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    H&M

    2.0 (2 reviews)
    Closed 10:00 am - 9:00 pm

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    9 years ago

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    5 years ago

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    Windsor

    Windsor

    2.5(11 reviews)
    0.1 mi
    $$

    My experience at Sugarloaf Mills Mall on December 18, 2023 is one I'll never forget! I'm not always…read morea review writing girl but if I had a phenomenal experience somewhere, I need to let Yelp know about it! My daughter and I were last minute shopping for a dress for her 18th birthday. We were pretty certain we'd find something at Windsor because we always do but on this day nothing was really jumping out at her. An employee by the name of NAYDELI assisted us with a fitting room, found out the occasion we were celebrating and asked if she could pick out some pieces for my daughter to try on. She did not miss!! My daughter looooved one of her picks and it was the one she ended up choosing! Naydeli was like a dress fairy whizzing back and forth! She was absolutely incredible and so attentive you would've thought we were the only ones in the store but she was also in multitasking beast mode! I mean from start to finish, hands down this young lady has the retail biz in a headlock! The best Windsor customer service experience EVER!! Service so good, I almost asked for her schedule just to make sure I only come when she's there lol! Thank you, Naydeli!! (Pronounced exactly the way it's spelled, get it right!).

    If I could give this store a zero, I would. I was told that I could not use the large dressing room…read moreeven though there were no other customers in any of the other dressing rooms and no one was waiting. My daughter was there to buy a party dress; if I could've gone to any other location, I would've because we had already searched the entire day previously. I was very limited with options. I was shopping with my 14-year-old, my 10-year-old, my seven-year-old, and my three-year-old daughter. The bench in the large dressing room would've allowed me to sit there with my 14-year-old and given me and my other three children a place to sit down after spending many, many hours walking around the mall. I was sure I could not use the dressing room; consequently, I had to stand outside of the dressing room while my other three children received rude stares and negative comments from the staff. I would hate to imagine that this terrible experience was motivated by racial discrimination, but I'm not sure what else to think. This was a terrible experience and I hope I never have to experience anything like this again.

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    H&M - womenscloth - Updated May 2026

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