1. H&R Block

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Shaker Heights, OH

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H&R Block

1.0 (2 reviews)
Closed • 10:00 am - 7:00 pm

Services - H&R Block

Audit and conflict resolution support

Current year tax preparation and filing

Past year(s) tax preparation and filing

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H&R Block

H&R Block

(1 review)

Larchmere

I never leave reviews but my experience with H&R block been so horrendous that I need to warn…read moreothers. Filed online using their free product. The virtual system botched my state return. It was rejected and included incorrect personal information, including the wrong social security number. I would have never submitted this information -- everything listed on my federal return was accurate. Went in person because I can't reach a human being via their worthless customer service hotline. The staff at the Shaker Square location, specifically Jenene Jackson, were incredibly unhelpful and dismissive of my issue. They refused to help me unless I paid for the software's error to be resolved. Gave me attitude and insinuated that this situation was somehow my fault. No resolution provided. I should not have to pay for the H&R system's errors.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Cleveland,…read moreOhio, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local -b Shaker Blvd office to connect with a tax professional.

H&R Block - taxservices - Updated October 2026

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