Amazing customer service! Love doing business with MYCU!! Many new locations are opening which make…read moreit even easier to do my banking!

Terrible. This bank used to be my favorite back when it was "Richfield/Bloomington Credit union"…read morebut it seems like ever since they changed their name and started expanding beyond richfield and bloomington, their service has been trash. Their app is trash. The people who work there are rude. I've banked here since I was 12, im 29 and am looking to bank elsewhere!

Love this bank. This branch especially is very clean, nice and has an awesome Keurig coffee machine…read morein the waiting room. I like it much better than the busy St. Paul location.

Chris at AskUSBank in Washington State (?) solved my problem in two days, restoring my faith in…read morehumanity. Many thanks go to him and all who helped retrieve my stolen money. It took a few months but I am very grateful. Thank you again.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

I would give them zero stars as they made a mistake by taking $350.00 cash I gave them to deposit,…read moreand they didn't, and continued to take $350.00 out of my account. This was May 8, 2025. It is now a week later and I still do not have my money back. Freaking cashier did a horrible job. Also if you try to call them, good luck because they are short staffed and NO ONE ANSWERS THE PHONE. When you finally get through, you Are told they will call you back but NEVER DO. THIS BANK SUCKS AND THEY HAVE NO CUSTOMER SERVICE -- it was all their fault but I am the one paying the price

Thank God Almighty I'm free at last, free at last…read moreBye, bye Wells Fargo This review is not so much for this particular location of Wells Fargo as it is for Wells Fargo as a whole and they suck on the hole. Go back 7 years ago or so and I arranged for an auto loan through Wells Fargo with a private seller on Car Soup. Went to the WF location in Eden Prairie to finalize the deal. What should have been a half hour (tops) deal ended up being a three hour ordeal. They could not get in contact with the regional office or corporate office or wherever in order to finalize the transaction. While we are waiting and waiting, the Wells Fargo lackey there pulls me aside and solicits me for a personal line of credit. Told him no, not interested. Thought that would be the end of that. Week later or so get a letter from Wells Fargo saying thank you for opening your personal line of credit. WTF? That shady mofo. This was many years before they got completely busted on this bullshit business practice. I knew back then I wanted nothing to do with them anymore. Unfortunately, I had my mortgage with them. Ugh. Transfered all my money to my local credit union, but kept a shell checking account for many years. Finally got rid of the mortgage and decided to be done with them. Went in to the local branch to cash in some coins and close it all out. Get to the front of the line and told they don't have the change counting machines anymore. Are you f'ing kidding me? This is 2017 and you are going backwards. Instead, they make you count and roll your own change before they will give you cash. The gal that I closed out my account with was friendly enough, but insisted on counting and rolling the coins for me. I was like if it is going to be more than five minutes, no. She persisted, and I relented and Wells Fargo wasted another half hour of my life. So glad to be done with them. Bank small and local! Peace!

Another nice U.S. Bank location, as far as I'm concerned. It has one of my favorite features of…read morehaving drive-through teller service, no drive-through ATM, though. Bummer, dude. I only come to this location when I'm running errands in the area. I was there yesterday, went in to use the ATM, then proceeded to the teller station. The young woman who serviced me was very nice, polite, struck up light convo. She was efficient and quick, which always helps. I was in and out in about five to seven minutes. Going through the teller service is here is about the same as the prior location I reviewed, but maybe a little faster. This one doesn't give out candy, tho. LOL So, this one will also be on my regular list when I need banking services.

Came to this US bank location as I was switching from TCF to US Bank due to issues with TCF…read more Setting up the checking and savings accounts went smoothly. I was promised my cards by the that Friday (set up took place Monday). Delighted, I transferred all my money from TCF to US Bank, eagerly awaiting my cards. It is now three weeks from the date I was promised my cards, and I still haven't received my cards. As a result, I have maxed out my credit card, as I have no access to the money I transferred into my checking account without the cards. No one had given me an answer as to why I haven't received them during my three stop-in's. I am regretting my switch from TCF to US Bank when the disorganization is equally as bad, if not worse, thus far.

This was my first time at a Capital One Café, and I really love the experience!…read more Being a Capital One credit card holder I get half off on drinks and personalized banking here. At this location, I was given a nice little drawstring bag and bag of popcorn for being a member . I still have the bag and use it constantly during my travels, which is nice ! I love going to Capital One cafés and checking them out when I'm traveling !

I had no idea we had a Capital One Cafe in MOA until I walked past this recently! I had to stop in…read moreand see what it was like. I've been into one other Capital One Cafe before, so I knew that as a cardholder, I got 50% off any drinks. Not a bad deal, especially if you're looking for a bev or somewhere to hang for a bit in MOA. SERVICE The staff at the front are very cheery and welcoming and immediately begin asking if you've been before, if you have a card, etc. They directed me to the counter to order. During my visit, the staff member at the counter was quite the opposite of energy from the front staff. They were quite backed up with a few other people's orders in front of me, and it took ~10 minutes for me to get my drink. COST I was surprised that my small matcha with oat milk and a half pump of sweetener came up to $10, so I ended up still spending $5. DRINKS They have some nice drink options, but unfortunately were out of a few of their seasonal menu items, so I opted for a matcha latte. Note that they do not sweeten their matcha so you'll need to add a pump of sweetener if you prefer that. SPACE The space is the big win here! Lots of tables, and even a few nooks that can be booked by cardholders. It was very clean and comfortable, well designed, and a great place to work for a bit or hang out. Not too loud, and plenty of seating available on a Friday. This is a good option to get a reduced-cost drink if you're a cardholder while you're MOA shopping!

I LOVE my Credit Union! I have been with them so long, I have seen 4 name changes from when they…read morewere a CU for the Telephone Co, known as Telco, then Firstel Fed CU, Topline Fed CU and now Topline Financial CU. They have helped me SO many times--I have found EXCELLENT customer service. Family members had accounts and we transferred between them. I had a car loan, and overdraft loan or ready credit. I have a visa through them also. Recently, I stopped in to cash a check at the location on American Blvd next to REI and the teller asked if I knew about the savings account that paid more interest. So we ended up, after another phone call to him, transferring some of $ into that account. I kept some in the original for auto bill pay. But really, I could NOT BE HAPPIER with Topline Financial CU!

I opened a checking and savings account with this bank in early May after my 87-year-old mother,…read morewho has been a customer for over 15 years, highly recommended them. Unfortunately, my experience has been nothing like hers. It is now almost July, and I still have not received my account information or my debit or credit cards despite having to call customer service at least five or six times. No customer should have to repeatedly chase down basic account materials after opening new accounts. What finally prompted me to write this review was my interaction with a customer service representative named Penny. From the start of the call, she repeatedly interrupted me while I was trying to explain why I was calling. She even argued with me about my mailing address, despite the fact that many eastern Twin Cities suburbs use "Saint Paul" in their mailing address. As I explained that I was understandably frustrated after nearly two months of trying to resolve this issue, I felt that her tone became increasingly dismissive and condescending. Rather than listening, she repeatedly told me to "calm down," said things like "Oh, you poor thing," and spoke to me in a way that felt patronizing instead of professional. I was also placed on hold for nearly 20 minutes just to retrieve my account number. After the call ended, she called me back and left a voicemail that I found highly inappropriate and unprofessional. At that point, I had completely lost confidence in the level of customer service I was receiving. I will admit that after weeks of frustration and what I felt was disrespectful treatment, I became upset at the end of the call. However, that frustration was the result of nearly two months of unresolved issues and an interaction that I believe could have been handled much more professionally. I chose this bank because of my mother's excellent experience over the past 15 years. Sadly, mine has been the exact opposite. I hope management reviews this situation, listens to the recorded calls and voicemail, and takes steps to improve how customers are treated. No one should have to fight just to receive their account information and basic respect.

They've always treated me fairly. They are a big bank yes, but they do have personal banksters…read moreon-site. They treat you the way you treat them. Fair. I've been a customer of Wells long before they were Wells. (Northwestern National Bank) Had some rocky times, but overall they've been ok.