Thought I'd call when I left the doctors office to verify medication and pick up for my father that just had surgery. I Did this hoping for a smooth process when I arrived. After the doc said he called, I waited 20 min before I started my drive to HEB, which was about 20 min. Away. On hold, waited 3 min after hearing nonessential ads, to then continue with additional ads. Phone finally rings, and after close to 4 min of waiting a human being finally answered. Was told, the doc JUST called in the meds! We needed to wait 30 min. Wow... okay. I said, I'll be waiting in parking lot. Can you call me if the medication is ready before the 30 min. I was put on hold, I was told no, I need to come back after the 30min!!!! Poor customer service, poor bed side manner. Very disappointed. Go to a Pharmacy accord the steer so t waste your time or energy on this place.
I would give zero starts for the amount of sh**s given to me but don't have that option. read more