Service was prompt !! Graham and Jason were very responsive. I would recommend this business.

RYDER it is not my fault you hate your job, nor is it my fault you have to do it in 90 degree weather. MANAGER TIO Is it standard for workers to block the entrance and exits the tenants use when being hired by an apartment building? MANAGER TIO Is it standard that the driver remains INSIDE of the car while ignoring the tenant and waiting for Permission from the property to allow tenants to leave the building? Is it standard that your workers lack engagement skills, customer service, and the basic ability to double task (backing up while remaining on the phone with the property? And letter people leave for their jobs) TIO has a "manager" is it standard to hang up on customers that have a legit complaints? Are we just the pee ons you don't care about. Is it standard that you can't even FAKE an apology on behalf of those you "manage". YOU AND YOUR COMPANY THEN PROCEEDED TO HANG UP ON ME 5 ADDITIONAL TIMES. Adding "speaking" as your greeting. Is this standard protocol when handling a complaint? An AI would do a better job than that. Thank you CHAD, though I do not believe anything was "internally filed". Chad offered the fluff required to keep a business like this in good standing. Maybe he can offer customer service training. It is clearly needed. But still, riddle me.. if I am calling to COMPLAIN, why am I being given a sales pitch?? I'm a federal government worker.. I do not own the base. I have NOTHING to do with those operations. read more

AM/PM Door - Not that it matters - Garage Door Services Near Me - Pacoima, California

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Worst service and terrible business agreements. We were charged for multiple visits because they made mistakes on the first visit and for work that was not done. After have back and forth, they verbally said the invoices will be fixed and they never did and are threatening collection agency. Their accounting department says to ignore the warnings. Communication with them horrible and extremely frustrating read more

Your driver today almost ran me over in Tujunga on Foothill Blvd. Extremely aggressive.

We hired AM/PM Door Inc. and while the actual work was completed well, the way they handled the service left a very negative impression. I made it clear upfront that, due to their high rates, I wanted to be notified when the technician arrived so that someone from our side could be present. They confirmed this would be done. Instead, the tech came and finished the job without any notice, and I only found out after the fact. Then I received a bill that was double the expected charge. When I asked, I learned they had added a "same day service" fee -- even though I had specifically said this was not urgent. After I pushed back, they simply renamed the charge as a "service charge," even though hourly labor was already listed on the invoice. In other words, I was billed twice for the same service. When I questioned this discrepancy, instead of resolving it fairly, they insisted they were correct and even threatened to send us to collections. As a board representative, I found the whole billing process dishonest and aggressive. While their technicians may do good work, the business practices felt scammy. For an extra $180 they chose to damage their reputation -- I won't be calling them again. ---- UPDATE- AND DECREASED from 2 stars to 1- due to a faulty reply to my review- the business continues to mislead, which is unacceptable. Had to respond so that people know that the reply is faulty: 1- I recieve da phone call letting me know that I will receive a service later that day- I asked on this call- check your recordings- to not start any work UNTIL you let us know tech arrives and we let someone of the building know to meet them- this never happened of course- clearly because they charge by the 15min window. You even admitted it in the email below. Clearly you knew job was don't in less than 30 min but wanted to charge the $439 for your visit. 2- the concerns were raised after the job was done because the concerns are regarding the surprise bill that was sent. Which wa sent after the job was done. 3- I called you guys that evening BEFORE the invoice was sent, to ask where is the technician- letting you know I asked you guys to call us when they arrive- to find our job was already done . I raised it to the last on the answering center that I asked to be called. But never imagined I will receive invoice as i received. 4- To add- they charge YOU for full materials price and clearly stating to you they keep it for their future service calls -- see attached Bottom line- if the company was not aggressive or scammy, they would probably not add a Same Day Service Charge for no reason only to remove it when I mention it and they add it on a different name. My responsibility is to let everyone know how you operate. And hopefully save others the money & experience I had. See below email to see the rates they charge- simple visit will cost you close to $500. Again I will make a note - the actual job was done very well. read more

AM/PM Door - Garage Door Services Near Me - Pacoima, California

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Received my commercial door repair from AM/PM door repair co. Couldn't be more happy with their work. I highly recommend them. Special thanks to the installer Joshua Williams for an excellent job. We will be using them on our future new doors installs and future repairs and maintenance. Great value as well. read more

Not only did this company show up at our home without an appointment based on a quote request, they tried to bill us when the technician was sent away as we did not set an appointment, did not agree to ANY time, did NOT authorize any work to be done. Since that time they have continued to harass us via NUMEROUS phone calls, texts, emails, and in my husband's review. We have emails and texts from a different employee admitting this was a mistake, however the owner has doubled down and is making up his own reality. Use at your own risk. ***And as a response to the owners response - all you need to do is read how he responds to anyone who has a negative experience and you'll find the truth there. *** read more

I called and spoke with owner- very charming. He asked me to give a good Yelp review before any one was even sent out. Um, no. Worker (actually subcontractor) showed up on time, and then my garage door split in 2 sideways. I literally helped him hold door up while he secured it. (No, I didn't charge for my labor) I was told replacement door takes 2-3 weeks and was $2,639. I was billed $180 for service call and $250 for 1 hour of labor. I did not realize I was going to be billed for the phone call. I called Melikson Garage Door the next day. Replaced door in 4 days for $1,700 flat. No extra fees. Matches perfectly, works beautifully. When I called AMPM to dispute the $180 call charge, they said they'd only take off the 10% late fee and that they were actually there 1 1/2 hours and only charged me for 1. Total $430. Wasn't going to do a yelp review, but since he asked me to.... They get 3 stars, because the guy they sent was friendly, and professional. read more

AM/PM Door - Bill - Garage Door Services Near Me - Pacoima, California

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I am leaving this review to share my experience so others can make an informed decision. I contacted this company to request an estimate for replacing a door at our office. At no point during scheduling or the visit was I clearly told that there would be a service fee or charge for the estimate. A technician came out, briefly assessed the door, took measurements, and discussed possible options. No repair or installation work was performed. The technician was not on-site for a full hour. After the visit, we received an invoice for $430, which included a service call charge and labor. This was unexpected and had never been clearly disclosed or agreed to in advance. The invoice also includes a "signature" indicating that work was completed and accepted. I want to be very clear: this is not my signature, and I did not sign any document authorizing work or charges. Additionally, the invoice states that a proposal would be provided for the recommended work. We never received any follow-up proposal. We have reached out to dispute this invoice and explained all of the above. Despite this, the company continues to pursue payment, harassing us via phone and email. To summarize: * We requested an estimate, not a paid service * No fees were clearly disclosed in advance * No work was performed * The signature on the invoice is not mine * No proposal or follow-up was ever provided Based on this experience, I would strongly encourage others to ask very direct questions about fees in writing before scheduling any visit, as expectations may not be clearly communicated. Additionally, four other companies provided me with a quote and I went with one of these other ones. NONE of those charged us for an estimate or to come out and create a quote. read more

I decided to try the company again. They did not show up in my FOUR hour window of 8 am until noon. When I called, Leo apologized and said they would show up after two pm, and he would keep me updated, which he did not. I called at three and another person promised the tech by four thirty. Guess what ? I waited all day for nothing/ they never showed read more

Update to the response given on my previous review..... This isn't true at all... look back at my communications with you! I have not used you before... not sure but that seems like a typical response you put on reviews... I actually had another garage door company and fixed what you didn't and it was way less expensive and they did a fantastic job! I would be happy to give anybody the other garage door/gate company I had finish the job!!! Way better customer service, honest, and very reasonable pricing. Update again.... Anybody that continues to debate a customer is somebody I would never do business with... I would think that your time would want to go towards improving your company rather than argue/disagree with a customer that wasn't happy with your service. As a correction... I did give you an opportunity to right the wrong... that's when you came out with that ridiculous quote... You are correct. I refused to accept your calls after that... I had already contacted a very honest and reputable garage door company that finished the work for a reasonable fee. I would be happy to share the text messages to show the communication prior to the first visit to show the work was not completed as stated the first time. read more

***EDIT TO ADD RESPONSE TO OWNERS' REPLY BELOW*** I have my text messages: At 4:30, I received a text from AM PM, Dated Wednesday, July 9th, 4:30 PM, where employee Jess says, "Please let us know if you'd like to move forward or if you have any questions." At 5:51 PM, I replied, "Is that one spring or both sides?" At 5:52, I received an auto-reply stating the office had closed. So how could I have scheduled an appointment when the office CLOSED before I could schedule a time?" Further, on July 10, 5:00 PM, approximately 6 hours after leaving a review, I received an email from an AM PM employee stating this was a mix-up. So how can you tell me I am wrong when you're own employee admits this was a mix-up? Further, your employee's email states" as we're committed to resolving the issue and making things right." yet, your response here on YELP is to double down and blame me? Also, how can you say I requested "urgent" when you're own invoice says "non-urgent" I literally have text messages, emails, and invoices that disprove your response. And yet rather than apologize and try to make this better, you want to BLAME me??? You're funny. ***2nd edit to Response Below*** Friday afternoon, July 11th, 1:44 pm I received the most delightful email from AM PM employee Jesenia Romo, who went through the recording of my initial phone call line by line and confirmed all of the facts in my review below. Thank you, Jesenia, for confirming all the facts!! I left nothing out. ---- Orignal review: SCAM!! DO NOT CALL!!! I called for a quote. They asked to send some photos. I did. A few hours later, I got a text quote. I replied to the text with a follow-up question and got an auto-response that they were closed for the day. OK. The next morning, a tech shows up (I wasn't home) to do the work, even though we had NO appointment and I NEVER agreed to move forward. The technician called me, I told him we had no appointment, and left. A while later, their office called me, and when I explained we never scheduled an appointment and never agreed to any service, the guy started to argue with me! He claimed to know all about my door (duh, I send photos) and they had me in their system (Ok, so what?). But he would never acknowledge that we never agreed on a time. When I got home, they sent me a bill for $305 for the technician to come out and be refused!! It states right on the invoice that I never ordered their service, but they demand I pay them anyway!! Under California Civil Code § 1550, a valid and enforceable contract requires mutual consent. No such consent occurred here. There was no agreement to perform services, no date set, and no work authorized. I have the text messages to prove this. Additionally, California Civil Code § 1584 states that silence or inaction does not constitute acceptance of an offer unless explicitly agreed to in writing. You had no basis to dispatch a technician to my property without consent. Under California Business & Professions Code § 17500, it is unlawful to make misleading representations in connection with a sale or service. Representing that a service was scheduled--when none was--may constitute false or misleading business practice. Finally, under California Civil Code § 1689, I reserve the right to rescind any implied agreement based on mistake, misrepresentation, or lack of mutual assent. read more

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This wording was in the signed contract: "Our technician will arrive onsite and trouble shoot door and add a smaller lock strike to provide sturdier closing and latching and if that does not work then we can add a smoke seal to provide proper closure." The technician came, said nothing could be done and he left. He didnt do anything. Really nothing. No lock strike was added as it says in the contract, and no seal was added as it says in the contract. I was still charged, had 3 calls with the company saying no work was done, and then they threatened me with having the bill go to collections if I didnt pay. But pay for what, exactly? I've never had this happen with a company before. AND, I had arranged via email for the technician to come and look at two bedroom doors inside the house. When the technician came, he was under the impression that he was fixing an outdoor gate at an industrial building. He had no idea why he was at my house nor did he bring any supplies for an indoor bedroom door but said that shouldn't be a problem for some reason even though that was the entire reason he was coming so of course there was no work that could be done as he didnt have any supplies he needed, but I still got charged for everything they put in the contract that was never done. And no one in the company cared and just threatened me with ruining my credit but sending the bill to collections if I didn't pay. I believe the legal term for this is extortion. Not a good look for a company. read more

Residential garage door repair in Glendale, CA. - Leo & Daniel very responsive to inquiry for repair estimate. - Ryder repair tech showed up as scheduled & completed the job, doing tests before leaving. - Will definitely recommend AMPMDOORInc & call them if/when needed in the future, hopefully not soon.-- Adelite read more

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I contacted AM PM Door Inc actually by mistake thinking they were another company with a similar name. I was extremely frustrated with the service and utter disrespect our family was receiving from that company (not this one). After understanding that this was an entirely different company, I had the opportunity to explain my situation. Chad, the gentleman I spoke to was very friendly and attentive to the issues I was having. He actually made suggestions how I might resolve the problem I was having with the other company and offered his company's services in an effort to help in the best way he could. I wish I had found this service before giving our business to the other guys because the level of customer service, professionalism, responsiveness and concern are all top notch and tot different than the other guys. I recommend AM PM Doors Inc. for your next project. Just make sure you're getting their name correct so you won't go through the horror I went through with the other "Local" guys. read more

I need to speak up. Please read other reviews. This company is the absolute most unprofessional and unethical to deal with, and do inferior work for the rates they charge. After they made several attempts at repairs when a tenant hit the driveway gate, Kelvin the owner told me on the phone that he wished he had "never taken the call", I was "a pain in his ass", and made a derogatory comment about the "Israeli" at Xtra Care Garage who provided a second opinion when the gate repairs AM/PM made weren't completed to satisfaction. He mocked the equipment I had installed by another company and tried to upsell more that I do not need, claiming my gate is not up to code. AM/PM even sent another random invoice for several hundred dollars out of the blue about a month later, knowing I need to collect from the tenant, so he could collect every last dollar out of the job for work they should have completed properly in the previous paid visit. Just waiting to see the lies in his reply here. UPDATE: I see your response, thank you for delivering the lies I knew would be coming! And yes, you definitely stopped saying derogatory things when you thought I might be recording the call. read more

I recently left a deposit with AM PM doors of $450.00. After waiting six weeks I called to check and see if the door had arrived. I was told it would be another two weeks. Two weeks later I called again and they said they received a door but it had the wrong fire rating and they would have to reorder it. At this point I told them to refund my deposit. They then said they would come out and do repairs on my old door to fix an area in which the laminated surface had separated. The gentleman that arrived spent about 15 minutes on the door and had me sign paper work indicating that he had performed some kind of service. After doing virtually nothing on the door they kept my $450.00 for this worthless service in which nothing was done. This company is nothing but a rip-off. Please be careful. I have learned a hard lesson. read more

AM/PM Door has been a terrific vendor. They are responsive with repairs of our gate and super helpful with new projects we are working on. Their customer service is topnotch and especially working with Chad Taylor who is our contact. He's responsive and knowledgable on their products and the industry in general. They do great work. Thank you, Karen read more

This place is amazing! I have not seen service like this in a very long while. Our dogs destroyed our garage sensor and we've tried a multitude of places to find a replacement and were unlucky. We finally tried this place and I'm so glad we did. The owner is extremely knowledgeable and spent his valuable time discussing our issue and brainstorming ideas of how to fix the damage. He even gave us a replacement part free of charge! Truly amazed by the service here! read more

They showed up on time with great technicians who are very kind and professional! They took the time to explain the issues to me then gave me options. The techs have been in the business for years and it showed, they know what they're doing! AM/PM is a standout company. read more

AM/PM came on time and re-programmed several remotes for us. Thank you for your professionalism.

Super high quality company. I am new to building upkeep and maintenance. All my calls were answered quickly, questions and follow-ups as well. Tech knew his stuff, got the right part first time. Charge as quoted - no surprises. Very happy customer... read more

AM/PM to the rescue!!! I was having a terrible experience with a new gate motor install for an apartment building. I won't go into the days long nightmare of an unexperienced installer. I was referred to Kelvin who got on the phone with me immediately to give me advice and put me on the schedule for the same day. I needed quick action to save the residents from the gate being broken and left open 24/7 for several days. The complaints of the homeless and drug addicts in and out of the building garage were every day and night! Steve showed up and not only got everything working but fixed the hack job the other guy did!!! I am so grateful to Kelvin and Steve! Thank you! You are now my go to gate, door and anything else you guys do! read more

Have 30+ year old dual garage doors. One door was not properly rolling up/down. Previous door companies have told us we needed to replace both doors after making minimal adjustment attempts. AM/PM Door & Gate responded quickly and thoroughly adjusted all points of the door to ensure it rolled up/down to its proper levels. They also lubricated the doors to make them much quieter. After the work was completed, the technician requested to take a look at the other door for no additional charge. He made two adjustments and lubricated it as well. Could not be more pleased with there work and $ compared to other companies that have worked on our garage doors. Highly recommend. read more

AM PM door (Pacoima) recently replaced my old (32 yrs old) swing gate operator/mechanism with a new Lift master kit. It has all the latest tech. Very happy with the installation by the two man crew led by Fernando. He took the extra time to thoroughly explain operation of all the features. read more

AM/PM Door - The new Lift Master swing gate operator/mechanism. - Garage Door Services Near Me - Pacoima, California

Called in for a (simple) gate problem for my cousin's house, and the rep I spoke with was able to provide technical advice to fix the gate without having to actually provide full on service read more

We're grateful for Chad and Fernando for enhancing our security while looting was taking place during the January 2025 wildfires. Chad coordinated everything, and Fernando handled the installation of a mag lock on our gate. Despite the scheduling challenges caused by the fires, they made us a priority and got the job done seamlessly. If you need any issues resolved, reach out to Chad. He seems to have the expertise to handle any complaint, so don't give up! read more

Great service technicians. Very knowledgeable and professional. BUT, make sure to get all cost up front before approving work or you might get blindsided with multiple invoices. read more

The guy could not fix my garage door, he left it like worse than it was! Door will not open! Just said he couldn't fix it! I paid him $600 and my door is the as it was, came out twice and broke again, they will not come back! It was your company no doubt I have invoice!! read more

These guys did an excellent job on our doors. We have a small shop in SCV with several aluminum frame commercial doors and one glass storefront door. They showed up on time as scheduled and got to work. When they couldn't complete the task on day one because the glass door was too heavy for one technician they sent two guys the next morning. DONE! Nice, professional and competent craftsman JOB WELL DONE. Thanks read more

AM/PM Door - Garage Door Services Near Me - Pacoima, California

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The least professional company I have ever had the displeasure to work with. I cannot believe they have been in business for as long as they have. Spend a couple grand more and use a professional company. You get what you pay for I guess. read more

This company is GREAT. This is the first time we worked with them, and the only thing I have to say is that they are wonderful. They are quick to get in contact with you when you ask for a quote or an estimate. They offer great service at very good prices. The Tech Carlos Meza was fast, and he complete his job the way I expected. I highly recommend this company. Thank you AM/PM. read more

Quick and efficient service. Great communication. Skilled service technician. Fair price.

This company tops my list as the worst company I have ever worked with. (And I just built two high end recording studios... so I've worked with a lot of people.) We were having trouble with our gate in a tight alley, where there is not enough extra space for the gate to recognize and then reverse itself after a car driving through triggers the sensors. It has hit two vehicles so far. So our friends that own a high end storage facility in Hollywood highly recommended to call AM/PM Gates. AM/PM sent out a technician to do a routine maintenance check (which included checking chain slack and open/close adjustments) and take a look at our sensor situation. (And the cost was twice as much as the last three gate companies I have used averaged. And less work performed.) Cost aside, I was looking for knowledge and quality of service, not some cheap deal. AM/PM Gates looked like they could be that company. Instead, as of this morning I have tallied FOUR NO SHOW APPOINTMENTS. Not even a pre-warning phone call. No phone call, for days, and for weeks. And I was there, waiting for them every time. To back track a little, they recommended we install an Optex Sensor to help our issue, so I agreed to the quote and they came out to install it. (Not a cheap sensor like a laser beam reflector.) They were at my building for the whole day, at which point the technician said he couldn't make it work and would need to come back the next day. That was the first no show. And after two more no show appointments and FIVE WEEKS LATER, I called the owner Kelvin of AM/PM Gates to fire them from the job, but Kelvin himself made an appointment for this morning, and said he was going to come out and make things right. Then guess what... THE OWNER WAS A NO SHOW. No call. Nothing. And a little sprinkle on top of it all, they love to put a big AM/PM sticker on your gate, with no permission to do so. Before I even walked out to greet them on the very first appointment, before they had even done work on my gate for the first time, the technician claimed a sticker on my nice new gate. No permission asked. That's considered vandalism folks. And that sticker won't come off easy... cheers. read more

Joshua Williams was thorough and precise. He had my entry door repaired very quickly with his assistant. Repaired door is a large commercial entry door with floor closer and backstop. Would definitely recommend AM/PM Door, professional and courteous. read more

Our store got vandalized & looted on the 1st night of BLM protests. The thieves broke into our store because the old weak gate gave way, pulling it out of the drywall. AM/PM came out, & gave a reasonable estimate. The order took longer than expected because the manufacturer was flooded with gate orders from stores that had been looted. But soon we had our beautiful new, black strong scissors security gate! We only had 2 minor issues, but the warranty was honored and Felipe came out immediately. He was very polite, paid attention, analyzed it & fixed it. He was able to cut the piece of metal to make the gate work smoother, without having to dismantle anything! He also lubricated the wheels for me for free. He wore a mask, and helped me move the furniture. We feel much safer now... It was worth the wait & $$. read more

AM/PM Door - New black strong security gate. - Garage Door Services Near Me - Pacoima, California

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I have worked with AM/PM for nearly 23 years since starting as a property manager in the warehouse industry. They have helped us service our roll-up doors, overhead doors, man doors, and gates for more years than I've worked at this position. They have always been very professional and competitive in their cost. Kelvin, Curtis, Mike, Jess, Fernando, and Steve are just a few names of the ownership and staff I've had the pleasure to work with over the years. I highly recommend you give them a call!! I don't think you'll be disappointed. read more

Joshua W. Did an excellent job when he came out and service our property, Fullerton Heights he was very professional very helpful. It was a great experience working with Josh. Before he left, he came he checked in and make sure everything was OK and gave me a business card. I really appreciate it. read more

This review is written on behalf of Peggy W.: Mike installed a door, frame and threshold at my condominium. He did an EXCELLENT job!!! He is a consummate professional and very neat. He is attentive and paid great attention to detail. He is the absolute best! I will most definitely use AM/PM Door again and recommend your services to everyone I know. read more

AM/PM Door - Garage Door Services Near Me - Pacoima, California

This company serviced my gate for many years. I recently called them for some upgrades. I called four times. I left four messages with their Office. They recognized me from my phone number so I know I was calling the right company. No one has ever called me back. I'm not thinking that customer service is their strong suit. Update.....yes, they did email and call. Emailed to the wrong address and called an unattended number, even though I gave my new number and verified my email address, a few times, to whomever answers the phone. read more