James, from Culligan came out today to check our whole house water softener system. I have honestly…read morenever had a better experience with a service tech. He was polite, knowledgeable, and very very helpful. THANK you, James! You are definitely a huge asset to your company!

No longer delivers MANAGEABLE 3 gallon (24 pound) bottles to seniors…read more only caters to big strong customers that can lift forty pound bottles Gone are the "respect your elders" days ! Even if they do pay the high prices for healthier quality of life! Forget about the decades of loyalty even through missed delivery dates when the driver couldn't make it or when the dispenser failed and flooded the kitchen causing damage to cabinets and floorboards never offering to help with repairs caused by said damage! still would-be LOYAL CUSTOMER! THANKS FOR NOTHING

We came from another service, that on a regular basis missed our delivery day and would not send…read moresomeone else out. We switched over to DrinkMoreWater and I have to say, without a doubt, this is the best move we could have made. The water is great so no complaints there. However, we always get an automated phone call reminding us of our upcoming delivery. Only one time was there an issue, and honestly, it was not their fault but ours. I forgot to put the bottles out the night before and they managed to reschedule us for the next day with no issues. Prior to our big snow/ice storm last month, they actually notified us they were delivering early, prior to the storm, to make sure we had our water. Great company!

Fantastic folks from the people that answer to the phone, to the leadership, to the fine folks that…read moredeliver. Jose (Pecas) is our driver and he is the best. Always with a smile and a kind word. Brightens up the office.

At Culligan, I'm writing out of frustration according to your unprofessional customer service. I…read morehave to wait whole month of October for your repairman to come by to check the system. You took our money without hesitation and now you lack good service.. shameful.

Recently went with Culligan for water filtration and whole house softening system. Smart He…read moreMunicipal System and Reverse Osmosis under the kitchen sink to be somewhat exact. Mike Lausten was our Sales Rep. and he was professional, explained everything. Even came out a second time after installation to explain the systems. Ran into a minor issue and had called him in which I left him a message. He called me from your Europe while I think he was on vacation the next day. Lol, if that isn't dedication, I don't know what is. He handled the call for a minor repair and was resolved within a week! No Biggie! For the Systems my Wife and I are impressed including price point and would totally recommend!

The Pool Company Construction just completed a renovation of our pool (new coping, tile, pool…read morelighting, railing). Their work was outstanding. No one really enjoys spending money on renovation projects, but we were so pleased with the results, and feel the money was well spent. From their first visit to discuss options and provide an estimate, through the entire project, they were professional, courteous, responsive and friendly. A special thanks to Gayle and Patrick. If you need anything done to your pool, give the Pool Company a call. I know that you won't be sorry. Steven T. (Spotsylvania)

I would like to give a big shout out to The Pool Company for their awesome and impeccable customer…read moreservice. I reached out to them being a new client and they did exactly what I signed on for. Kat was extremely friendly and courteous and kept me updated as well as Steve. Dave and Alan arrived and went right to work to drain and clean my pool. They also serviced my new Hayward system. Knew exactly what was needing to be down! Such a wonderful duo that is an asset to the company. I am not physically able to take care of our pool and they have earned my appreciation and respect. I will be a client from here on and plan on using their services to close and open my pool from here on out. You were all a life saver for me and many, many thanks to all of you :) If I could give 10 stars I would!!!!! K. Kirby

11/10/25 Get this, MONTHS after cancelling service l received a new bill for a monthly fee . We…read morehave neither equipment nor their bottles , what l want to say something very ugly , but l wont . I hope people stay away from them !

They kept postponing the deliveries. We haven't even gotten our water, we just finished one gallon…read moreto its final. We cannot seem to call them to get them delivered.

This is the best purist cleanest water anywhere! Once you realize that you will stick with LeBleu…read more No slime on the nozzle ever.

This company is absolute trash.. I have talked to two different supervisors, one promising to keep…read morein touch as the issue is worked through but has failed to maintain this.. Here we are a month since my last delivery and still no water. I had a driver come to my house, take the bottles but leave no water. Since this pick up of bottles, crickets front he company. They have shifted my delivery date multiple times. And now the delivery I was suppose to have today has been moved to 5 June. At this point that will be more than a month without a water delivery when my scheduled deliveries is every 2 weeks,. The excuse I have heard is due to the rebranding blah blah.. This should have very little impact to your customer base if this was planned out and organized appropriately. At this point the company might as well pick up their equipment and close my account. When people are spending the amount of money for a service, the response is beyond unacceptable nor really compensating to keep a customer. Just shameful but the best way to let companies know this is not okay is by not spending our money with them. I can't post the review without a star rating.. Honestly, the company does not deserve even a 1 star rating but it is definitely the minimum I am giving just so I can post this.

STAY AWAY! Would give ZERO stars if I could, but since I want this posted...After 20+ years of home…read morespring water delivery, Primo water's acquisition of Poland Spring, Ready Refresh, etc has ended what was an otherwise outstanding customer service experience. Drivers are pushed to incentivize "add-ons" to existing deliveries - and the last delivery left me 2 x 12 bottle cases of metal water bottles AND charged me an additional $60 for something I NEVER authorized or ordered. "Customer service" is non-existent - I cancelled my account online but was asked to "allow us to earn your service" with a discount. When I requested confirmation of an existing route for my delivery address: radio silence (because they're constantly changing delivery routes and changing your delivery date(s)). After a month of "having my place on the delivery route changed" I'm DONE. I can buy the same 5 gallon water bottle at Harris Teeter for $9.99 - not $15.99/bottle - saving $60/delivery.

Great water provided. They have both alkaline and purified water. Prices are decent and they have…read moredelivery. This is a small business and they are closed several days a week to make deliveries and keep prices lower.

We have been getting our water from this store for many years now. The owner and staff are friendly…read moreand very professional.

I made an appt with them to close my pool a week in advance, the day before they were supposed to…read morearrive they called and left a voicemail on my phone saying ; "Because its supposed to rain tomorrow, we have to cancel your appt." I called back and left a message saying "Shouldn't we wait until tomorrow to see if it actually is raining? They didn't call back so the day of the appointment it is beautiful and sunny out here, there is no rain so I called them to see if they were still coming and he exclaimed "BLAME THE WEATHERMAN!!" Then he said "Ill be there tomorrow" I said ,"But i took off today for this and I have to work tomorrow" He said "You don't need to be there just leave the gate open." Why would I let a stranger on my property messing with my pool and not be here? I dont know him or the quality of his work. So i asked, "Shouldnt you have just waited to see if it actually did rain before cancelling my appointment?" And he said "THAT'S IT, IM NOT COMING TO YOUR POOL!!" And hung up on me. Well, it looks like he does this alot from these reviews. So I just reported him to BBB. I need to be compensated for the loss of time off work, the extra chemicals, the extra electricity to keep pool open until I can get an adult mature professional company. These pics are today, the weather that he rain cancelled for. What a waste of time.

We had a great experience with Bob! An issue came up and Bob's communication was tremendous. He…read moreinformed us immediately and we didn't have to call him at all. He worked with us through the whole effort and made our new liner install effort a total success for Memorial Day weekend!! So much so everyone who seen it thought it was a brand new pool. It's over 23 yrs old. Thank you Bob and Linda!!