I spent a good amount of time searching for a reputable tire company in the Syracuse area and due…read moreto the fact that I had used another Dunn Tire in the now closed Baldswinsville area I looked for another and found the one in Mattydale. I was very pleased with the prices and especially with the customer service. The staff was very helpful and kept me appraised of what was going on the what needed to be done on my car. I ended up with 2 new tires, a rear alignment and a new battery (mine was 5 years old.) I highly recommend this shop.

I recently purchased a new set of snow tires from Dunn Tire in Mattydale for my wife's car. The…read morenext day one of the front tires went flat and was off the rim. I called them back and they really came through for us. My wife's safety is incredibly important to me, especially with our child in the car and another baby on the way. I was relieved when they were able to get us in within an hour and had a new tire installed quickly. Dante provided outstanding customer service throughout the whole process. It's reassuring to know that when something goes wrong, they stand behind their products and take care of their customers right away. Highly recommend this location for their quality service and quick response time!

I did a lot of business with them I sold parts to them and Jill and Larry were AWESOME to work with…read moreand they were a loyal customer. I've known Larry for many years he's a great guy. I have also been to there shop and they treated me very well. It's a well organized business and it's very neat. I would totally recommend them 100% Great people and great business. Bob P. Wolcott,NY

I always go here because I've never felt scammed. They do not speak condescendingly when explaining…read morewhat needs to be done.

This location is amazing and convenient. The gentleman was very professional and courteous and gave…read moreus a very honest assessment. Made sure we had all our tires balanced with the right amount of air. The service absolutely outstanding. Our expectations were well exceeded. Thanks!

Let me save you the trouble: DON'T GO HERE. I tried to get an inspection FIVE separate times and…read morethere was a new issue, piece of crucial information, or excuse each time. When I finally got the service done, it smelled like someone had been smoking in my car. It took me a total of two weeks of effort with this location to get the service done. Save your time and your money.

I want to rate John's Auto a 10 but the site doesn't allow me to. My first experience with John's…read moreAuto was 2 years ago. They did my inspection for my registration. Their customer service is top notch along with their mechanics. I found out that my cabin air filter was absurdly dirty. Supposedly my dealer had changed that on a service call. I needed a new muffler and they replaced that. When I needed new tires, I knew who to contact. Once again, they were super friendly and scheduled me at my convenience. They gave me an excellent price for my four new tires. On top of that, my first rotation was free. I went today to have the rotation done. When I arrived for my appointment, they took my car immediately to do the job. When you need service on your vehicle, call John's Auto. You will immediately hear the friendliness and customer service the minute they answer the phone. Your vehicle will be taken care of like they own it and the price will be beyond belief.

Myself, my brother, my best friend Al, all use John's Auto Care center. We are all very happy with…read morethe courteous service and prices at John's. We all highly recommend them for your auto care.

best tire shop in ny. angels helping humans! folks are the best around. so helpful and fast as…read moreroad runner. mi mi zip bang!

I went into the Syracuse location today. My tires were in pretty bad shape and they wouldn't pass…read moreinspection. They were for a Jeep Cherokee. They said they had one set of Goodyear all season tires. that would be a great fit for them. I should've checked the tread on them, but I needed to get back to get the inspection done. They were barely any better than my current ones. I drive back to tell the owner of this. She refused to give me any money back and had absolutely no accountability. This place is shady. Do not do business here for another $300 I could have purchased four new tires at a garage. These guys are scammers!! The owner also has a small store upstairs where she says all of her designer bags and clothing are real, which is an absolute lie. Shady ! Do not do any business with them.

FREE AIR We noticed…read moreone of our tires had very low pressure because it had gotten very cold outside. We at first went to the Mirabito gas station that was down the street, but their pump was broken. We drove here and we were told that the air was FREE! We were also given nozzle caps for the missing ones on our tires. Amazing service A+

I had two new tires purchased and installed at my usual dealership service center, and a week…read morelater, my two brand new tires began leaking air rapidly (like, dropping from 40 PSI to 22 PSI in ten minutes on the highway - not great!). I had to stop in at this Mavis to get the problem checked out, and Brandon was so great - listened to my entire story, was super chill and calm, and competently and swiftly diagnosed the problem as faulty valve stems that ought to have been replaced with the tires. He explained the physics of what happened, and showed me how to figure out if the same thing happens again (soapy water on the valve stem and push it to the side to see if it bubbles up!) if I ever need any car or tire service in Syracuse again, I will absolutely be heading back to this location!

You're not going to believe this. Over the course of five years, two body shops, two Honda dealers…read moreand an independent service center looked at our 2015 Honda Pilot because it had a clunking sound in the front end. None of the above were successful. Allan and his team didn't give up until they found the source of the problem and repaired it. After five years, the noise has finally been eliminated! Kudos, Allan!

Need better Mechanic's. Bought a Acura RDX 9 months ago for $14000. They tried to repair driver…read moreside mirror, still not right. 2 months in transmission problem. They fixed it and said it's a plug that's easy to replace. Now it's parked because another transmission code showed up. They beat me out of $14000. What can I do?

They know what they are doing Prices are fair…read moreClean comfortable waiting room Tire prices competitive

I brought a 2022 Polestar 2 Performance, a rare one in Syracuse to this Big4, so happy with how…read morethey took care of the tire replacement. It was a day-and-night difference from another shop I struggled with that week. In the other shop, I was told that the tire would be ready in next day (not available), then 3 day later (not available again) and a week later. In contrast, Big4 got the matching tire next day. .. really saved my week for this rather exotic car. I saw how they meticulous took care of the car. I asked them to use the exact torque (103 lbs-ft) for the wheel bolts, and I saw they hand fastened each bolt with a torque wrench! Then they put the exact air pressure (42 PSI, I didn't tell them but they got it from the door sticker). This 42 PSI pressure is very important for the safe operation of Polestar 2. Overall, they did everything timely (waiting time was very short), yet handled everything very professionally. Some other notes: ---Customer reception area was spacious, clean and welcoming. That space didn't have any "tire smell" that is commonly found in most tire shops. Actually the door had a sign, "don't bring a tire inside" so I could tell they try to make this space as nice as possible. There were two nice old water paintings decorating the wall, and many photos and the big wooden American flag and Big4 sign. I liked how they decorated the reception. ---I saw a firetruck being serviced at another slot. I didn't know a firetruck could be placed in a private shop like this, and that scene was kind of assuring that even a firetrucks being sent here for service. I am so happy to find this shop, and can recommend it to anyone.

Just had my tires switched over- snow to regular. First time customer. Was struck by the…read moreprofessionalism of the young man on duty. Excellent customer service despite being the only person on at the time. Handled everything with patience and efficiency.

Lou is the best mechanic in town. We've been going to him for over 20 years. He's honest,…read morereliable and talented.

The value was what it was i love it I bought a 2026 fat Boy the two tone Back and green it's Hot I…read moretold the sales guy Avery what I wanted and he went above and Beyond and got the bike I wanted without trying to push anything else on me he got me the Bike just on me giving him my word who does that anymore thanks Avery and performance HD for a very awesome experience

It was a lot. I waited for several hours while other customers came and went. A young woman who…read morearrived well after I did, did not care how long her car took to be serviced, was promptly served. Two stars is actually too generous.