The food was excellent. Appetizer spocecito trio was delicious carne asada was a perfect medium well and a portion was perfect. Jamaica mezxal is . Service was great. Everyone was friendly and welcoming and spot on. Ambiance is a .They nailed it. I'll be back soon. read more

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Food, decor, and service are, in a word, impeccable! We've done both done-in and takeout and we've never been disappointed. Family and I have had their ceviche de camaron, sopecitos trio, taquitos, molcajete, ribeye, camarones al mojo de ajo, taco salad, kids steak taco meal, churros and volcan de chocolate, and every.single.one was a hit. Also had their Margaritas trio and sangria - top notch! When dining in, everyone checks in on you regularly, food comes out fairly quickly, and so much detail and attention was paid to the furniture, lights, tableware, music, etc. Takeout was ready when they said it would be. Best restaurant we've been to in a long time and we can't wait to go back again soon. Congrats to the whole Hacienda team! read more

Our party of six was seated at 4:50 p.m., and we planned to order Happy Hour margaritas before dinner. Our waitress arrived a few minutes before 5:00 p.m. and took our orders but quickly returned to say the ordering system would not accept them because Happy Hour had ended. I showed her on my iPhone that it was exactly 5:00 p.m. and reminded her that our orders had been placed before 5:00 p.m. She replied, "I'm sorry, but do you still want the margaritas?" It seems reasonable that she could have asked a manager to review the situation and override the system so we could receive the Happy Hour price. Instead, the experience suggested that the restaurant's staff training could use a stronger focus on customer satisfaction. I ordered two enchiladas and a taco. The food had good flavor, but the enchiladas had very little filling and were dry. Others in our group ordered fajitas, salmon, and a quesadilla, which they seemed to enjoy. Conversation was difficult because of the loud music and poor room acoustics. Overall, there are better places to spend your money and enjoy a good meal. read more

seriously, don't waste your time nor your hard earned money if you want real Mexican food, don't stop here not only does the food suck so does the service read more

Tuesday @ 5:30. Approached hostess stand and requested a table for four. We were asked if we had reservations, which we did not, and were then seated right away. I just found it curious to be asked. Wouldn't the average person state that they had reservations if they did? Anyway, we were seated at a very nice table nestled in the middle of a very lovely dining room. There were large decorative pillows in each chair. They were very pretty to look at, but very uncomfortable to sit on. We removed them, and placed them on the floor. We waited just under five minutes before someone dropped off chips and salsa, and then another five minutes before our server approached. He had a very strong accent, and he spoke very quietly ( and the music was very loud)...so none of us could make out a word he said. He then walked away before we could indicate that we were ready to order. He returned about ten minutes later to actually take our order. We ordered a Burrito Bandera, a Burrito Macha, a Classic Chimichanga, and an Arroz con Pollo. The food arrived in around 15 minutes, and it all looked beautiful. I only wish it had tasted as good as it looked. Nothing was bad; it just wasn't that good. I had the Burrito Macha. It was very dry. It would appear the chicken was dark meat (which was not noted on the menu), and it was very gamey tasting. Hubby loved his Arroz con Pollo. The other two diners indicated their food was just ok. They both complained that their food was dry. "Nothing special" Our server never checked in on us...not once. I wanted to get some salsa to add to my dry meal, but nobody came by, so I ate it as it was. When we were done, somebody came by and cleared every last item off our table...EVERYTHING including water glasses, beverage glasses, every plate, every utensil, every napkin, the chips....EVERYTHING! It was clear they wanted us to leave. Our waiter brought the check at this time. Then, he hovered around us waiting for us to pay. It was all very uncomfortable. If you've ever been "rushed" out of a restaurant, you know what I'm talking about. We will not return, and I cannot, in good conscience, recommend this restaurant. There are just so many better Mexican restaurants in this area. read more

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Omg killer food!! My husband kept saying he wanted to go try it but we weren't ready after working in the yard so he opted to order and pick up. We both got taco salads. He got the regular beef and I got the chicken tinga which was much more flavorful! He already said next time he'd definitely get that. Both were good though. We cracked into it so fast we didn't take any pictures. We definitely will go in next time. My Hubby said it was very beautiful inside. Good job Hacienda Real!! read more

The restaurant is absolutely beautiful, from the elegant seating and décor to the stunning artwork throughout. The atmosphere is warm and inviting. The food was fresh, flavorful, and absolutely delicious. The steak was cooked perfectly and was one of the best I've had. Everything we ordered exceeded my expectations. I had such a wonderful experience that I've already recommended this restaurant to my family and friends. I will definitely be returning and can't wait for my next visit. Highly recommend! read more

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I've been to this place twice so far. I love the atmosphere and the decor. The drinks were delicious and the food was great. We also had a great service each time would highly recommend. read more

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We came here for a Friday lunch and we were immediately taken aback by the beautiful space. We all agreed that we felt like we were transported to a tropical resort and we didn't feel like we were in Bolingbrook anymore! I made reservations and it was probably a good idea because the place was hopping even for lunch time. They offered their regular menu as well as a lunch menu to choose from. I opted for the steak and eggs on the lunch menu and my friend and I shared the margarita flight. The skirt steak that I got was so tender and flavorful. My eggs were cooked perfectly. It also came with some potatoes and tortillas. It was perfect for lunch. The margarita flight came with 3 different margaritas. Since it's was lunch time, it was nice that my friend and I shared it and we got to try a little bit of everything. If you haven't been, I highly recommend visiting. The space is gorgeous and our server was amazing! The price was also decent considering the whole experience. read more

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The service was genuinely the worst we've ever experienced in our lives. We walked in and were seated and they took our orders and had us waiting for an entire hour just for them to have forgotten to put our orders in meaning they had us waiting an hour or absolutely nothing. When we confronted them about it they were incredibly rude and disrespectful and all they had to say was if you don't wanna wait you can leave. The food smelled horrible anyway so we just left. I know this place just opened but I can't wait to see you people close soon if this is how you're treating your customers already. Disgusting behavior. read more

The food was great, we ordered fajitas, paella, a burrito, ceviche, and the grilled octopus. The waiter, Christian, was very knowledge and charismatic. The host, who we believe to be the owner, was frazzled and slightly backhanded. The food and ambiance made up for that interaction. 100/10 recommend the fried ice cream as well. read more

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First time here and sat at the bar . Bartender super slow and had to keep getting his attention for more drinks for us and or anything at all . We gave him many chances to ask us if we needed anything or more drinks ....never did one time . Wasn't just us he was like that to the people on both sides of us also and all we heard was - great place but a Sad bartender ruined it at the bar . We did notice also how he grabbed ingredients for drinks with his hands and no tongs and then turned around and would touch / grab everything else YUCK !!! Bar view was very busy and a lot going on as the garbage can was over filled and in plan site and unpleasant. But besides the Slow horrible bartender that seemed lost and spent 80% of his time at the computer / register staring, at it looking lost ....the food was good and simple drinks were ok . We would have ordered more and spent a lot more but not from Slowpoke Rodriguez!!!!! Very disappointed and was happy to have a Hacienda closer to us and brand new ! read more

Hacienda Real - If you see this bartender there ....run !!!! - Mexican Near Me - Bolingbrook, Illinois

Good vibes and decor. Made a reservation and still had to wait for close to an hour. Which was weird since the hostess was telling walk ins that the wait was 35 minutes. Service was slow and the food was bland. read more

Food average. Nothing special. Drinks were alright but again nothing unforgettable. I think the hype is because they have a happy hour and food and drinks are considerable cheaper during that time--but not really saving anything if it's just mediocre read more

our first visit. Waitress very nice. service good. Food delicious. We will go back.

First off this is NOT your traditional Mexican restaurant for normal families. I don't know what idea they're getting at at this place. It was recommended to me by family that lives in Yorkville and had been to the Yorkville location some years ago so we were very excited when we saw it opening up here I couldn't wait to try it. It was just my husband and myself (We're in our 60s) expecting to enjoy a nice pretty much quiet dinner and it was I believe Saturday night Fourth of July or the day before, at any rate upon walking up to the place the front doors were open and there were two women standing outside of the restaurant smoking, but because the doors were open, cigarette smoke was pouring into the very front of the restaurant. Then we asked for a table and not a booth, but upon looking around the restaurants, they're really are not Any, or if so, very very few tables for two. this restaurant is more set up for large parties or groups maybe to celebrate special occasions. As we were walking in, which should've cued us right there to turn around and walk right out the door, club music was playing very loudly in the restaurant why we stayed. I have no idea we just wanted to try the place that we heard so many good things about. So the music was loud to begin with thumping, heart-pounding club music not the traditional Mexican music like we usually come to expect when eating at a Mexican restaurant. So, as I said, there's a lot of groups celebrating certain occasions and that's where the Texas Roadhouse type vibe came in. You have all the waiters and waitresses coming out with some type of dessert or drink and sparklers all screaming and singing and what not for the person's celebration birthday or whatever they're celebrating that adds to the noise level now. this was like about 9:30-10 at night. We were sitting next to a family with a baby who was I'm gonna guess between six months old and a year-old which when they were in their carrier were nice and quiet, but I don't know what prompted it to start crying, but it cried and it screamed and cried and screamed and cried and screamed, and mom and dad just didn't seem too worried about removing the nuisance Child from the rest of the restaurant guests. I do gather it was so noisy that Most people were not only probably not in earshot because of the other noise around the entire restaurant, but also probably quite in an inebriated state from all the celebration drinks they had. And they all seem to be quite younger. So After experiencing this restaurant, we've come to the conclusion that it is not for us. It is for people who are younger much younger, who enjoy a very loud celebratory vibe while dining. The waitress was good and honestly I can't even remember the food. I was so disgusted with the place and getting a headache from the boisterous obnoxious crowds and the heart thumping club music from the DJ that all I could think of was to get the heck out of there as soon as we could. So we rushed through dinner and just chalked it up to lesson learned. If that's your thing you might really enjoy this place But for us there so many other typical boring Mexican establishments in the surrounding areas that we really like that we will continue to enjoy and leave this place to the younger generation. Enjoy young ones!!! read more

Service was terrible. The manager is a total jerk! I understand that they are just getting settled with new people but we've been there 3 times and spent well over $1000. Went back tonight and had terrible service, received the wrong order food, they bring out the food without the tortillas and it took a long time to get them. By that time food was cold. My wife complained to the manager and he was a total ass. Thought they would compensate us with at least a drink but instead he thought it would be a great idea to insult my wife. Well I don't care if the food is free. We will NEVER be back there and I'll happily spread the word to stay away from this place. Change your name to Hacienda Unreal. read more

This place sucks the people took over 2 hours to take my order I will never be coming back here again. And when I got my food it was freezing cold. Never again DONT COME HERE! read more

Hacienda Real - Mexican Near Me - Bolingbrook, Illinois

So looking forward to a great experience at a new restaurant in Bolingbrook. The remodel of the old Red Robin is outstanding with a beautiful bar and many large seating arrangements for large groups. You don't see that everywhere. So nice! Quite upscale and very well appointed. Great patio. I realize they have only been open about two weeks. BUT... took well over two hours for a dinner for 6 people. Had to ask for water. Had to ask for cutlery. Had to ask for menus. Waited forever for drinks, then apps, then dinner and finally had to get up and find our server to request the check (and as others have stated, the table had been COMPLETELY cleared as our family waited at an empty table before leaving). Unable to serve a Shirley Temple for the kids?  No grenadine??  Six meals were served cold on burning hot plates. My meal in particular was covered in lime juice, which overpowered everything.  My son ordered the burrito macha- pork. Came served with shrimp. Luckily, we don't have food allergies but WOW, that's a service 101 basic you don't get wrong.  Automatic 20% gratuity PLUS 3% for a party over 5 people. Overall terrible service. Mediocre food. Very expensive.  Not what we expected.  Unfortunately, with service like this, and less-than-stellar food, it won't survive. read more

We visited this restaurant to celebrate a special occasion. The restaurant itself is nice, and the food/ambience were good. However, the staff experience was disappointing. They did not seem attentive or supportive, especially when guests were waiting. Even a simple request like warm water was not handled properly. Since we were there to create good memories, the lack of care and hospitality affected the overall experience. For celebrations, we look for a place where the staff is welcoming, understanding, and supportive. Unfortunately, that was missing during our visit. read more

First time visit our server was very nice took a while to get served not a big deal! We got the steak and shrimp fajita not good haha it was very dry and over cooked no sizzle pretty bad. We are very easy going people we travel a lot it's always a hit and miss. The inside is beautiful very nice we will be back it just opened we will order something else not a big deal the chips and guacamole were very good and tipped 30% like I always do. I forgot the margaritas were good very tasty. Our server was Louisa very nice gal very good server. read more

Food and service were great! Was there to celebrate a birthday and that was also awesome. One complaint was the music, although it was good, it was so loud we were having trouble communicating with our server and we had a hard time having conversation across the table. All I would suggest is to turn the great music down a bit. Loved the place and the food and service. read more

Amazing good, ambience and service. Had a wonderful experience. Definitely going back!

Beautiful space, great for a celebration meal and the chimichanga was one of the best I've ever had.

terrible service really small portions over priced claims to be authentic food but straight from the package insta rice and beans worst fitajs you will ever have like instant ones from the grocery store they forgot to season them super overpriced and they will take forever to serve you overall worst restaurant I've ever been too read more