Birthday dress secured! I splurged a little but it was worth it. A sparkly white sequin dress for $49.99 plus a great pair of tights. Staff was super nice and helpful, and the store itself was clean, bright, and inviting. Perfect place to find a statement piece for a special occasion. read more

Just stopping in to inform. This location is closed temporarily until June. I work nearby and drop in from time to time on my lunch. Looks like they are making some changes, so stay tuned! read more

I was trying on a sweater and some sweat pants in H&M and their dressing room doors are like just curtains and I overheard them wondering to each other if anyone was in the one I was in (even though they directed me to it like 4 minutes earlier I was super quick in there) and so I anticipated a little like tap on the curtain asking if anyone was in there but then one of the guys I'm assuming slammed his hand or kicked the curtain super hard so like the whole thing went inside the little room and I think they saw me literally in my underwear and then they all started laughing like it was funny (all the employees) and I was literally about to have a meltdown but I managed to at least check out with the sweater and I told the cashier and she said she was going to tell management but I'm like so shaken why would they laugh at that I literally like yelped too it was not funny it was so rude and mean not to mention unprofessional!!! read more

Wonderful experience! Ms. C deserves her flowers. I was having an issue with pricing, applying my coupon code, and picking up in store. Transparently, many of the other employees weren't interested in helping but she swooped in and made it make sense. I'm very grateful. This experience alone will keep me coming back. Thanks Ms. C! read more

Tried to do a gift return. Line was 20 people long. Only 3 clerks at checkout. After waiting 20 min clerk was not pleasant friendly or helpful. Even though I had receipt store policy says no store credit. I didn't have cc used for purchase since it was a gift. Only option offered was to exchange for different items which would have meant time - which i didn't have- shopping- and getting back into line to check out which was now snaked around the store 30+ people long. I will not be returning to the store other than to exchange these items at another time nor will I recommend this store to people. Very antiquated return policy, not in step with the market very disappointing and a waste of my time. In addition, I'm always disappointed when customer service - a smile, a friendly face - hello how are you- is so easy and that was not done at all. read more

I will admit, I am mostly an online shopper when it comes to H&M and do most of my returns here. But every single time I have visited I have experienced great customer service, so I couldn't go without giving a good review! The easiest way to get to this store is through the mall entrance facing Costco. This is a two level H&M with the ladies selection on the second floor (so take the escalator as soon as you walk in that entrance). This store does a great job of keeping the floor clean and rotating new styles on the display. I was just watching one of my fave IG influencers who was rocking one of their cute dresses on display and I was tempted to try it on! They are on top of their new arrival game and I can appreciate that. Inexpensive "work" clothes have always been easy to find here. It's been a long time since I've had to wear professional attire to work but this was my jam back in the day. Now I typically find cute dresses and singular pieces to throw into the mix. Dresses are typically around $40-50 and tops can range from $10 to $40. They have blazers, jackets, basics, shoes and tons of accessories. read more

Literally had the best experience due to the gentleman who checked my friend and I out. He was very informative, friendly and helpful with setting up our loyalty points and his personality and generosity is unmatched. He was patient with my friend as she tried to figure out her log in with out us feeling rushed. I should have gotten his name but I do know he wore camo. Great staff is definitely a reflection of the company!!!!! I also got a few good button ups for my son which seem to be good quality for not a bad price!!! read more

NEATEST H&M I have ever been to in my life! I lived in NY for 2 years and the one thing I always noticed about H&M is that clothes are everywhere, the store is usually horribly laid out and crowded and people are just cut-throat when it comes to shopping at H&M. Even at the Atlantic Station H&M I felt like I was always running into either a person or a rack of clothing - there was no place to breathe! NOT the case here. This H&M is roomy, spacious, well laid out, CLEAN, organized...I mean, I was seriously in shock the first 10 minutes I was in the store because I didn't believe this was a H&M! The only unfortunate thing that happened to me is that I bought a necklace here the other day and it broke the first day I wore it (literally, 10 seconds after I put it on). I'm going to try to see if I can get an exchange but if not I would be sorely disappointed! Also to note, some of the stuff they currently have in stock is stuff that is already on sale in NY. However, I guess that happens in all stores where NY is the flagship store location and you really can't complain because at least we have H&M here (and thanks to Cumberland Mall, you have one that is a much better alternative to the Atlantic Station one). read more

I just want to say I completely love this store! Lamar is one of the best H&M workers I've ever came in contact with. He's not only helpful, but he's a stylist as well. I had a event that I had to attend and I was looking for something for my spouse. Lamar completely found the exact look I needed. He needs a promotion because the job was well done. read more

This location is always on point. Even when they have sales galore the staff here are working hard to keep everything neat and tidy. I've been to this specific location several times and each time I have had positive encounters with staff and great customer service. H&M clothing is well priced, and personally I love their stock of work professional clothing and jackets for young adults like myself. I always recommend H&M! read more

I'm a H&M hipster since I thought H&M was cool before it became popular in the States. I like H&M. I'm skinny, and I can't wear these fatty, American clothes. It makes me look like I have a tent on. H&M sells slimmer, European cut clothing, which fit my body type more, and costs next to nothing. I like the Cumberland Mall's H&M the best so far in Atlanta. They built it big. They have two stories full of great selections. Of course, I don't care about women's crap here. I only care about the men's section. And they have a huge men's section with plenty of selections. The store looks clean and well organized. I think they have the staff constantly reorganizing clothes as soon as the people mess it up. My only complaint is that the checkout feels slow. They don't have enough cashiers for the volume of shoppers they get. So it feels like I'm waiting in line at Disneyland. read more

Store was neat, which isn't typical of H&Ms I've frequented in NY and Chicago. BUT, if you're a Banana Republic or Limited gal, you'll feel like you're taking Easy Jet or Ryan Air instead of Air France, or even Delta. Clothing quality is low, but prices are cheap. After looking through and trying on what seemed like half the women's selection, I chose a shirt and skirt. The worst part is the fitting room - staff was spaced out, they will NOT start a fitting room for you like BR, so that you come, try 7 items ONLY, go get more things, get another fitting room, repeat, repeat. Annoying. Also, I asked for help in getting another size, and the guy was clueless about helping. Again, if you're spoiled at BR or Zara, this is annoying. read more

I wasn't expecting to find such great deals at this very location, but I'm glad I gave it a shot and found about 10-12 items for about $150!! Yay H&M!!! If you can, go during the week nights and not on the weekends. Shopping on the weekend is SUFFOCATING. read more

I love the prices but some of the quality of the clothes are questionable, therefore the prices. I have purchases pieces that has become a favorite staple in my closet so I am definitely not knocking the company. Though mostly disorganized and crammed, I don't mind coming in on a weekday but with the weekends, I try to avoid the place only because it is a nightmare with having only 2 cashiers to tend to a long and disorganized line. So I would recommend coming during the weekdays to avoid the rush of fashionable fashionistas. read more

The employees try to stay on top of this store and keep it clean but I blame the shoppers. I watched this young man go theough the boys section refolding, rehanging, and reshelfing just for this hood rat and her 2 thottlers to come along and mess it up in a matter of seconds! I used to work retail so i felt his fustrastion smh I also blame the shoppers for the ridiculously long lines. You knew how much this stuff cost when you were picking it up, why dispute, challenge, and ask for unwarranted discounts holding up the line when we all know you are full of sh*t?! good store, decent customer service, selections could be better but I blame the customers. They probably have what I'm looking for its just placed in the wrong location. Like a children's 5-6 short is probably in the women's section with the rompers smh why?! Because some customer was too lazy to put it back smh read more

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Visited 3/10/18 Shopping on a Saturday! The store was fully stocked with many options available. There was a wave of Customers at once, and the clearance section was also well stocked.I tried on a few pieces for my upcoming vacation, the fitting room needed help! There were clothes everywhere, but me being the best Customer I put all my items back on the rack myself. There was nothing spectacular found or purchased but I would still return back to this location to shop. read more

The store is pretty big with great prices but if you shop all over like we do, customer service trumps all. The staff here was not friendly and made us feel like they didn't want our us their. They were restocking and had crap all over. (This was just upstairs, we didn't make it downstairs after this) We enjoy going to the other locations. read more

I prefer this one to Atlantic Station because it doesnt have the shady characters and the people that work there are nice. They dont have nice things(WHY CAN'T WE HAVE NICE THINGS?!!) i.e., trendier stuff like the one at Atlantic Station but I'm content with shopping there. read more

Compared to the Atlantic Station location, this one is a blessing. It's not as crowded and more neat, however they try to cram everything to the front of the store. My complaint is that the layout is all wrong. They put a table smack dab in the middle of the walkway...when I'm trying to walk to the back of the store, I'm stopped each time I'm entering the next segment of the store by a table or customers trying to funnel out the narrow path in the checkout section. Also, the checkout section shouldn't be segmented to look like there are separate lines to each register...only to have the worker say "There's only one line ma'am." read more

Great product! But the employees behind the cash registers take forever. It never fails..no matter the time of day.

I normally don't go into Cumberland Mall, but I stopped by the other day on a whim and somehow found myself wandering into H&M. Let me preface this review by saying that I had never shopped at H&M before because the stores always seemed sooooo disorganized. Maybe it was the overwhelming need to add a few new things to my spring/summer wardrobe, but I think that I kinda fell in love with this H&M. The store was well organized, and there were several sales associates on the floor and in the dressing rooms ready to provide assistance. Checkout was a breeze and I was happy that I was able to buy a few things without breaking the budget. I will definitely be returning to this H&M. read more

Lots of cool stuff, but WAY understaffed...I shouldn't have to wait 20 minutes at a cash register to buy a pair of shorts. Three registers, one cashier. BAD! read more

This H&M location is one of the better ones in Atlanta. There is a lot of merchandise to choose from in this two-level store. The price point for clothing in this store varies as things can get on the higher end. I like the way that everything is organized. When items are simplified and easier to find, it makes the shopping experience that much better. However, this is always room for improvement. My only wish is that the men's section would offer more variety. The H&M location at Atlantic Station has a better offering of men's clothing. But hey, it is what it is. Now that part that I really drag is those god awful long checkout lines. OMG!!! What is up with this? This is reminds me of the long lines you see at one of the shops right at the front entrance of Six Flags Park!!! If you don't come at a time when it is less crowded, then yes, expect a long wait. Your best bet is to come here during the middle of the week. Overall, this is a pretty decent H&M. I don't drive up to Cumberland too much since there aren't too many department stores at this mall. But if you need to go to a H&M store, this one is is OK. read more

Review of the store in PERIMETER MALL I visited this store for the first time a few weeks ago after learning they have a kids' section. The store was a mess with clothes and shoes piled on tables and the floor. I didn't really see this as a big deal since the items were so inexpensive. My daughter wanted a pair of shoes and after fishing through the mound on the floor we finally found the right size and purchased them only to discover once we got home that one of the straps was missing. I returned the following Saturday to request an exchange and was told after a brief inspection that the shoes looked like they had been worn so no exchange could be made. I asked to speak with the clerk's manager who also did a very brief inspection and said the same thing. He pointed to some scuffing inside the shoe as evidence. I saw what he meant but this was obviously from multiple kids trying the shoes on in the store. I had not even noticed it at the time of purchase. There was no evidence of use on the outside of the shoe which was a pure white cotton. Plus, these shoes were not wearable without the ankle straps which is why I needed to exchange. I asked to speak with the next level of management who was 'on lunch' at the time I was still in the store. I was still at the mall when she called me so I asked if I should return to the store with the shoes. She told me there was no need for me to return because she would need time to 'research' the matter and see if the strap could be located. She asked for some information from my receipt. She stated she would contact me in a few days. She never followed up. The first manager also told me I could call the customer service number on the receipt if I wanted anything else done. After almost 20 minutes of being on hold I spoke to someone who listened very attentively only to apologetically state that if a store manager felt the shoes were 'used' then nothing else could be done other than me mailing the shoes at my expense to their main headquarters so they could be examined in order to determine if the missing strap could be replaced. The shoes were fifteen dollars. While this is not a huge expense it is still a rip off for shoes that cannot be worn at all. It is also obvious that the outside of the shoe had no evidence of wear which I think is what makes me angry about the whole incident. The store is an absolute mess yet an incompetent or lazy manager has the audacity to tell me that scuffing on the inside of a toddler sized shoe that was purchased only one week prior is the reason he is under no obligation to find the strap or provide exchange. I would not recommend this particular store in Perimeter Mall. Not sure if management is like this at other locations. read more