I want to inform the great believers in Yelp; I had a negative experience at H&S liquor on June 13th. In the month of March, I was referred to H&S liquor because they delivered and I'm getting married at a local venue.
First of all, I recognize that I'm a preparer, and only had 4 months to get organized. As soon as I obtained their number I was on the phone. I was asked to provide my contact information, so the "manager" could call me back. Great, I felt I was getting the ball rolling. After no callbacks in 2 weeks, I decided to call them again. I was AGAIN asked to provide my contact information, so the "manager" could call me back. Yet another two weeks went by with no call backs. I regretfully called them again; I was astonished to be able to speak to a "manager" live on the phone. We discussed all the alcohol I needed for the wedding, and was told I would be emailed an invoice. I again waited, then waited, then waited, after 1 month I received an inaccurate invoice. I replied the same day I received the email on May 8, 2014, with updated and accurate information. I also asked a question, but no response. The wedding date is June 27, 2014, and on June 13, 2014 I decided to forward my sent email on May 8th, 2014. In a nice manner I expressed how disappointed I was in their service. The only response that I received was an update invoice and it read, "Thanks". I feel very disappointed with this interaction, I feel as if I was bothering them by trying to use their business. I believe that if I never emailed them back, I wouldn't have ever been contacted by them again. To fix this situation, I hired Premier Beverages. Not only did I order from them in one day, DELIVERED, they were very nice and respectful. I wouldn't recommend H&S to anyone, even if I had to go pick up the beverages on the same day as my wedding. read more