Had dinner with a group of 8 here. The hotel itself is lovely. Obviously renovated in recent history, it looked great.
There also seemed to be plenty of staff around.
Despite this, the service was just ok, not great.
I ordered a wagyu burger as the hotel won the best burger award for just that - from the menu:
AWARD WINNING WAGYU BURGER $19
2 x 100g Wagyu beef patties, pickles, double cheddar, tomato, mixed leaves, mustard, relish, aioli and steak house chips
+ ADD A SIDE TO YOUR BURGER:
choose from: chilli cheese fries, sweet corn, onion rings or slaw
Now, after reading a Yelp review about how great the chilli cheese fries are, I thought I'd get those. Not wanting to have the fries that come with the burger and those, I asked if I can just swap out the steak house chips for the fires and get the onion rings as a side - that was a no go.... So I asked for the chilli cheese fries as my side.
Food came in an appropriate time, but we were left waiting an extra 5 minutes for one of the meals. One of the sides we ordered was also incorrect, but our new waitress disputed that, but took it to the kitchen to be changed. A manager then brought the correct side and apologised for the incorrect side as apparently they had just changed the menu and the chef had mixed it up.
Our final meal finally arrived - the food all looked fantastic! Visually great.
My burger didn't come with chips and fries, just fries.... The chilli cheese fries had nowhere near enough topping, most fires were just fries. Very disappointing. Those that did have topping were nice though.
The 'award winning' burger was 2/10. The 2 patties were super thin and cooked well done. The meat was super bland and could have used S&P. As a whole it wasn't good.
All other meals got rave reviews though! I picked the wrong thing. Hate that.
Had my burger been great, it would have been 4 stars, such a shame and when everyone else raves about theirs, makes it twice as bad..... read more