This is the grocery store of grocery stores. This store has it all. The prices are reasonable Several sale items through. Don't forget to grab the coupon. Minimal wait to checkout. There's accessible parking as well as entrance. read more

I get that cashiers should be vigilant in regards to thieves, but it's really humiliating when I'm asked to lift my purse as if I'm hiding something under it and the other customers behind me are just staring. I don't even fit the profile, whatever that is!! I hope the cashier was embarrassed too when she saw that nothing was under my purse. This is the second issue I've experienced with HEB on Dowlen in Beaumont. As I sit here in my car, crying from embarrassment...I've decided that I'm absolutely done shopping at a store I've shopped at for years. From now on, I'm going to Kroger, Target or Walmart where I'll be treated respectfully. read more

I clipped my coupons on the app and it couldn't apply at cash out after manager jameica confirmed this she said to bad you're going to have to call them and get a refund I said I don't think so I just won't buy anything 2 hours of shopping waisted read more

This is a great grocery store with amazing selection, quality customer service at good prices!

I regularly shop online HEB and pickup curbside at Dowlen Rd (Beaumont, TX) location; usually with no issues. A couple of times an item may have been missing or not satisfactory. Previously I called to notify the curbside dept., I received an apology and my account is credited. Today, I received unsatisfactory product, HEB Simple Greek Salad. I called to notify the curbside dept. The curbside supervisor stated that I had to drive back to the store (20 minute-round trip) to receive a replacement or refund. When I stated that her resolution was not satisfactory. She insisted that there was no other option. I asked her for the store manager's name. She said that I should call back tomorrow because the store manager had left for the day. I asked for the name again and she said "it might be Gary or Robert". I restated that I was not pleased with the service level. She said "ok". I called the main number and was able to speak with the store manager, Ron. I explained the issue to him. He listened and courteously explained the general guidelines given to personnel. He offered an acceptable solution and I thanked him for treating me like a valued customer. My initial rating was one-star " " based on the curbside supervisor's service level and demeanor. However, based on Ron's 5-star service level, I'm increasing the rating to 3-star . read more

H-E-B Plus - Wilted, brown lettuce in HEB Simple Greek Salad - Grocery Near Me - Beaumont, Texas

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Food, nice selections, nice organized stuff, but sometimes a bit dusty. They have some good toys, which I like of course. But sometimes, the workers are racist. The service contains some black people, who really don't care about anyone else who are not black. They chat with other blacks, but someone not black, no chatting. And they sometimes don't give everything you paid for. That's racist, like actually racist. But, free samples, which are good! read more

It's HEB plus, it's great. It had the food I needed and some nice beer options. We went on a busy day but everyone we spoke to were helpful. read more

Curbside Pickup!! It's just the best thing since sliced bread..so convenient, and nothing short of spectacular, especially, after a long day, and curbside is an option. The employees are efficient and helpful, I love the fact that substitutions are options also..Thanks Guys! And Ladies! Keep up the good work! read more

They have almost everything you need with the exception of clothing! From hard to locate items to everyday needs, this is the only place I shop for groceries! read more

I LOVE OUR HEB On Dowlen Rd in Beaumont Texas. The whole store is excellent. I have to tell you; I am 67 and I had the best education class on how to buy fruit fresh vegetables and fruit ever possible. The produce manager Joshua, saw me struggling trying to buy my pineapple, melon, grapes, cherries and apples. He offered to show me how to pick out the best fruit possible. As he was helping me, another lady walked up and wanted to attend the class. lol. Which ended up being over an hour of free education on selecting produce. I have to tell you. Everything he suggested was right on. Everything I bought that day was excellent. He will never know how much he taught me and how much I appreciated him answering mine and the other lady's endless questions. We were definitely taking advantage of his knowledge and his kindness. I wish more stores for the sake of others. I will never leave HEB. Would offer such a service. I know everything is about budget, but I bought a lot more fruit that day because I felt I confidant that I was buying quality. Most people love the produce dept in any story. Like me though, they second guess their purchases because I hate it when I am so disappointed on my selection. Mainly because I had no clue how to tell if what I was buying was a good choice. I cannot thank you enough for having the produce selection I have ever seen around. I have lived in so many states, but HEB has me sold on Texas. It is also always stocked so well also. You have an amazing team at your store. If you ever hear anyone talking about where they grocery shop at in Beaumont. HEB on Dowlen always wins hands down! Thank you all for doing such a great job for our community. Regina Williamson read more

HEB is like your traditional grocery store. The "Plus" adds that superstore vibe. The staff is very friendly and you can get in and out pretty quickly. You name it, they got it. One stop shopping. read more

Soooo, anyone familiar with Publix grocery stores? Over here in Orlando, (well all of Florida), they are the "chosen" stores .... unless you love Whole Foods (and I do, I really do.) Anywho, I haven't seen a grocery store give Publix a run for their money until I stepped into the HEB store. Holy Moly! Its amazing! First off, the place is MASSIVE! Since it is so big, there are tons of choices. Wow! Wow! Wow! Seroiusly, there is so much to choose from ... almost too much! Not only are there tons of choice but the prices are really good as well. Now, I'm only shopping here once every six months or so when I visit, but I've never had a bad experience any of my purchases. In fact, I wish I had one of these in my "neck of the palm trees." I will also mention that each time I've visited, the produce has been excellent. I wish I could say that for my local grocery store. The store is clean, the aisles are nice and big and the items are organized well. Its also in a great location that is easy to get to and has ample parking. Now, you may need to park a little farther away as this place is also very busy, but, you WILL find parking. I also love that this place offers curbside service. I've never used it but its lovely that it is available. Another amazing feature is that they are open from 6am-12am. I'm so jealous! My local store closes at 10pm and sometimes I'm not even done with work by then. They make it so easy for everyone! So Beaumont, enjoy this store. Its a real winner and it has a lot of perks that other stores can't even come close to offering. Also, HEB, come to Orlando. You would be a star here! read more

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I am extremely disappointed in HEB especially in the time of the Covid-19 pandemic. 1) multiple items are reportedly not available for pick up and canceled 1/2 hr before my curbside pick up. When I went into the store after the curbside delivery all the items were there. I was told the only flour available was organic almond flour 2 lbs for 8$. I go into the store and there's the usual 5 lb flour bag for less then 3$. 2) see pictures or receipt attached. I spent over 350$. The cashier ringing up my food dropped my lunch meat on the floor. She slightly kicked it forward and kept scanning! After about ten items I told her my item was on the floor. She said she was getting it. She picked it up and tried to bag it. I said no I want a different one. Package or not plastic is porous and it's been on the floor over a minute now. She told me as long as it's still in the package they have to sell it. My fault should have demanded a supervisor right there. Took the chicken home and filed it to the stray cats. 3) finally, the older Hispanic lady with glasses and shoulder length hair who asked me to change cashier lanes was either drunk or needs glasses. I'm a 38 yo female doctor. I have long blonde hair to my waist and was wearing normal form fitting scubs with my badge Id.After my shift I stopped into heb spending over 350$! The lady called me sir three times. I obvious didn't respond. I've never ever been mistaken as a male in my life! When I didn't respond she came over to loudly yell sir in my face. When I said excuse me she said oh I'm sorry I didn't notice you had blonde hair. She was in compassionate and rude. What does the color of my hair have to do with my gender? Honestly heb you should model yourself after Publix. This experience was very disheartening after a day on the frontlines dealing with corona just trying to get my family and co-workers some nutritious food. I am exceedingly disappointed with the lack of sanitation or concern of your staff. I regularly throw down approximately 200-400$ a trip every two weeks. If this is how you treat your customers basic foods, market basket, Kroger and amazon now have my business. Your cashier and "line" lady should be embarrassed at the jack of pride they have in themselves or your store. Seriously , we need a Publix! read more

H-E-B Plus - ows a hand holding a receipt - Grocery Near Me - Beaumont, Texas

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I never could find this store, despite Yelp's directions. As I'm certainly no stranger to Beaumont, I found that odd. Went back to the usual HEB on College; it is OK. We just LOVE HEB, in general, and often stock-up when one is nearby. Our Louisiana home pantry is usually replete with HEB, "Hill Country", etc. items; with Falfurrias Butter in the fridge. Sorry I couldn't find it ! Rick read more

been a million times. i love love love our texas heb's...always will. buy local support local read more

H-E-B Plus - Christmas in November - Grocery Near Me - Beaumont, Texas

My favorite shopping than any stores only disappointed here in Newton DONT have one either in Jasper too :( hopefully one day will happen .. bring H‑E‑B plus all located please ! Because it shouldn't be missed any located of Texas. read more

Great selection of foods, never had bad service there and the ambiance is very hospitable. You can always find unique items in most of their stores. The HEB Plus are the most intriguing. My only regret about them is we've only been able to find them in Texas. read more

Be careful and check your receipts when shopping here. I miraculously got charged for a pink $147.00 kody cooler on my food bill. When I went back and asked what a kody cooler was and why I was charged for it, the cashier stood there looking guilty and never said a word. I then went to the customer service desk to get a refund. Check your receipts because they add items. I like the healthy food this store has to offer, but there's some shadiness with the cashiers. read more

The H‑E‑B on Dowlen is a massive well stocked store. Their selection of fruits, vegetables, meats and all else is amazing. The store is fairly clean and the customer service is very good. I would highly recommend. The biggest problem with the store is that it is so big you can easily get lost or when you miss something you spend even more time looking. I really like this store and definitely recommend it but the massive size doesn't necessarily make it better. read more

people great and not like other grocery places that people will literally hide from you! every person makes you feel like a small time store. ignore foolish shills giving reviews that people are "rude" "unknown bald men" harassment to discount HEB hard work on customer service. before you accept any negative reviews go directly to see for yourself! read more

So two weeks ago I buy 2 bags of candy from HEB...we opened the first one and it's all sticky...so I have to drive back to HEB to return. The manager looks at the candy and says she will have to refund the money. I said fine. She walks me over to the customer service. Knowing she is busy I told her I would wait. Ten minutes later my turn. I show the girl the candy. She "What's wrong with it?" "Did it get wet?" Me: No. I bought it and it's bad. Your manager said to give me a refund. She: Did you buy it today? Me: No. She: Do you have a receipt? Me; You know what. Keep the candy and my money. Honestly felt like she was trying to make me feel guilty about bringing the candy back. Really do you think a 61-year-old man is trying to take you for a bag of candy? Customer service a thing of the past. They just lost a customer over a bag of candy. read more

I guess word has gotten out that HEB does not enforce wearing a mask. Just in one visit today I noted 3 very capable adults, a 30 something guy and a married couple 50+ without a mask. Not sure why employees aren't told to contact a manager to ask them to leave. They are endangering workers and other customers. This should be priority #1, safer of all of us. I asked a manager I saw in the store and he confirmed they do not ask customers why they are not wearing a mask, he said if they have a medical condition then they don't need to wear one, but they don't ask them to leave or put one on. They are ok with these few infecting their Essential workers and other customers. It's very easy to tell these few people to use curbside pickup if they have a medical condition that effects them wearing a mask. What is wrong with that. You have at curbside service and it works very well. Tell those few to leave the store and shop online and they don't need to even get out of the car. Stop allow those few to keep spreading this around our community and our state. read more

Discrepancies in pricing causing customers to be overcharged. This is usually but not always regarding items on sale. Overall the store has a very cavalier attitude about it. Both managers and employees lack the motivation or desire to fix the problem. When it's brought to their attention, they correct it at the register and refund the overcharge but rarely fix the discrepancy of the shelf price being different from how it rings up, thus leading to future customers being overcharged. There's also a lack of basic skills among many of the employees in dealing with customers. One example: after seeing that there was a brand substitution on dinner rolls offered for free on one of their "buy this and get these five items free", I asked an employee of that department about it and was told that they would know about it at checkout. I was charged $2,98 for the rolls. When I told the cashier I had been overcharged she said "Well it's the customer's responsibility to tell the cashier that there has been a substitution". They would get a better rating if I hadn't experienced this sort of thing on numerous occasions. read more

Favorite grocery store in town. So much variety and quality produce/meats. They have curbside service which is phenomenal and the customer service is all around fantastic! It's a plus that I work close to it so it's an easy stop if I need something on the way home. read more

They have what I need for my European way of cooking. I am still giving you a five BUT ...I am a name brand snob when it comes to groceries and ya all are starting to piss me off limiting my choices to make room for your store brand crap. Good example is your new soup set, really come on, I don't even have a good selection of Campbell's soup anymore and ya took out the cheddar cheese soup !!! Bring back the name brand ! read more

That is the worse place in the world to shop. Funky shape and width of aisles. It's a traffic congestion mess. And today the seafood area stinks. Certainly not appetizing. read more

I love this HEB. Their fruit is fresh, their meat is great. Right before Mother's Day I got a great deal on salmon there. They have done their best throughout the covert 19 problem to keep their customer safe but keep us having assessability to groceries. The people in the pharmacy are always helpful. read more

Ordered oysters from there and they were rotten! Smelled so bad when we opened them! And they were so off colored. Of course they offered a refund but that involved me bring them back. Which hosting a party I wasn't gonna leave I just expect more from a market like HEB. So now it's my loss and their gain of my money. read more

Fast, friendly, great meat department, beautiful store. I love the fact that the be borrowed a page from Wal-Mart and have their own economy brand (HEB brand). Easy on & out ... love this place read more