I usually enter at the Men's section, and even though I have not purchased anything the employees…read moreare always great. We have bought items in other areas of the store and have had great experiences. When I found a serious safety issue they fixed it right away. I will continue to shop here.

Slightly disappointed at this brick and mortar store…read more Although Macys have a very large selection, their shoe selection is very small. With prom and other large events coming up, I would think that there would be more of a sparkly shoe selection to go with a beautiful dresses that they have. I would always look forward to coming to visit my mother and going shopping at Macy's. Unfortunately, this time, I was slightly disappointed.

Shopped them over Christmas, but honestly a long overdue review of the location and brand. My…read morefamily are big fans of Coach for decades. Service is stellar at the Premium Outlets location. My son purchased a hang bag for his girlfriend. The selection was great and floor organized. The outlet prices are better than online I found this holiday season. I would make Coach your definite stop when shopping the Norfolk Premium Outlets.

I went in today was greeted when I came in and was offered help right away. After browsing, I did…read moreask for help in finding a specific bag, but they were sold out; however, a nice staff member showed me similar options and in the end I left happy with 2 bags. It was overall a positive shopping experience.

6/8/21: I got there a little before they closed, so I was in a rush to find an outfit. The staff…read morewas pretty friendly for the most part. The store was somewhat organized. They just didn't have a lot of the sizes I was looking for. I was able to find an outfit & use my Old Navy cash, so that was a plus. No complaints other than they need more selection. I didn't have time to order it and have it mailed to me. I needed it that night. I will definitely go back.

Cashier was nice…read more Order for pick up was ready and by the door but I had opted to go inside to grab a few things. Line was longggggg and slowww. They did eventually have another cashier come up so there was 3. Floor was pretty well organized.

This location has been open now for close to or approaching a year. It is not large, but a good…read moresize enough to find those staples. JCrew has always given off that clean preppy look for me since the early 2000s. The staff that I have come in contact the few times I have been in have always been extremely engaging and helpful. I can find some steals here. When you matching them with clearance price savings you really can find a good deal. For example I almost bout $4 pairs of sock that were normally $30sih. Overall the selection is nice and for those that are plus size you can find some nice products. I have scored some cute dresses for myself.

I went Kohl's to look for some earrings and jewelry. They had a good selection! I got some nice…read moresilver and gold dangly earrings. Staff is friendly. Prices were good. I came across some toy stuffies based off of book characters. I bought some for my young niece for Christmas. I'll definitely be coming back for holiday shopping. They have everything! Bathrooms are always clean, parking is ample. It's in a good location next to Sam's circle . Pretty cool store!

Kohl's runs consistent sales on merch for the whole family with the convenience of phone/online…read moreordering. This visit was an in-store pickup of such order, purchased with Kohl's cash (their tiered incentive program for dollars spent between various dates). It was the only location that had all of needed items in stock. Neckties for my sons - one black, one blue - and a long sleeve shirt for me totaled $50 but only cost me $6 after Kohl's cash and a sale coupon code. Cool thing was my Kohl's cash had actually expired the previous day BUT the fab customer service reps helped me redeem it! Received an "order pickup ready" email and text message 4 hours after placing the order. Per email, I located the red online order pickup kiosk in the men's department (there was a sign hanging from the ceiling). I showed them my ID, then they scanned the pickup barcode within the email. Employee disappeared for a few minutes, only to reappear with a bag filled with the items I ordered. Total time for online pickup: 5 minutes. Sadly, the shirt appeared small so I attempted to find a bigger size to do an exchange. It was a HOT MESS! Clothes out of place with no apparent order/organization. Some Star Wars graphic hoodies, some flannel shirts, etc. I asked the pickup employee for assistance but she just pointed to the young men's department that I had already looked through unsuccessfully. After aimlessly looking again, I asked her to call an employee over to assist me. He arrived, went to the area I looked in, but couldn't find it either. At long last, out of the corner of my eye, I spotted the long sleeve on a table, buried under a myriad of short sleeve graphic shirts. Total time for finding even swap shirt: 50 minutes. One of the ties appeared a tad different than the online pic, so I continued my in-store quest to find an exchange worthy boys neck tie. Looked around myself and struck out. After I asked an employee, he honestly replied "I don't know but I'll try to help." BEST, HONEST ANSWER!! We eventually did and the exchange at the customer service counter took no time at all with no additional money spent! All in all, a good customer forward facing company with relevant brands and enticing sales, but if you go in store, you're on your own.

I was one of their first customers when they opened seven years ago. Could have swore I had written…read morea review. Well I've been back other times, but this is for most recent experience November 2025. I'm super fan of the Polo brand. I have a closet full of branded suits, shirts, pullovers and sweaters. I still have most of my purchases from decades ago. I'm confident I would have given the outlet a 4 star opening. But I just was not feeling it this month. The Polo store at the Norfolk Premium Outlets is nice. It's loaded with merchandise. A staff perspective n did engage me. Displays are attractive. They offer all the classic designs that customers depend on. So why the 3 stars? Pricing was staggeringly much higher. I'm sure I will return, especially with Christmas quickly approaching. However in all likelihood will purchase less. 3.5 rounding down.

The sales associates at this location are always so helpful. The store set up makes it very easy to…read morefind what you're looking for. Each time I go I always have a coupon to use. Pricing is so reasonable and great compared to purchasing at a retail store.

Came in on Saturday after Thanksgiving and they had some really great sales. Everyone was so…read morefriendly and welcoming. I feel like this store is more high-end than Coach and Kate Spade and it looks like it from the products inside. The accessories are nicer and much more classic and elegant and the purses look much pricier and on trend. It's a little more expensive but worth it because the styles are better. I was looking for a very specific style of small purse for date night and found a very elegant one at an excellent price. I had excellent customer service from a few of the associates working inside and checkout was a breeze. Will absolutely be back. My mother already went back the next day to purchase a few more things.

Wow. I've shopped at this location 3 separate occasions in the last 4 months and only one has been…read morepositive. The first time I noticed the staff seemed very uptight about even touching the items inside the store. How am I suppose to decide on a purchase if I'm not allowed to touch it? The second time I was pleasant but I felt rushed in looking around. I still purchased a beautiful bag. Today's visit was disappointing to say the least. Myself and my mother were interested in a few items and love spending good money on quality purses. I spotted a small handbag in the window I was interested in and looked all over the store to see if they had one that was not on display. The only ones in that specific pattern was on the display, 3 of the same purse and pattern all in the window, and I was ready to buy one. I pick it up to look at the tag and two staff members immediately rush towards me and one tries to take it out of my hand. He said "don't touch these, we aren't allowed to move anything in the window display." I reply with "well this is the only one in the store and I'm interested in it." He says again that I cannot touch it. He turned to the wall where that style was and told me to go look for it over there, repeating to him that I've already looked over there and there are none. Another associate then comes over to escort me to the wall and when she realizes I was correct in their supply only being in the window, she tells the other associate. He states AGAIN that they cannot let people touch the display bags. How do you expect someone to purchase something if the last one in the window is off limits? It was a very disrespectful encounter overall. I love TB and own quite a few of them, but I've never been so turned off by one of their stores.

Employee on her personal phone while cleaning up the store and I felt like I had to apologize to…read moreask for her to find a price on something that didn't have a tag on it. She wasn't rude just I felt like I completely inconvenienced her. Store was quite disorganized. I did get a good deal on my item so glad I went because of that.

Quick run in n out…read more The store is pretty well labeled. As soon as I walked in, I saw the hanging sign for where I needed to go. There are plenty of options of everything. They sell men's and women's clothes, food and beverage items, and knick knacks. I would definitely stop in again if needed. Oh, and the customer service was pretty great too! Sold!