I had a really bad experience with this location. Last year I went to the H&R Block in Minneapolis on Chicago Ave and they provided me with an excellent service. The representative who've helped me at this location is Helen Cousins. My appt was scheduled for 11am. I came in 15 mins early and still had to sit in the waiting room until 11:45am. She did not explain to me what I was signing, she just threw the electronic pen at me and told me to sign. When I asked her what I was signing she just mumbled and looked at me to sign it. Thinking she might be of an older age (about 64 years old) I thought it was best not to correct her. Then she started putting the numbers in and did not explain to me what everything was and what she was doing. I sat there in silence for 30 mins while she did everything.
Then, after 30 mins, she said I was going to get back only around $900 which did not make sense because I made only 1,000 less than I did last year and I also went back to school so I was paying tuition out of pocket. She then told me I will have to pay her $299 for her service. I was so upset because last year I only paid $95. I looked at her like she was crazy. She looked at me back ask me if there was a problem. I told her, yes, the number is very high. If I pay you $299 and an extra $34 for not paying cash up front I wouldn't be getting nothing back!
She had the nerve to grab my tax papers and said "ok well I will hold on to these until you change your mind." Oh the nerves! I grab my tax papers and I told her "No way, you have no right to hold on to my paperworks. I demand a second opinion!" and the only thing she said to me was "So, I guess we are done here." You damn right we are done! I grab my papers and I stormed out.
I went back to the H&R Block in Minneapolis and I had another representative recalculate my tax return and she was able to find an extra $1,500 that Helen Cousins did not do on my school taxes. I was so angry. I do not know how many people have been conned by Mrs. Helen Cousins and how much money was never found under her service. She has a horrible attitude and she clearly did not want to explain why I had to pay her $299 for her service. The only thing she said to me when I asked her was "Oh it's because you have a very complicated tax return." which is not true. I only have my workplace tax and my school tax. If this is who H&R Block want to represent them I would never go back. read more