The hours posted say 9pm and they close at 8pm. I arrived at 7:58pm and they had already locked up for the night. I rushed across town to make it on time. They were rude even though I made it in store to the other entrance before closing and turned me away. read more

Reverse discrimination at its finest at Northlake H&M! Nikki the manager had a chip on her shoulder and refused to return an item WITH a receipt. She said the system was down. Passive aggressive behavior and incredibly demeaning attitude. How on earth could she be a manager? We went to the H&M at Concord Mills and they started laughing saying this location always has troubles then returned the dress immediately with no problem. There is a reason Nordstrom is more desirable to shop at! No more shopping at H&M Northlake for sure. read more

H&M = Hennes & Mauritz of Sweden. My first visit to one of these stores was in 2009 while in Prague,Checz Republic. I found myself out of socks so we popped into this store to shop. What I found was something like no other store in the US was offering at the time; that being color banded cotton blend dress socks. It may not sound like much but I'm one of those that doesn't really like hunting down the mate to my socks. Where do they go? You put them in the dryer and they disappear! It's a sock/dryer conspiracy. Ladies, if you want to put a smile on your mates face and alleviate sock paring anxiety, go here and get these socks! See photo of what I'm talking about. read more

H&M - Color band sock tops! - Men's Clothing Near Me - Charlotte, North Carolina

As big as the store is there is barely anything in the kids section with both the boys and the girls toddlers and older all crammed into one little corner. No one here ever seems to want to help you when I ask for help with something they basically just say you can find it online. So I would never suggest coming to this particular H&M I've had better experiences elsewhere read more

H&M - Men's Clothing Near Me - Charlotte, North Carolina

Yeah, I too was fairly unimpressed with this H&M location. I personally love H&M. It brings up fond memories of my days traveling in big cities in the US and going to the grand opening of the Harajuku location in my Tokyo days. Perhaps it's just because I'm limited to NC locations or maybe I'm growing up, but my opinion has changed over time. In any case, for this location, I was sorely let down. I was super hyped about H&M coming to Charlotte. So close to home in Northlake no-less! The store layout screams more "bargain outlet" than "high fashion". Shelves and racks are messy and overstuffed. Waits for the fitting rooms are painfully long. And they have no men's accessories! (Which, I donno if it's a universal change for H&M, but that's what I liked most about the place!) Nonetheless, don't make a holiday point of coming to Charlotte for this H&M. It's really not worth it. I don't even bother considering this place when I'm visiting Northlake mall. I just get my Chinese massage and go home! read more

I'm kind of with Holly R. I tried to like H&M during a trip to Raleigh a couple of years ago. I did manage to buy some Snoopy socks there, but at 37, their clothing doesn't appeal to me. However, the guys clothing seems to span multiple age groups. The store is a nice size, seeing as that they took over the old Borders bookstore. The prices are very reasonable. I didn't interact with any employees that day...I was never greeted or given any sentiment as I left the store. In all honesty, I probably wouldn't have been able to decipher an employee vs. a customer. read more

Soooo much better than the South Park location! Clearance items were doubled the price at SP.

This H&M is located on the second floor just off the food court. The selection here isn't as great as other locations. For some reason I just couldn't find a good deal! This store usually has good deals and hidden gems, not this time. Not even a sales section. Maybe next time. I like H&M for beautiful tops, dresses and accessories. This store is also good for stocking up on basic leggings, tanks and tees. Not much to add about the employees, no one offered to help me. read more

H&M - Summer Maxi Dress - Men's Clothing Near Me - Charlotte, North Carolina

Well, it's not quite what I remember from "back in the day" when I used to shop here in Virginia. I remember this place was always great for finding really cute inexpensive items. However, this trip I was not so lucky...or my taste has outgrown graphic tees, cropped shirts and leggings. Either way the selection seemed a bit picked over and cluttered. I did browse the Men's and kids section and that seemed to offer better variety (and much less clutter). I guess I'm glad to see Charlotte finally got H&M. And if I'm shopping for a guy or kid I may stop in but I just don't know if I'll be running back to this location for any of my personal shopping needs. read more

While I've enjoyed H&M in NYC in the past, this location leaves something to be desired. I didn't see many sales people On the floor to assist. 3 stars for now, didn't really see much to catch my eye to make a purchase. The location at Northlake is in a good spot since it is right outside the food court and main entrance to the mall. Hopefully the store will be stocked with nicer finds in the future read more

After visiting this new location in the Charlotte region, I can honestly say that it is like that new car smell that you hope to never go away. I was able to pick up great winter weather items. Clean and refreshing from the madness of a mall atmosphere. The line was kinda long; however, I expected it due to the recent grand opening of such a respected establishment Well worth a visit if you are in the area, their mobile app/website it amazing as well!!!! I will be back for sure for each season -Wally read more

First of all, I go there often but it's not for me. My wife was born in Finland which is the closest counrty to Sweden and H&M is like their name for everyday 'closet'. It's a decent sized shop. The men section actually has some cool stuff. They have the European style slim fits and also the comfy shirts and sweats. The colors are modern, not too colorful, and the jackets are pretty warm for the price. I don't shop there recently but I know because I used to go to another H&M before I movrd to Charlotte when I was younger. The girls section is just full of all types of clothes. Personally I think it's for twenties and early thirties only but it could work for anyone who needs aomething to go out for dinner. Last, the price is just awesome. read more

Store grand opening was today! They're located in the old Borders spot. Great selections and they have Mens and Kids sections. I'll go back to shop since it was too crowded today. read more

H&M - Men's Clothing Near Me - Charlotte, North Carolina

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I had no idea this H&M was even open, but to my surprise they were. I came in and saw a great selection compared to other locations, as well as very friendly and helpful staff. Definitely recommend this location to the rest. read more

This H&M location is basically a more mature version of Forever 21. If you are looking for basic pieces such as cheap leggings and skinny jeans this store is great. Besides that notthing else seems worth the price for the crapy quality. My biggest gripe is the customer service. They seem to hired people that have never handled a cash register much less worked with the public. Slow doesn't begin to describe the cashiers. read more

Northlake Mall - Charlotte, NC - Purchased a pair of khaki pants for my teenage son. We washed them as soon as we got home. The pants bled after the first wash. No, we did not use any bleach. We went back to the store to exchange for another pair. The manager refused to let us exchange them because they had been washed! She then turned her back on my wife and walked off! No respect and with a bad attitude! Unbelievable! We spent over $100.00 in that store that day. It will be the last time we will ever buy anything from H&M again. Poor quality and no customer service gets a zero rating!!! read more

The new H&M stores in Charlotte are nothing like the one in Atlanta, GA at Atlantic Station. I used to rack up on clothes at H&M, so much that I'd have to put stuff back to not overspend but now I hardly see anything worth buying. I think the Carolina Place location is better, although its a smaller store than Northlake. We shall see how the Southpark Mall location is compared to these two. It's usually soo packed in H&M it's best to go in there during the week when people are at work. read more

Love h&m! but the staff around the store lack in customer service. I didn't get a.... how may I help you? More like get out of my way I need to fix these clothes. Or staff passing by....eye contact but painful face impression like something smells bad. I must say The man in the fitting is awesome! read more

I like this store because they have eclectic clothing, accessories, shoes, and cosmetics. The staff is friendly and fast paced. I also like the fact that they have clothing for the whole family. read more

Finally Charlotte gets and H&M! Guys have been missing an option to buy this sort of clothing for a while here in town, so I am glad we finally got it here. Once they are around for a little bit, there will start putting items on sale a little bit more and give some even better deals than they already have. read more

The worst place on earth. Their employees doesn't know how to treat their customer. They are bullies and they make fun of people behind their back like their are jokes and they like to talk nasty about the customer on their heads eat earpiece. A lots of people shouldn't be working because they don't know how to do their job. They don't like to help and customer service is terrible terrible terrible. I will complaint to the headquarter. read more

I came to H&M early in the day and purchased some things. Then needed to come back a few hours later because I made up my mind about a jacket. The only medium was on the mannequin. No one was in the area so I was taking the medium off and I was careful then an employee came running from outside the store yelling at me. Excuse me ma'am! You can't take things off the mannequin. Then 2 other employees also came from outside the store. They were more concerned with what they would replace the jacket with if I took the medium. And they double checked that I was telling the truth I guess. So she said she can take it off the mannequin THIS time. What? I said I've never been yelled at tying to purchase something. The guy who I assume is a manage never apologized. I left the jacket and walked about and past them (still more concerned with their displays) I said I left the jacket and have never been treated that way before. Then he wanted to talk. Sorry you have that impression. I continued walking and said no, I won't be shopping here any more. I was so embarrassed to be yelled at like I was stealing their most prized jacket. Very disappointed. I get it if you want to help remove it from the mannequin but NEVER should you yell at a customer and tell the customer THIS time. read more

We walked in the store and no one was available to help and answer our questions. Fitting room was a mess and dirty. We waited 25 minutes at the line to check out. The cashier was so exhausted to talk and have a smile on his face. I hope their corporate put their act together and do something about it. This might work back in Europe, not in United States. read more

I took 2 thirteen year olds to shop at H&M. They were so excited, but that didn't last long. Not one person greeted us; not one clerk asked if we needed help. When we checked out (on the men's side), the clerk acted like we had disturbed him and was not a bit friendly or kind. Even one of the 13 year old girls said "their customer service stinks!" I personally will not be back in that store. What happened to decent customer service?!? read more

H&M is really a hit or miss for me. Their clothes goes from casual to formal to whatever is in style for the youngsters. I really like their style of choices for men because I went with my brother and he found some really great items. The only bad thing I have to say about this place is that I was standing at the fitting room entrance where the women's intimate items are and 2 of the workers stared right at me while I was standing there, I thought I was waiting because all the fitting rooms were full but then I stood there for a good 6-7 minutes until a store manger came in the fitting room section and noticed me and informed me the entrance to the fitting room is through the men's side and I had to walk around. Walking around isn't what I'm complaining about, what irritated me was that the 2 workers working the fitting room clearly saw me with clothing items in hand, waiting and let me stand their looking stupid. Maybe it's because they're all new workers but come on now, it's common sense. read more