Pushy and rude staff, shady practices with insurance coverage, long manufacturing time, ballooned…read moreprices, and potentially counterfeit brand-name coatings... Stay away

-Courteous welcome upon arrival; -Appointment was ontime;…read more-Very through eye exam; -Doctor was very professional and explained all details of the exam to me; -Fitted for new glasses and contacts with my updated prescription; -Updated glasses and contacts sent to my house within a few days; -Highly recommend this establishment.

Dr. Julia Giyaur is intelligent, patient and highly knowledgeable. The surgery was quick and…read morepainless. She answered all my questions; she addressed my concerns beforehand. During the procedure, her assistant gave me stress balls to squeeze. Moreover, she rubbed my arm while the doctor operated. The next day, I received a call from the assistant asking if I am ok. Furthermore, she reminded me to take the medication the doctor prescribed. I am looking forward to seeing the doctor for a follow up.

So these people tried to rip me off. So I have a condition called keratoconus. Its an eye condition…read moreand required an operation to halt the disease. Which require hard contacts called scleral lenses. My original contacts broke, so I needed new ones since I can't see without them. I contacted my insurance to see who was in network. They gave me a list and this place was on it. So I go and they seem very nice then they tell me the contacts will cost 2k and then every year I'll need a new pair at 1k for new ones. I was shocked and they said my insurance won't cover it. So it's either pay or be legally blind. So I pay them and I later contacted my insurance to see what they cover. Turns out they cover it all 100%. I contact them thinking it must have been an error and they can put the order in and also get my money back. The receptionist then tell me it's not covered. I tell her that she's mistaken that my insurance said it was then she says "well it's cosmetic" I tell her that's not true I had an operation for it and everything so it can't possibly be cosmetic. She got nervous because I called her bluff and tells me the office manger will call me in two days. Three days later I call back and the receptionist tells me that it's office policy to NOT charge insurance for those lenses. I was shocked. They are in network, they take my insurance l, and they will charge my insurance for standard contacts or glasses fine but for the expensive stuff they won't. So they get to pick and chose what to charge insurance. Which makes it seem like they will chose to charge insurance Baer on profit. I told her that is unacceptable and will file a complaint with my insurance (which I did) suddenly the office manager magically appears in the office. She tells me I have two options I can either cancel the order OR they can charge my insurance and if they cover 100% then I get my full 2k back and if it's 50% I get the difference you know like HOW INSURANCE WORKS. I tell her I want them to put in the order. She then says it could take up to 8 weeks for me to get reimbursed after the contacts. We then have the following conversation Me: so 8 weeks? Her: yes Me: okay put the order in, I'll mark in my calendar that in 8 weeks I should have the 2k back or else we'll have to have a conversation Her You dont have to threaten me Me: I'm sorry what did you say Her:you don't have to threaten me, I know what I'm doing Me: well you've lied to me twice so far so I don't trust you Her: I got this Me:okay put the order in Her:it could take 2 weeks for the contacts Me: ok 5 days later I get a call from my insurance asking me if I got back my 2k because they said that I cancelled my order and requested a refund. I never did that. I filed another complaint for insurance fraud. I call to speak to the office manager and she's not in and it's unknown when she will be in. Then i get a call from their Manhattan office who tell my insurance covers the contacts and asked me when I would like to come in. So even with that they still don't know what they are doing. So please PLEASE DO NOT GO HERE. They will lie and try to rip you off. Call your insurance and educate yourself. Spread the word because we need to stop this fraud

Unfortunately in my opinion I felt as if this office quality and care wasn't up to par with…read moreproviding service- specific to front desk. I also attempted to follow instructions on their website to book an appointment about a week ago and was never followed up with (despite having also called). When I called to ask if I could get my recent exam records transferred to a new location, they stated that they don't do any record transfers over email and only allow folks to come in person to pick up. That doesn't provide a lot of accessibility especially to those who may be unable to travel in to pick up this information, travel far, and in times when most information could be easily shared digitally this was disappointing. When I asked if I could be told the type of appointment and when so I could share with my new location the employee proceeded to say they can't disclose private information over the phone not knowing if I am really who they say I am. I was asked to verify my identity at the beginning of the call with my name and birthday and yet was met with conflicting information? Very confusing and again protocols that feels outdated for servicing folks of different needs and digitally. I don't recommend visiting this office. Please do your research.

My family has been going to this location for over 20 years. I personally work with hundreds of…read morecustomers and the customer service I receive here is what my job calls world class. To have energy that they have in nyc is uncommon. I was greeted instantly during entry and did not feel stressed out at any point of them working with me making sure I was in good hands. Everyone in all aspects of their positions are doing a wonderful job and I'm not speaking from just my experience but viewing other customer interactions as well. They build proper rapport with people and keeps us coming back. Happy to do business with them and will always recommend others to this location. ( I realized I left a review at the old address so I'm posting here now )

Excellent customer service and quality of eye care! Get your prescription checked and fitted for…read moreframes all in the same day. Tons of choices and options. They obviously take insurance of all kinds. If you're a guy you'll walk out of here looking sharp, if you're a woman you'll walk out elegant and sexy. Oh and they have air conditioning and parking! Hell yes!

I wanted to give them a zero but this site wouldn't let me do it. I agree with one of the comments…read moreabout catering to other races excluding blacks. I had a disagreement with Dr. Galinsky back in August 2015. It was pertaining to her staff changing patient's appointment without their knowledge or approval. It turn out to be an argument with that doctor about it, and her husband involved himself into it like he wanted to fight me. I guess because the wife is the breadwinner, that makes him irrelevant in his eyes. She need to teach her husband how to be professional at all times. She will continue to lose her patients to other facilities, if she continues this practice.

I'm a patient of Panariello & Cooper Eye Institute. Brooklyn & NY since 1974…read more. Excellent Doctors. 5-+ I'm a Loyal repeater.

I had my eye exam completed by Dr. Tiffany Tsoi at Cooper Panariello Eye Institute yesterday. My…read moreexperience was exceptional. Dr. Tiffany Tsoi was very thorough with the exam and she was very patience and took her time to explain everything to me in a easy to understanding way. It was one of my east experience with a physician. I highly recommend Dr. Tiffany Tsoi at Cooper Panariello Eye Institute.

I don't understand why my son for 2 years did not get a refractory test. I was not asked or given…read morethe choice. All this time I thought my son's prescription was correct until I took him to get a replacement eye glasses and the optometrist tested his eyes and surprisingly he was diagnosed with astigmatism. How is this possible? He just saw Dr. Li at KLM/EyeMd in March and we were never told this before. This is really unacceptable and unprofessional. We will not be coming back to you!!!!

The care at EyeMd is outstanding. The doctors are not only skilled but compassionate and caring. I…read morehad surgery on one eye a year ago and just recently had cataract surgery with Dr. Geller on both eyes. My usual doctor is Dr. Mogil. I couldn't be happier with the treatment I have received.

They can't even get scheduling done right...wasted my afternoon booking me for an appointment with…read morean ophthalmologist that's not even at the location. Do t waste your time.

I'm a bit surprised by the negative reviews for Brooklyn Eye Center, as my experience was nothing…read moreshort of stellar. I had an appointment with Dr. Feig, and the entire experience was very pleasant. The location is spacious and clean; the waiting room is very large, so that there were no issues with social distancing. The people at the front desk were courteous and professional, and all COVID-related safety measures were being enforced: Everybody was wearing a mask, there were plexiglass screens on top of the front desk, and they were checking temperature. Since this was my first visit here, I had to fill the usual forms, but the wait time was overall very short, just a few minutes. I was then taken to one of the examination rooms where two technicians took basic measurements; both technicians were courteous and professional, and took time to explain exactly what they were measuring and why. I was then taken to another examination room, where I was seen first by Dr. Sally Chetrit, and then Dr. Robert Feig joined us a few minutes later. I liked how both doctors were friendly and professional, and took time to explain what happened, different options as far as treatment, lenses, pros and cons, etc... They answered all the questions I had very thoroughly, and at no point I felt that I was being rushed. Overall I was impressed. Everybody from the doctors, to the technicians, to the front desk personnel were very professional, very pleasant, and very thorough. My only complaint: Why did I not come to Brooklyn Eye Center sooner?!

Purchased frames online through their online store - Love4Deals. They shipped me the WRONG FRAMES…read moreand have IGNORED numerous messages in an attempt to get them to correct their ERROR. TERRIBLE Customer Service. Caveat Emptor folks... as, based on my experience so far, these people are crooks and don't care whether they send you the correct frames or not.

I've been coming to Royal Optix for a few years for exams and glasses. I've purchased glasses and…read moresunglasses in addition to updating my prescription in a few pairs. Staff is always friendly and patient and willing to help with follow-ups to make sure my glasses fit well, even months after my exam. If lots of options for fashionable frames is your game, this neighborhood business is the place.