AWFUL experience at H&R Block-BEWARE. I went in to file my taxes at this Houston H&R Block (off Kirby) as I recently moved here from Colorado and didn't know where else to go. My fiancé and I had separate filings as we arent married yet so I made two separate appointments. Well, for whatever reason, they combined us together with the same person starting at 5pm...that was the first of many issues. My fiance went first and it was pretty much just a standard deduction along with a first time home buyers credit. It took the tax "professional" TWO PLUS HOURS to figure out what to do while calling the manager over several times to verify what he was doing was correct. The man had NO idea what he was doing-we will be LUCKY if everything was filed correctly as I am NOT very confident it was. Then, two hours later, it was my turn. I have LITERALLY the basic deduction (I will be doing 'Turbo Tax from now on). It look him a while but not near two hours like my fiances, so we both started to settle down a bit. We ended up leaving the establishment around 8:30 EXTREMELY frustrated, but glad it was over. About a week later, my fiancé received his Colorado check from the state. I hadn't received mine at that point but thought I would give it a few more days. Well, I then received my FEDERAL return BEFORE my state about two weeks after our appointment and knew something was wrong. We both chose to 'E-FILE' and direct deposit our returns so I called and as it turns out, our tax consultant clicked 'mail' instead of E-FILE and my state return was NEVER sent IN. I at this point was LIVID because if I wouldn't have called to follow up, my state tax would have NEVER been filed!! The manager said I would need to go into the office (again) and he would have all my paperwork together at the front so that I could mail it in. Well, we went in today 4/25 (we filed out taxes on 4/6) and to NO SURPRISE, the paperwork wasn't there and they weren't sure if they even printed it out in the first place. We waited and they finally got everything together so now I get to MAIL in my taxes which should have been handled in the FIRST place. The manager is returning 39.00 to me for the state part of it. I am thankful for that and NOT one to write a review like this, but these people HONESTLY have no idea what they are doing. I can say that the H&R block in Denver has been a better experience and I'm sure not all are like this, BUT this particular location....STAY AWAY. read more