Hamidi travel does not take pride in what they do. They lack the understanding that to a lot of people, umrah (Islamic ritual) is a very important trip of their life and being half way around the world puts more pressure in all bookings to be accurate.
I booked my last trip through them. Nargis, the woman who helps Habib Hamidi isn't focused on the job. Working from home with two children, she needs to either pick her work or pick time with her family. One should not come at the expense of the other.
The trip I booked through them, initially was just for Mecca, Medina, Jerusalem. I made one change and requested to fly out of Jordan so we can spend the weekend in Petra.
The only thing that added complexity to the matter was that my husband was flying out of a different country so we needed two separate itinerary, but I am sure we weren't the first case of this. She lined it up so that we met in Amman Jordan, she has no knowledge of different visa requirements and what services are available at the airport if you have 10 hrs+ layovers. I had arrived to Jordan roughly a whole day before my husband, the airport has a resting lounge for 10 dinars a night ($17 roughly) but I found that out once I was there but it was too late since I had already booked a room. To get to hotels near the airport you can get your visa fee waived (40 dinars, roughly $60) but again I didn't know that until I got to the hotel and they asked where my visa waiver was since I was only there for a few hours. She didn't know any of this to give advice on how to save the money and the trouble.
Worse thing wasn't even the time and the money wasted. The worst was that every leg of the trip for my husband's ticket was wrong. We left Mecca to go to Jerusalem on the 4th, but for some reason my husband ticket was leaving Mecca the 7th. We had to buy a ticket on the spot. THEN, we were leaving Jordan on the 10th after leaving Petra and my husband's ticket was CANCELLED all together! I called her and she said "you need to push back I didn't cancel your trip". That was the advice she gave, instead of let me get in touch with the booking agents that I booked through to see what we can to get you home. She wanted me to fight the service agents in a country that I wasn't familiar with for a booking that I didn't book myself. We had no choice but to continuously plea with the service agents in Jordan to help book my husband's ticket. We had to pay yet another fee here.
I told Nargis about the inconveniences and the fees we paid because the bookings weren't right. 220 Saudi Riyal and another 54-55 Jordanian Dinar. She said save your receipts and we will get your money back.
When I returned back to the US- a week later I provided her the receipts for the two fees and i have yet to hear back from her a month and 20 days later. I have followed up twice.
Recently my mom has requested a quote to go back home for a month and I reached out to them for booking and pricing and they have totally ignored my email. This is how you know they know they are in the wrong with you.
I am disappointed and have lost of my trust with Hamidi travel. read more