I went into the store trying to upgrade my iPhone 13 Pro on my account. The rep had no name tag on…read moreand told me that I could not upgrade my phone because his manager doesn't allow him to do upgrades. I think that the rep that helped me was very unprofessional and I would not recommend anyone to go to this location. If he had done the upgrade for me, I would have brought my father in law to the store to sign for internet service and open up an account under his name.

As if Ottawa already has the worst of any franchise, you can't call there for assistance on your…read moreaccount, because when you call, the phone there automatically disconnects without ringing, or it's a busy signal, like the phone is purposely off the hook. My past experiences there haven't been good, as they've been rude and disrespectful, and don't care about customers or customer support. I've had them for over 20 years and it may be time for a change, because they're now charging as much as Verizon, for terrible and substandard service.

Had a technician come out due to TVs not working at our business. We have the package with phone,…read moreTV and internet and pay $400 a month due to being a business. The tech made our staff member install the "new" cable boxes and cords instead of doing it himself. One of the boxes was horribly scratched and in bad condition. One of the cords also didn't work and the tech couldn't figure out the pairing of the remotes. The tech left to get a new cord and different remotes. He brought back a cord that worked and remotes but still couldn't figure out pairing. Tech left and told staff member to figure out pairing. Such terrible service from a horrible company. We've had nothing but issues since from staff service and actual service being out when needed. We are stuck in contract for another 2 years so we have no choice but to continue using them.

Been with them for 10 years. Let's just say I had to replace my own modem from Walmart because they…read morewouldn't come out and still try and charge me for MY modem. They can reimburse me if they want it. Their service is always out even when sunny and 70 out. Now you disconnect my service while I was on vacation and want me to pay to have reconnected, nah no thanks. After 10 years I will save that $100 and open a new account with another provider. And only had Vyve to begin with because it that time it was all that was offered. Thank god that ain't the case anymore!

Ottawa location was awesome. Worked with Nick and Alex and they were awesome! Great personalities…read moreand so helpful!

Had a great experience having Jayson as my representative. He was patient with my questions and…read moreexceptionally knowledgeable about products and plans. He truly cared that I walked away satisfied! Will only use him from now on as my previous experiences with many reps since being with Verizon has been less than pleasurable! Thanks again Jayson!

Karl was great! Completely trust him and appreciate his attention to detail. I highly recommend him!read more

Very prompt and knowledgeable! Great installation and communication. Cleaned up well as too!read more

The telecommunication, security and server portions of our office build out in Kansas City was…read moreinstalled and serviced by Mokan Communications before I moved to FL. They did a great job from the studs all the way to programming the Avaya phone system. Following setup, they were also available for remote help and new employee setup as needed. Highly Recommend S. Adams SIS, SMC