Buyer Beware - Purchased top of the line Ruud energy efficient furnace that ran NON-STOP causing our gas usage to be 100% more than prior years for the same month. Asked Jeremy to come out and fix problem - he blamed Xcel Energy. Would only come out after Xcel verified no gas leak and would Charge a Service Fee! Called a competitor who fixed the issue in a couple minutes. Our gas usage is now normal. H & S shuns their responsibility for their incorrect installation and points outward to others rather than correct their error. read more

Pretty bad. Came on time and completed a simple job, but not trustworthy. Charged over $400 for a 15 minute job to install a $65 part. Will never call them again. Crooks. read more

H&S has been fabulous for us for for years. Most recently we had a furnace go out innone of our rentals. They not only had a tech out there within an hour at 9pm on a Saturday but they were able to get the new one installed quickly when it was -20. They are my go-to place and the service techs are always nice. read more

H&S had installed a new Ruud furnace and an air conditioner for us. Later, in 2019, after a routine furnace service call, we had questions about the subsequent bill. Our requests for information about parts and labor repeatedly went unanswered. We had submitted at least five correspondences to H&S... via phone call, email, postal letter. Getting information from H&S was very time consuming on our part. Our time and our questions were not of much concern to them. Then, in December of 2022, we had three different companies come out about the possibly of getting a new furnace. Among other things, we were told that the H&S furnace had not been running properly, probably since installation, due to improper sizing issues. One furnace inspector called the Ruud manufacturer from our home to confirm the problem. We then subsequently notified H&S in writing of the situation, saying they could come out to look at the problems if they wanted. The owner called us (in a timely manner this time), and we were told they would come out if we wanted to pay for a service call. We had wanted to give H&S the opportunity to initiate clearing up this matter, but they declined. We do not want further involvement with H&S. read more

We had a gas garage heater installed today by Tom and Brandon. They did a great, efficient job installing the unit and kept us informed throughout the process. Unexpectedly, the electrician who installed the thermostat discovered that our radon mitigation fan was not working. Tom and Brandon immediately went to work to resolve the situation, crawling into the attic least twice and checking the monitor several times to make sure it was working properly before they left. We are very grateful that they stayed to fix the problem, saving us from having to make another service call and, most importantly, improving the safety of our home. Finally, they cleaned up thoroughly, read more

charged $400 to not fix my heat -they didnt know what the problem was - told me I needed a new bigger furnace -coldest time of the year and left me and my kids freezing. Neighbor came over and fixed it for free. read more

Our first experience with H&S this past summer was a good one.  The service tech, Austin, was really friendly and worked hard to get to the bottom of our AC issue.  It took close to 3 hours and yet he charged us only the basic service call fee. Fast forward to this fall. As we fired up the furnace, I discovered that our zone control panel was bad.  It's an easy part to swap, but rather than wait to have one shipped, we decided to have H&S come out the next day.  Jeremy, the owner, came out and swapped the panel and our furnace filter.  A few days later I noticed that our furnace was shutting down prematurely before coming up to the set temp, so I went to check it out.  It turns out that Jeremy had swapped in a different panel (a cheaper one not designed for a 2 stage furnace like ours).  I'm guessing he had mistakenly brought along the wrong part but just decided to install it anyway, rather than taking the time to get the correct one.  He then tried to tell us that his part was actually right because of the type of thermostats we have. That was not true.  I'm definitely not an expert, but I know enough to realize he was trying to BS us. That dishonesty, plus the fact that his bill was awfully high (he charged $545 for a part that's under a hundred bucks online and takes maybe 15 minutes to swap) made me decide to just buy the correct panel and swap it myself.  I called Jeremy to remedy the situation.  He knows he screwed up, yet he gave us only a partial refund (I even returned the part he installed).  I'd be okay with a partial refund if he had been honest and fair from the beginning, but he wasn't. He should have owned up and not charged for a service call that he clearly screwed up on.  Most homeowners just take it for granted that the professional they hire will do things right.  If I hadn't caught his improper work, we'd have a furnace system not operating the way it's supposed to, and costing us more down the road.  If you need heating or AC work done, I would not recommend H&S. read more

In 2013 I had them come out to clean my furnace and they told me I needed a new furnace. I decided against replacement and I had another cleaning by a different company in 2016. That company said my furnace was fine and did not need to be replaced. In February of 2020 my furnace died, nearly 7 years after H and S told me I needed a new one. read more

We worked with them when we built our home. They were fantastic! Very helpful and responsive. Eacbtech was neat, friendly and respectful. Phone calls were returned and they took the time to educate us on our mechanical system. read more