This was the worse customer service experience we've ever had. First, we registered for an appointment at the Acton, MA H&R Block office and received an appointment confirmation text. When we arrived, we saw the sign on the door "Closed for the Season." It was April 30th. Tax season was due to close May 17th. Frustrated, we made an appointment at the Hudson, MA location. After waiting for half an hour past our appointment time, we met with our advisor for about 45 minutes and completed our return. We were asked to pay by check because their credit card reader was down. We asked for a receipt and were told it would be mailed. We never received a receipt. The following week we received a call saying our credit card was not charged and asked us to re-submit payment via credit card. We told them we had written a check and did NOT pay by credit card. Today is June 1, 2021, one month after our initial appointment. Today we received a call from the H&R Block Hudson, MA office stating that our return was not filed because they could not find our check. In fact, not only was the check written, it was cashed. We provided them with the check number. They apologized and said they would submit the return.
Needless to say..AN AWFUL EXPERIENCE!! read more