Set up 14 day trial period at no cost. Was told I have to Dec 20 to cancel without any penalties and nothing would be taken from account. Cancelled my membership within the 14 days and they still took payment out of my account. Then they told me I should have cancelled few days before if I wanted no payment to go through. Do not recommend. Supposedly sent my refund request to head office. Will find out Monday if I'll get my money back. Don't recommend. **did get my money back but still a pain when quit within the time frame** read more

GYMVMT - TransCanada - Cancelled and was told no money would be taken out because I cancelled within my 14 days but they still took payment. - Gyms Near Me - Calgary, Alberta

Most of the bad reviews are not even for this company. They are for a different gym called Spa Lady that used to be in this same building. The new gym, GYMVMT is one of the best I've ever worked out at. They don't nickel and dime you by charging extra on top of your membership for all the things you would want to use. Athletic training / turf zone, included, infra-red sauna, scientifically proven to be better than the stone ones, included, classes included, sessions with a trainer included, body composition tests included, most or all of these things are extra at most gyms. I love that every Wednesday they have a maintenance crew that comes through and fixes all the machines or anything else that needs it so things are always working. I've been to gyms where equipment was broken down and not able to be used for months. This place is also extremely clean. Never seen any place with as many people in and out as this one gym or otherwise that is this clean all the time. The staff are the best part. Everyone is so helpful and friendly it makes it easy to keep coming back. If you want a good gym that gives you the best value for your money I've ever seen, this is the one for you. Also ladies, there is a full ladies gym, not one of those tiny ladies areas some gyms have a full sized club attached. I can't go in as a guy, but have heard all about it from some ladies that are members and it sounds like it's just as good as the co-Ed part I get to use there. Definitely recommend. read more

Very shady business processes with fraudulent billing. Avoid at all costs. Too bad I have to give them one star.

Newly renovated, spacious, with a huge women's only section (downstairs and mezzanine and two classrooms) and infrared sauna. I love this gym, it's got a very inclusive and diverse clientele, the staff are so helpful and friendly. They also have child care available. It's clean, and the equipment is impeccably maintained. Even when it's busy, you can usually get on your desired equipment in a few minutes. read more

This gym is the worst! I'm stuck with them for a year but every month there is another thing that shows how ridiculously unorganized they are. When I joined I was promised a free fitness consultation, I asked once a week for 8 weeks and no one ever got back to me! I had to go to the other location in order to get it done. This past month they had a fitness challenge where you had to go to the gym 9 times in three weeks. The trainer I had gave me until March 5th, but this gym won't honour it because the challenge ended in February and no one ever told me that. Biggest pet peve ever: some their trainers train people without correcting their clients form. If you're going to be a trainer, you should correct your clients form to prevent injury. I'd also be cautious of their fine print, the withdrawal form you sign says they can change the rates at any time without notifying you to save them time. This gym is the worst and I wish I knew all of this before signing up. Finally, they have the worst hours. What kind of gym is only open from 10-3 on the weekends?? I really wish I did my research before signing up. Oh, but the front desk girls are nice. That's a bonus. read more

Honestly the worst customer service I have ever received. The Receptionist I experienced 3 times was the same, couldn't look up from facebook to greet customers, never answered questions or cared about anything. Sales consultant was obnoxious and could care less to listen... after all it was about her you know ;) Cancelling within my 14 days.. this should be another customer focused stressless process HAHAHAHA Facility is clean and nice though ;) read more

I just joined Spa Lady and have only gone for my orientation so far. I can already see some issues - I just dropped by to work out at 6:06;pm on a Saturday only to find out they close at 6:00 pm on Saturday and Sunday AND don't open until 8:00 am those days. Not great for me as I get up early and would come at 5:30 or 6:00 a.m. on weekends. By 8:00 a.m., I want to be showered, dressed and planning my day. Another issue is that their class descriptions aren't on their website - there is a paper handout for that. And there are two ways to access the group class schedule - the one at the top which is the first one you encounter shows three days at a time and isn't formatted for printing. The print friendly one is accessed by scrolling to the bottom and accessing the group class schedule. Also, they should have an app. read more

Have been attending the yoga classes with Naoko and the master mobility with Sharon and find them both wonderful. Kudos to both. Both classes have been a benefit to me. Have been a member for about twenty years. I find most of the staff very friendly and helpful. My only disappointment is when classes that I enjoy and are beneficial to me at my age are cancelled by Spa Lady management. Barb R read more

I signed up for a one year term. my membership expired in January 2014, and I thought that would be it. In February Spa Lady took 50.00 and change out of my chequing account. The original price was 25.00 month. Apparently, even once your membership is expired, you get charged monthly until you cancel, in writing to their outsourced accounting company. (I do not know how they got my banking info, as I paid the full year upfront when I signed up, The club itself was mediocre at best, the Spa Lady employees were pleasant to deal with, but not the company that looks after their accounts. (You cannot question or find out any account info through Spa Lady gyms or their offices.) Read the small print on the back of the form. - lesson learned read more

I like this gym. I am mid forties and out of shape. All ages and sizes go to this gym. I signed up for group personal training and have found that often the personal trainers give an encouraging smile if you catch their eye. The ladies in the groups have all been great to work out with and are all levels of fitness. The trainer that I have been working with has been fantastic. The locker room is kept clean and I have seen the GM herself going and checking garbage, toilets and stocking supplies. I haven't used the showers yet. The pricing is a bit cheaper here than the other mainstream gym in town. The cancellation fee is expensive. Make sure you understand the policies before signing. I would recommend this gym. I enjoy coming here. read more

This is a horrible place to work out. Not only is the gym small, cramped and very old, the facilities are disgusting and not kept up to standards. Worse than their facilities are their business practices. I moved to the NW of Calgary, where there are NO SpaLady gyms, yet they refuse to cancel my membership even though I am prepared to pay a cancellation fee ($150). They expect me to drive 30 minutes to the NE location on 52nd street. No thank you. I've also requested several times they confirm that they will NOT renew my membership without my consent yet they refuse to acknowledge my request. They are vultures and will never let go of you until you give up. Don't give this gym your money or your time. Check out World Health. read more

Hello my account # 831005682 and my daughters is 831005672. I sign up for spa lady JAN 2014, tow weeks after we had a car vehicle accident and we had to go to physiotherapy and rehabilitation we were not able to go to SPA-LADY.. We only been there once the day that we sign up for it.. I call several times to cancel my membership and costumer service told me if you cancel you must pay a cancellation fee or you can wait until you complete your 1 year contract and I will ensure that we stop taking payments by January 2015.. the person said send me a fax letter and I will make sure no payment are taken form your account after January 2015. Now is February 2015 and you are still taking payment form my account. I contacted your costumer service line and two rude ladies said that they can't help me and that is no supervisor or manager that can call me back. Amy - CSR said she is a senior team member said that she doesn't see notes from December only from August on my file and that I need to resend another letter and wait 30 day to cancel my membership. """"I AM VERY UPSET AND DISAPPOINTED ABOUT SPA LADY SERVICES AND COSTUMER SERVICE LINE, YOU MUST STOP PAYMENT RIGHT AWAY AND WILL NOT AGREE TO WAIT ANOTHER 30 DAYS. ALSO REGARDING ALL THE YEAR I PAID FOR MY MEMBERSHIP I NEED THE TIME TO BE GRANTED BACK TO ME AND MY DAUGHTER AS WE NEVER USE YOUR SERVICES DUE TO THE CAR ACCIDENT.. YOU SHOULD BE MORE OPEN TO MAKING EXCEPTIONS FOR PEOPLE REGARDING THEIR MEMBERSHIP WHEN THEIR LIFE CIRCUMSTANCE CHANGES AS WE HAVE NO CONTROL OVER ACCIDENTS. I will never refer anyone to your services and I will make sure I post my story to the public to read it .. Violet Rivera 403 255-7737 SmileDental Office Manager read more

Love this facility. Staff is great, training and membership fees are reasonable. Mix of clientele makes it comfortable for everyone. (And I am NOT a gym person!) read more

The price of the membership is better than most. They treat you well when you come in to take a tour or get a membership. Once they get your money good luck you are invisible. That is unless you sign up for the very over priced personal trainers, most are not experienced. Lots of equipment not usable maintenance is non existent. You can bet at least two to three toilets not working. Not a huge bathroom so this is unacceptable. Try and talk to the staff all you get is I'm sorry and an eye roll when they think you are out of site, total crap. The only reason I am still a member is the price, close to home and I do not need the help as I am familiar with the equipment from previous gyms. They buy a lot of useless equipment and get rid of the popular pieces, makes no sense. Very, bad attitudes, never belonged to a gym before this that does not go the extra mile to know your name or at least smile and say hello, to busy gossiping or playing on their phones. Hello you still are providing a service why not bring out your customer service skills. Everyone I know that is a member or has tried out this gym agrees or has quit already. read more

I love this Gym! Everyone is very friendly, knowledgeable and my personal trainer rocks:) I know exactly what I signed up for and am very happy with it. read more

NO NO NO don't do it. DON'T GET INTO A CONTRACT -- with SpaLady or World Health (same company, same tactics). SpaLady is JUST LIKE BIG CELL PHONE COMPANIES... (no wait, cell phone companies with their big contracts at least will negotiate payments, but SpaLady can't give their loyal customers that service. Every other company on the planet pretty much. Except SpaLady). I signed up because the south location was very close to work and staff were nice. Then unexpectedly our project was tanked & I was laid off. I live in NW Calgary, the one quadrant that has no SpaLady and no plans in the works for one either. I cyclecommute and take transit more than drive out of our "green commitment" to do our part, and because my partner is often out of town for work, with the car. The closest location, for me, any way I slice it, is 1.5hrs each way to reach a location via transit. Therefore I can usually only go on weekends. But wait, SpaLady has such short hours ; I've checked -- shorter than ANY OTHER gym in Calgary. As you single moms know, taking kids all over town & work and and and... Being far away from your gym is the killer. I end up paying to drop in to another gym closer to me. So despite other gyms like GoodLife expanding all the time, SpaLady thinks it's OK to operate with only : 3 locations only in a city over 1million + shortest open hours of any gym + completely inflexible cancellation terms (or I need to move 30 km away from the nearest location). PLUS...they advertise "oh we have affliations with other gyms like World Health". False advertising! This means nothing -- I cannot even for a fee transfer into a World Health membership, even though it's owned by the same company. How does this make any sense, for World Health or SpaLady? They should be working together and working out something so that they keep customers instead of alienate them! Wow. Marketing 101. I recently had an arm injury that makes it so very difficult to do any class or workout properly... yes I can modify but it is easier to do this on my own at home; makes it hard to get in to gym also. Whereas -- again -- cell companies actually let you "vacation suspend" or suspend for a period of time (due to your personal circumstances), not SpaLady. They will extend your contract. But they will keep charging you every single month. And you must send a doctor's note in. If it does not have the exact phrasing they are looking for, then it is rejected. The point is, you are still being charged for not being able to use the gym at all. For a medical reason. True compassion. The last kicker is that I am moving to Vancouver -- where SpaLady has ZERO gyms. Well, one gym in Burnaby, I was told. When I asked for Vancouver information, I was given a list of gyms across the province -- i.e. some on Vancouver Island. How does this help me when I will be living in Vancouver?? Again -- a selling point they use -- oh yes, wherever you move in Canada you can transfer your membership! Not. They just forget to mention in Vancouver (such a huge fitness-crazed city ;-) they have only one location (????). How is this possible? So then -- even if I prove I live 30km away from Burnaby, and SpaLady does not extend the service of providing gyms in Vancouver -- even though I provide this, I will still be charged the $150 cancellation fee. RUN PEOPLE RUN far and fast... to any other gym! Better yet just find one that lets you pay month by month. Or join outdoor boot camps ;-) SPA LADY IS NOT WORTH IT. read more

A Warning! Spa Lady is a company of con artists and scammers. They will keep charging your account after your "membership" has expired. If I could give it less than one star I would. I am furious right now and absolutely disgusted with my experience today!!!! I have been charged for over half a year past my contract end date and on top of that you have to fill out a "30 day written notice" so they charge for another month. SICK, sick, sick!!!!!! read more

I have been a member of Spa lady for a little over a year, The staff for this gym has being totally unproffesional the way they speak and treat their clients is totally unaceptable. I am so disappointed with the managers. The only thing awesome about this gym are the class instructors because of them I still go there but I would never recomment anyone to sign up at Trans Canada Spa Lady Gym!!!!! read more

They made a mistake on my biweekly payments charged me double the amount. It took forever to resolve it. I went there to tell them they made a mistake and told me to call their main office which I did, was put on hold for more than 30 min. and told me to return back to the gym because she can't do the changes. I went back to the gym and the manager told me they can't do anything, only the main office can do the changes and suggested I should email them instead! R u kidding me!!!!! I was so mad! I told her to resolve this issue and email the person in charge herself! Poor communication! They made the mistake and they can't even to the work to change it!! they finally made the changes after a month. No sorry or even an email just to tell me how will they resolve this issue! All they care about it to get your money!! Cancellation is another issue! just don't bother signing up in this gym! What a bad experience!!!! read more

This has the be the best scam out there, they locked me in for two years of contract and when I finally was able to cancel and followed their instructions of sending an email and thinking it was done they never cancelled it!! I have been charged since Feb of this year for a fucking membership that I clearly didn't want and already cancelled as instructed which is THEFT!!! I asked them to refund me the money they have been stealing at this point since I cancelled this already and they refused. Today they said I should have called back to check that it was done even though last year they just said send an email and we will cancel it for you. I never thought I would have to keep my inbox cluttered with old spa lady shit so I deleted my email correspondence last year after a few months and because the billing stopped but that was because I was on a 6 month free period apparently, you should keep everything forever though since they will ROB you blind. Since Feb they have stolen nearly $200 from me and would have kept on if I didn't just notice on my statement. I dealt with a man named Sean who said he was the highest chain in the head office and that no one else could deal with my concerns since he was the boss, terrible company to just steal from people and then tell them it's their fault for believing the representative who said they email would cancel the memebership, how stupid of me to believe them about their own policy right? And his words ringing back that policy now dictated that I couldn't get a refund and have to just cancel AGAIN and what? hope for the best? and that they actually cancel it this time and stop STEALING money from me? Unbelievable, do not set up a membership with these thieves if you value your money. read more

This gym has ok classes, lots of machines and is very clean. Not an absolutely stellar gym, but it gets the job done. I had a horrible experience with trying to cancel, however, due to the fact that one of the managers didn't pay attention. Since I am a no contract user, I had to pay $100 up front as a sign up fee, and decided that it was better for me to go to a different gym where the no contract fee was $50 instead. I texted the manager indicating that I wanted to cancel, and she went ahead and told me that she cancelled it for me. Fast forward to my bill where they charged me the $100, and I go in asking why they did that if the manager had already cancelled for me. She read a text wrong and thought that I had cancelled, and because of her mistake I had to pay $100 for a gym I really had no intention going to. You are the MANAGER. A little attention to detail would be nice, but now I'm out $100 for a mistake I didn't even make. read more