I highly recommend Balance Fitness. I just purchased a beautiful new treadmill. They have a large…read moreselection of excellent products, and the owner Jim is extremely helpful and accommodating. I don't think there is anywhere else in this area where I could have just walked in, found exactly the machine I needed, and had it delivered within a few days. I am very happy with my experience with Balance Fitness, and I will use them again for my home gym needs. By the way, I was lucky enough to get there for their Memorial Day sale. Prices and service can't be beat.

Highly recommend this equipment store! Mike went above and beyond to help us find the right…read moreelliptical machine for us and get a good discount on it.

A few months ago I purchased my second elliptical trainer from The Treadmill Outlet in Redwood…read moreCity. I stopped in at our local 360 Fitness Superstore but they did not carry the product I wanted. Fortunately the Treadmill Outlet did. I could not be happier with my purchase. Everyone from the owner, Sonny Puri, to Rob in Sales and Lalo in delivery/setup/repair could not be easier to work with. I highly recommend The Treadmill Outlet!

This is exclusively regarding ordering online. They don't offer any white glove services, and my…read moreitem was left out in the rain despite the fact I was home. They have you pay for a "service" called Route which has out of date information, and despite being home their delivery crew did nothing to let me know it was here. I would have rather bought from someone else who uses delivery services who aren't afraid of people than save a bit of money and use this drop it off and run away like I have lupus.

Bike rides well after its tune-up, BUT the giant "99.99 tune up" billboard is misleading -- that…read moreprice is for labor only. They charge an additional $44.99 for parts. Read your service ticket carefully (both "parts" and "labor" columns) to avoid unwanted surprises at pickup. Pricing does not feel transparent.

I had an amazing experience with this business. I purchased a Trek Fetch+ 4 and Troy and team made…read morethe experience seamless. This is a niche bike, and the official Trek stores refused to sell me the product because of its large size. Was not a problem for the team here. Would highly recommend.

Went here for a month while on travel. The gym was very clean! The staff was super helpful and I…read morehighly recommend to anyone in the area!

First off I wish I would have taken some pictures of the place as it looks nothing like most of the…read morepictures posted. It's a large warehouse, full of equipment. Quite overwhelming actually. Could use some tiding up but with the quantity of equipment they have, it's acceptable. We purchased an Octane lateral XL8000. The price was acceptable to what I found for used-unknown-age like item. Great service overall. Delivered to our home and moved it inside.

Quick and efficient service. Easy in and out. (always a plus in the Bay Area)…read more The grandson wanted a new basketball. Off to Big 5. We were directed to the product as we entered the store. Good selection. Also easily found wiffle balls, another grandson "need."

Beyond horrific experience. Will stop shopping at Big 5. Bought a Coleman queen air mattress and…read morepump at another Big 5 and the pump came in its own box. Both new and never used. The mattress probably came with pinhole so didn't hold air in. Used up a credit so didn't keep the receipt. Always keep the receipts from this store. Andreas, a manager when I called to explain the situation said he could give me a $30 gift card. But when I got there, I waited about 45 minutes and he didn't give me a refund. He gave me a receipt at my request since I didn't want to go to that store again, saying I left both there for customer service to resolve the next day...figured he could mail me a gift card as promised. The Big 5 store where I bought it understood the situation and apologized for the way I was treated because the actual manager, Matt, hung up on me 4 times and each call was the same: he didn't listen to me and told me to call their customer service and then hung up on me. When I was told by Coleman to take a photo of the items so that they could give me the proper customer service...nobody at the store would take a photo of my items for me. But Matt didn't stay on the phone long enough to hear it. I'm now thinking that's because they tossed the items long before my month deadline expired. Coleman took care of me anyway. April 22 I brought the items to this store and Jessica in customer service told me that I had a month to resolve the issue, not necessarily pick it up as non profits have pick up schedules. Several days before the month ended, I found very appropriately, an abuse shelter who would pick up both items once they had a team member to make the 45 minute trip to do so. I notified the store and customer service before the deadline of the plan that a non profit would be picking them up so they had no right to toss my items. I let the store know on Friday 5/29 that someone was on the way from San Jose (within a week of the deadline within which the plan had to be communicated, as Jessica abruptly mandated) and gave the store the heads up. Andreas couldn't find it and after so many lies and being hung up on so many times, and Jessica not listening and talking over me when I tried to correct her with accurate info, I figured that when he said he would look for it and let me know...that I would never hear. So today, my last call with Jessica, the manager of Big 5 customer service, she defended their action to toss my items since there was a pinhole leak (which they knew from the beginning as I told them so and it was sold that way; I think it was a prior return) and reneged on her prior comment that I had to let them know within the month...not picked up within the month. So I got the expected answer from her when I asked her to send a new queen air mattress and pump to this shelter and here's their address. She verbally attacked me. Now off to call the shelter...and let them know the unconscionable ending. Before I end this you should know that I called at least 5 other Big 5 CA stores for the regional/district manager's name and contact information and none would share it...so abusive managers can get away with their behaviors and their bosses never find out. So regional managers Paul Stockdale (No. CA) and Frank Golden (So. CA), make your contact info known if customers ask so that you can get the best store managers and staff who aren't afraid of accountability, truth and good customer service.

I bought a home gym, the Life Fitness G7, from Sonny's business. The experience could not have been…read moreany better. Communication was first rate. Sonny called me immediately to go over the order and schedule delivery, which was only one week later. The white glove delivery service was top notch. The two gentlemen who came to install the gym were very efficient and a real pleasure to deal with. I am very pleased with the equipment. If I ever buy any other equipment in the future then I am going to get it from Sonny. I cannot recommend him highly enough.

Sonny delivers exceptional customer service and technical expertise, exceeding expectations. He…read moreoutlines the pros and cons of home gym equipment before purchase. My recent Matrix E50 elliptical purchase went very smoothly, and Treadmill Outline will be my first choice for future home gym equipment.

My experience buying a Cascade Air Bike with Dylon's assistance at Top Fitness was exceptional. He…read morewas with a customer but immediately called me back and then assembled a new competing air bike I was considering so I could compare the two. I came into the store to try both of them (he set them up side by side for easy comparison) and then shared a number of extremely helpful detailed insights based on past experience with the Cascade bike and also his assembly of both bikes. He definitely picked up considerations I would not have noticed in my comparison. Finally, he ordered the Cascade bike and it arrived a few weeks later exactly as promised. Separate from my purchase, it is clearly a great store with an abundance of quality equipment.

I purchased a treadmill and a stepper here. Great store, great brands, great customer service,…read morenice big, clean space - top notch in every way. I want to especially call out Dylon (Store Manager I believe) who not only helped me pick my machines and was very helpful with that ... but he also made a trip out to my house to help with a machine that wasn't perfectly setup by the delivery guys. He went above and beyond to make a house call that I don't even think would fall into his 'official duties' to make sure my machine was good to go. Can't recommend this store, and Dylon, highly enough!

I was incredibly impressed by the selection at 360 Fitness. They had everything it seemed. From…read moresaunas (yes saunas) to a great selection of ellipticals to weight machines to free weights to everything in between. Person working there was very knowledgeable and helpful. If nothing else you can compare everything to get a sense of what you might prefer.

Was looking for some exercise equipments. I was just browsing around and i was approached by the…read moregentleman named Bobby. He was very knowledgeable about all the equipments. I end up buying one item. But the level of his knowledge was excellent. I highly recommend Bobby to anyone who needs the a person that can get them the right equipments.

My boss sends me to Goetz several times a month and I can tell you that Justin knows exactly what…read morehe's doing. Customer service is top notch, he's always incredibly prepared to help with anything. If you need your car stuffed with buckets for a softball tournament he's your guy! The kids love coming here and I've literally never had a bad experience. Highly recommend for your sporting goods!

As a baseball family, we absolutely love this store! The staff are incredibly friendly and…read morepatient--my son spent quite a bit of time carefully picking out the perfect bat grip, and they were great the whole time. It's definitely our go-to local spot to gear up before summer league. Whether you're a seasoned player or just getting started, Goetz Bros has everything you need.

From the 1st phone call, we were treated with honesty and kindness. Jerrold had the unit setup up…read morefor us to demo, and had pricing that was competitive. His store is loaded with the best in home and professional gym equipment. We were out the door with our new Teeter LT-7 in no time. Never encountered a fitness store with so much high quality gym related equipment! Highly recommended! Thank you Jerrold!

We are here again at All American Fitness looking for a Recumbent Bicycle prescribed by the doctor…read more Wonderful News! We can rent one to try out at home, have it delivered for a fee, and apply the rental fee to the bicycle if we decide to buy it! A perfect solution offered by Jerrod the owner and fitness expert. This is an excellent value for our money and opportunity to determine if this bicycle will work for us. We highly recommend All American Fitness, its products and service.