Armen was very timely and professional! He did a wonderful and seamless job installing my alarm…read moresystem. He taught me exactly how to use the system and explained everything in detail as he completed the installation process. He was very clean (used shoe covers when in and out of the house) and was friendly with my dogs! Sevada initially came to assess the property for installment to give me a quote. He was a great and explained everything thoroughly! I highly recommend them.

We've been a customer of PV Security for decades, which was bought by Valley Alarm and absorbed…read moreinto their system years ago. Had assumed all these years that our house security was adequate but recently was horrified to experience that it very much was not, and more importantly, that the folks at Valley Alarm were not trained properly, made a ton of mistakes, and made for a very stressful holiday. The day before Thanksgiving, we received text alerts of a burglary - nothing else. No idea if this was a fake text or anything, as it provided minimal information (the title: BURGLARY) . Everything that transpired after was across the board an extremely negative experience: 1. I had to call Valley Alarm to get more info. Each time I called, I was on hold for at least five minutes - terrifying when you've just received a text saying BURGLARY. To add insult to injury, the hold music is an advertisement for VA saying that "agents will be on the phone in seconds." 2. I spoke to multiple agents, and none provided sufficient information or answer any of my questions adequately in a way that would reassure me. 3. Horrifyingly, I had to be the one to tell VA to CALL THE POLICE. They were supposed to have called me first, and immediately dispatched the police. Neither happened. In fact, when I called the first time, the agent was a very blase "oh, do you want us to call the police?" Uh YES. And then once that happened, they provided zero follow up information. I eventually found it easier to call my police station directly, and speak to the police via my neighbors. 4. ALL OF THIS WAS A FALSE ALARM. Valley Alarm NEVER provided an explanation of why we had received an alarm. The neighbors never heard the alarm, and when we had someone check the house, there was no sign of anything amiss. 5. After all of this (and before we were able to have someone enter our house) I called VA repeatedly to make sure that our alarm system was still actively armed. Every person gave me a non-answer in the form of double negatives: "well, if nobody has gone in to disarm the alarm, we can only assume it is still armed." Not only was this absolutely not reassuring, and felt like they were hedging their bets, it turned out to be completely incorrect - they just straight up had no way to tell, blaming us for having an old system (which they had never told us to change) and for not performing routine checks (which they had never told us to do). 6. 3x I had their "service technicians" call me to "provide more info" because the agents at the call center were proving to be completely useless. The first time a technician called, she literally started the phone conversation with "what do you want." I was never assured that our house was okay and that the alarm system was still working because none of these agents or technicians could provide straightforward information. I am just horrified with how badly this entire experience went across the board. Valley Alarm has admitted that there was a lot of human error after they looked into this experience, and I have never been more certain or faster in changing companies. I have a new system that provides me with way more information, and doesn't keep me on hold to speak to an agent. Absolutely stay away from Valley Alarm.

Tony and his team were amazing. I'm pretty clueless when it comes to smart home design, surround…read moresound, etc and he made it very easy and seamless to understand and operate. I'm writing this review actually because Tony did my system in 2020, and he just helped me troubleshoot a small issue an entire 4 years after installing my system at 8pm on a Saturday night. Crazy level of service, but also a testament to him as a person. I've always gotten the best vibes from him. Couldn't recommend highly enough.

Tony and his team were fantastic in sorting our existing Control 4 system, modifying our internet…read moreconnectivity, and generally sorting things out. He was very patient, always provided a clear view on what they were doing and never placed any pressure. They were very timely with all the work and the pricing was fair for the service and expertise provided. I'm super happy to have used them and will be using their coverage going forward.

These guys are the absolute best. Fair, knowledgeable, efficient, and respectful. Paul and his…read moreteam are great at what they do. I couldn't recommend them enough, they made my experience a breeze, and I was impressed by their professionalism. A+

Paul from protection alarms assisted me. He answered all of my questions thoroughly. He is very…read moreknowledgeable and genuinely cares about his clients . Call him if you need an alarm system

Received my commercial door repair from AM/PM door repair co. Couldn't be more happy with their…read morework. I highly recommend them. Special thanks to the installer Joshua Williams for an excellent job. We will be using them on our future new doors installs and future repairs and maintenance. Great value as well.

I am leaving this review to share my experience so others can make an informed decision…read more I contacted this company to request an estimate for replacing a door at our office. At no point during scheduling or the visit was I clearly told that there would be a service fee or charge for the estimate. A technician came out, briefly assessed the door, took measurements, and discussed possible options. No repair or installation work was performed. The technician was not on-site for a full hour. After the visit, we received an invoice for $430, which included a service call charge and labor. This was unexpected and had never been clearly disclosed or agreed to in advance. The invoice also includes a "signature" indicating that work was completed and accepted. I want to be very clear: this is not my signature, and I did not sign any document authorizing work or charges. Additionally, the invoice states that a proposal would be provided for the recommended work. We never received any follow-up proposal. We have reached out to dispute this invoice and explained all of the above. Despite this, the company continues to pursue payment, harassing us via phone and email. To summarize: * We requested an estimate, not a paid service * No fees were clearly disclosed in advance * No work was performed * The signature on the invoice is not mine * No proposal or follow-up was ever provided Based on this experience, I would strongly encourage others to ask very direct questions about fees in writing before scheduling any visit, as expectations may not be clearly communicated. Additionally, four other companies provided me with a quote and I went with one of these other ones. NONE of those charged us for an estimate or to come out and create a quote.

Grant was polite and efficient. Obtained full package with doorbell and cameras. Answered all my…read morequestions. Highly recommended!

First Class! Amazing…read morecustomer service by Grant and his staff. Professional, courteous, fair, prompt.

Los Angeles CCTV Security Cameras, installed a complete new system in our multi family building…read morealong the coast. There are plenty of complications, 4 stories tall, older building, multiple entrances, bad weather, etc. but the install was flawless and done on time as promised. The installer worked very clean and always left the job site as he found it. The camera images are shockingly clear, you can zoom in so close that you could see if they have food in their teeth. In summary... high quality equipment-professional installation-completed on time-very fair price-no surprises.

You can expect excellent products with most professional installation from Los Angeles CCTV. I…read morewanted the best, and happy I called them.

Straight garbage company!!! Laid with the prices that agreed…read moreover the phone as soon as you give them credit card they charge you whatever they want. Very shady business not recommend to work with them stay far away

I will never do business with ADT again. They are overpriced, and their business model is designed…read moreto trap you with costly upgrades while extending your contract end-date. When you try to cancel your service, they put you in a 60-day "wait and see" program and then make it hard to reach anyone who can cancel your account. In my experience, ADT, the parent company, is not a company to do business with. There are many better home security providers. Check Consumer Reports.

8:52am, SMSS called to inform me my backup battery was going out. At the end of call, we made…read morearrangements for SMSS to stop by at 5pm to replace the battery even though it's after working hours. 5:20pm, Received a call from SMSS that they're on their way to our house. 5:28pm, Mr. Phil (the Owner) showed up to our house and replaced the battery. He also updated our key pad program and showed other features the security app too. If this is not top notch customer service then I don't know what is.

I have been a customer of San Marino Security for the past 7 years. They designed a system based on…read moreour specific needs and completed the installation professionally and on-time. I was very specific about certain aspects of the installation and they graciously accommodated all of my requests. This week a great technician named Vic came out to our home to replace all of my batteries and update the firmware on my system. He was very friendly, efficient, and informative. He explained everything to me and made the process incredibly fast and easy. I could not ask for a better experience. I appreciate how responsive San Marino Security has always been to my needs. They always respond very quickly and their customer service really stands out from most other companies. I can't say enough good things about them. I have referred many friends and family to them and everyone has the same experience. I highly recommend San Marino Security.

I needed to get a busted car key fixed. I reached out about my options (they were willing to come…read moreto me) but I was able to drop in to their location and within minutes, get a reshelled key for a fair price. It looks like new to me, so I have no complaints. If I had to buy a brand new key, the price was fair as well, so down the road, they're on the Good Guys list.

Their communication was fast, efficient, and responsive. They came to fix our door within hours of…read moregetting in touch and while they were at our house they did an excellent job identifying the issue and providing a long term solution! We are so happy and grateful with their service! Thank you!!

Service was AMAZING! So thankful we found this company. Can't wait to use them for more services…read more The owner was so helpful and knowledgeable. We have Doorbird and not a lot of people are experts like the owner is. So thankful for this company and definitely would recommend them.

When it comes to sensitive subjects, like installation of security systems and devices, integrity…read moreand character are crucial qualities I demand from the provider. Samuel Levy of Onboard IT Tech not only meets the demand, but far exceeds my expectations, from all aspects. If you want the very best, in terms of the newest tech, quality of workmanship, full transparency, and general peace of mind when the job is complete, then pick Samuel and his team at Onboard IT Tech.