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    H-E-B Plus

    3.6 (29 reviews)
    ModerateGrocery
    Open 6:00 am - 11:00 pm

    H-E-B Plus Photos

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    Wilted, brown lettuce in HEB Simple Greek Salad

    I regularly shop online HEB and pickup curbside at Dowlen Rd (Beaumont, TX) location; usually with no issues. A couple of times an item may have been missing or not satisfactory. Previously I called to notify the curbside dept., I received an apology and my account is credited. Today, I received unsatisfactory product, HEB Simple Greek Salad. I called to notify the curbside dept. The curbside supervisor stated that I had to drive back to the store (20 minute-round trip) to receive a replacement or refund. When I stated that her resolution was not satisfactory. She insisted that there was no other option. I asked her for the store manager's name. She said that I should call back tomorrow because the store manager had left for the day. I asked for the name again and she said "it might be Gary or Robert". I restated that I was not pleased with the service level. She said "ok". I called the main number and was able to speak with the store manager, Ron. I explained the issue to him. He listened and courteously explained the general guidelines given to personnel. He offered an acceptable solution and I thanked him for treating me like a valued customer. My initial rating was one-star " " based on the curbside supervisor's service level and demeanor. However, based on Ron's 5-star service level, I'm increasing the rating to 3-star .

    The exterior.
    Lisa G.

    Soooo, anyone familiar with Publix grocery stores? Over here in Orlando, (well all of Florida), they are the "chosen" stores .... unless you love Whole Foods (and I do, I really do.) Anywho, I haven't seen a grocery store give Publix a run for their money until I stepped into the HEB store. Holy Moly! Its amazing! First off, the place is MASSIVE! Since it is so big, there are tons of choices. Wow! Wow! Wow! Seroiusly, there is so much to choose from ... almost too much! Not only are there tons of choice but the prices are really good as well. Now, I'm only shopping here once every six months or so when I visit, but I've never had a bad experience any of my purchases. In fact, I wish I had one of these in my "neck of the palm trees." I will also mention that each time I've visited, the produce has been excellent. I wish I could say that for my local grocery store. The store is clean, the aisles are nice and big and the items are organized well. Its also in a great location that is easy to get to and has ample parking. Now, you may need to park a little farther away as this place is also very busy, but, you WILL find parking. I also love that this place offers curbside service. I've never used it but its lovely that it is available. Another amazing feature is that they are open from 6am-12am. I'm so jealous! My local store closes at 10pm and sometimes I'm not even done with work by then. They make it so easy for everyone! So Beaumont, enjoy this store. Its a real winner and it has a lot of perks that other stores can't even come close to offering. Also, HEB, come to Orlando. You would be a star here!

    ows a hand holding a receipt
    Selly S.

    I am extremely disappointed in HEB especially in the time of the Covid-19 pandemic. 1) multiple items are reportedly not available for pick up and canceled 1/2 hr before my curbside pick up. When I went into the store after the curbside delivery all the items were there. I was told the only flour available was organic almond flour 2 lbs for 8$. I go into the store and there's the usual 5 lb flour bag for less then 3$. 2) see pictures or receipt attached. I spent over 350$. The cashier ringing up my food dropped my lunch meat on the floor. She slightly kicked it forward and kept scanning! After about ten items I told her my item was on the floor. She said she was getting it. She picked it up and tried to bag it. I said no I want a different one. Package or not plastic is porous and it's been on the floor over a minute now. She told me as long as it's still in the package they have to sell it. My fault should have demanded a supervisor right there. Took the chicken home and filed it to the stray cats. 3) finally, the older Hispanic lady with glasses and shoulder length hair who asked me to change cashier lanes was either drunk or needs glasses. I'm a 38 yo female doctor. I have long blonde hair to my waist and was wearing normal form fitting scubs with my badge Id.After my shift I stopped into heb spending over 350$! The lady called me sir three times. I obvious didn't respond. I've never ever been mistaken as a male in my life! When I didn't respond she came over to loudly yell sir in my face. When I said excuse me she said oh I'm sorry I didn't notice you had blonde hair. She was in compassionate and rude. What does the color of my hair have to do with my gender? Honestly heb you should model yourself after Publix. This experience was very disheartening after a day on the frontlines dealing with corona just trying to get my family and co-workers some nutritious food. I am exceedingly disappointed with the lack of sanitation or concern of your staff. I regularly throw down approximately 200-400$ a trip every two weeks. If this is how you treat your customers basic foods, market basket, Kroger and amazon now have my business. Your cashier and "line" lady should be embarrassed at the jack of pride they have in themselves or your store. Seriously , we need a Publix!

    Christmas in November

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    This is a great grocery store with amazing selection, quality customer service at good prices!

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    Ask the Community - H-E-B Plus

    Review Highlights - H-E-B Plus

    I LOVE OUR HEB On Dowlen Rd in Beaumont Texas.

    Mentioned in 2 reviews

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    People searched for Grocery 307 times last month within 10 miles of this business.

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    Market Basket Food Stores

    Market Basket Food Stores

    (3 reviews)

    $$$$

    I walked up to the customer service booth and stood there for 15 minutes while the clerk had her…read moreback to me. Meanwhile there was a western union form from another customer sitting on the counter right in front of me which included very detailed information about a client, full name, dob, I'd number, address, etc. After the 15 minute wait the lady finally turns around and says how can I help you. I tell her I am there to send a western union and she says "we stop that at 6" it's now 6:11pm. I ask her when do they close she says 7. She was extremely rude and unapologetic even though I had been standing there since before 6. I feel that if you are open, you should be open and provide all services. People making blank trips is frustrating enough and then met with this attitude is over the top. Also customer information should not be left on display!

    This is your old school style local grocer. These guys have that 60s-70s feel when you walk in with…read morean incredibly friendly staff; they even have the manager podium in the front of the store!! The building is a bit run down, however that's part of the experience. Their prices are fair and they offer a great amount of local food, mainly honey! I only stopped here on my trip because I was looking for places with dry ice for my cooler and these folks had it! I ended up buying some more road snacks because they were a heck of a lot cheaper than Kroger! I'd go here again because of the great customer service, classic style feel, and the local selection offered here. Ignore that 5 dollar signs too, whoever set up this yelp account didn't know what they were doing! Remember always buy local!

    H-E-B Plus - grocery - Updated May 2026

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