, will def be coming back :)

I am very impressed by the quality of the work done on the dealing with my inquiry on my vehicle at…read morethis dealership. They did an outstanding job! highly recommended!! best car mechanic shop in the area !!