Title: Mango Bay Internet: The IT Lifesaver in Times of Data Crisis…read more As professionals in the IT sector, we understand the catastrophic impact of data loss. It's in these critical moments that the true value of an IT service provider is tested. This is where Mango Bay Internet has proven to be an indispensable asset to our operations, particularly during a recent incident of significant data loss. Rapid Response to Data Emergencies: Our experience with Mango Bay Internet during our data crisis was nothing short of remarkable. When we faced a severe data loss situation, their team responded with urgency and expertise. Their swift action was crucial in mitigating what could have been a devastating blow to our operations. Expert Data Recovery Services: The proficiency of Mango Bay Internet in data recovery is commendable. Their skilled technicians worked tirelessly, employing advanced recovery techniques that successfully salvaged the majority of our lost data. This level of expertise provided us with a sense of security and relief in a highly stressful situation. Robust Data Backup Solutions: Following the data loss incident, Mango Bay Internet helped us implement a more robust data backup system. Their solutions are not just about recovery; they emphasize prevention. With their state-of-the-art backup technologies, we now have a reliable and efficient system in place to safeguard our data against future incidents. Preventative Measures and IT Support: What sets Mango Bay Internet apart is their proactive approach. They don't just fix problems; they help prevent them. Their team offered us invaluable advice and support in enhancing our overall IT infrastructure to minimize the risk of future data loss. Customized IT Solutions: Mango Bay Internet understands that one size doesn't fit all in IT. They provided us with customized IT solutions tailored to our specific needs and vulnerabilities. This personalized approach has been instrumental in strengthening our data management strategies. Dedicated and Knowledgeable Support Team: Throughout our ordeal, the support team at Mango Bay Internet was empathetic, knowledgeable, and incredibly supportive. Their dedication to resolving our issues and ensuring our satisfaction was evident in every interaction. Training and Education: Post-recovery, Mango Bay Internet didn't just leave us to fend for ourselves. They offered training and resources to our team to better understand and manage our IT systems. This educational support is a testament to their commitment to customer empowerment. Conclusion: In the dynamic and often unpredictable realm of IT, having a reliable service provider like Mango Bay Internet is invaluable. Their expertise in data recovery, preventative measures, and personalized IT solutions, combined with their rapid response and dedicated support, make them an essential partner in the IT industry. We are immensely grateful for their services and highly recommend them to any business seeking a trustworthy and competent IT service provider. Mango Bay Internet didn't just save our data; they saved our business.

Professional, knowledgeable and overall pleased with service. Not the most expensive, not the…read moreleast expensive. Prices are very competitive if not lower than some of the other design firms we worked with. They helped me every step of the way and gave me honest opinions. Would recommend! I did additional business with them. They worked with my social media and got me the likes and rakings that I needed.

I paid Mr. Owens the third week of November to design my logo and business cards. The quality of…read morethe work was so poor that I had to have an outside entity design the logo. Once the logo was designed I forwarded the finished product to Mr. Owens for branding purposes and I was met with error after error. To date, I have NOT received the logo for Social Media or my Business Cards. Mr. Owens has claimed that the cards have been in transit for weeks (yet he refuses to provide me with tracking information). I'm writing to notify you all. Please take note so that you're not duped out of your money like I was. -P. Lampkins

I placed an order for business cards on a Friday, the company had me pay in advance for the…read morebusiness cards. I didn't even receive the proofs until early Tuesday morning (2:46am). Once I received the proofs they were not what I asked for. It was a total waste of time and money. I asked for a refund and have yet to receive it, so I had my bank refund me because the company would'nt respond. Very unprofessional all they want is your money and dont want to do the work. Im reporting them to the BBB!!! Wasting my time.

This is a follow up to the one star review of Matrix regarding my 2022 return. I am updating based…read moreupon Steve, the business owner's response to my horrible experience, he reached out via snail mail and refunded the cost of my 2022 tax preparation. I feel better about the mistakes; however, I was left with several issues to sort out with my Medicare and Social Security benefits as a result of the errors. His due diligence to make amends is sincerely appreciated.

I'm writing this to inform those considering Matrix III to reconsider whom they choose for their…read moretaxes. Long story as short as possible, they knowingly misfiled my wife and I's taxes and the IRS sent us a collection notice for $1,878 in which Matrix III accepts zero responsibility. Huge issue for most anyone, and when you're a medically retired Marine and on a fixed income with a recent newborn it definitely stings especially when you pay a tax service company to properly file your taxes. In calling Matrix III they don't accept responsibility and Linda will sit there and argue with you. Steve was nice to my wife when she called, but again, zero acceptance for the issue his employee made. Both Linda and Steve claim that they have marked in their notes that they informed us that IRS could come back at us saying I didn't provide all paperwork to them. Which is a blatant lie because neither my wife nor myself would have run this risk. I don't know how their notes are saved, but since I called a couple days and Linda was working alone, I think the possibility of updating notes could be possible when you are informed of an issue. Notes aside, you'd think being the tax professionals that they would refuse to submit any taxes to the government until they had all the paperwork in hand to verify all their submitted information was correct. Also you'd think that since they knew information was missing since Linda admitted that on the phone for which all phone calls I make on my phone are recorded, they'd have us sign some sort of documentation saying information x was discussed but not presented and any issues that may arise are not the fault of Matrix III. But instead they mark it in their "notes" that you never see or acknowledge that that's what you actually talked about when your taxes are prepared prior to any issue arising. Again, they clearly knew that they didn't have some income records because Linda admitted that, and again I ask, what professional submits wrong tax filings? Please note, that I get a medical retirement from the VA and also Social Security disability due to combat related injury. The VA pay is not taxable income and social security wasn't taxed either prior to my wife and I getting married. So I was under the impression that it would all be none taxable again for 2015 which is the year my wife and I got married. This is why they didn't have all income documents. Linda never mentioned or took the time to explain about it prior to speaking with her after the IRS collection letter was sent. Again, I have a call recorder on my phone that records every phone call (not just for this issue) and she admitted that I told her what pay I received. I'm straightforward with nothing to hide so when the topic came up I explained what pay I received and why I didn't have my paperwork for my income and only my wife's. The guy we used this year asked to see my paperwork so after we left I sent it to him but didn't really know how it affected our taxes. Also, don't expect any timely calls back or acknowledgement of receipt of information. In one of the pictures you can see that Linda tried to call me on April 17th... the day before taxes were due this year to see if we were coming in to have our taxes done. But also, I called May 22nd to inform them of the issue I just explained here and emailed some information after that phone call. On May 30th I still hadn't heard anything, with the 29th being a holiday so I doubt they were in office and don't consider that a working day (as expected on a holiday), so I had to call on the 30th at nearly 2pm to find out what was going on.

We got a recommendation for Alex from a friend, and our experience with his bookkeeping services…read morehas been positive. His integrity and familiarity with the latest software have improved our bookkeeping. We've already referred him to friends and intend to continue working with him.

From the owner: Empower your business to thrive with our streamlined bookkeeping service! read more