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    Hackettstown Radiology Associates

    1.0 (2 reviews)

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    ImageCare at Morristown

    ImageCare at Morristown

    3.7(15 reviews)
    19.6 mi

    Just finished setting up a test with Alexis...she was patient, kind and profoundly professional and…read morepersonnal... very appreciated in an age when everything is so robotic and online only.

    I had a very frustrating experience with ImageCare Center at Morristown and would not recommend…read morethem based on how billing concerns are handled. I had imaging done in August of 2025 and was never informed that the facility was not Tier 1 under my insurance or that multiple studies would be performed during the same visit. I later received a bill for nearly $1,000. I submitted a formal dispute and followed up multiple times over the course of several months. No one responded to my emails. Instead of addressing the issue, the account was sent to collections while it was still under dispute. This entire situation took nearly 8 months to resolve, required multiple phone calls across different departments, and caused significant and unnecessary stress. While the balance was eventually reduced after escalation, it only happened after the account had already been sent to collections, and I am still not satisfied with the outcome. Overall, this experience reflected a lack of transparency, poor communication, and a failure to address patient concerns in a timely and appropriate manner. Patients should be clearly informed of potential costs and insurance implications before services are performed, and disputes should be handled before accounts are escalated to collections. I strongly recommend asking detailed questions and confirming coverage and facility tier status before receiving care here.

    Hackettstown Radiology Associates - radiologists - Updated May 2026

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