Domingo Villanueva was the calm in the "remodel storm" that we needed. He talked us through the selection process and we appreciated his deep knowledge and professionalism. read more

Domingo @ Guy Plumbing is grace personified. We had an issue with a part that we purchased and Domingo worked through the issue quickly and professionally with no delay to our project. A professional all the way. Guy Plumbing is an institution In the Bay Area and Domingo is very skilled at working with anxious customers like us! read more

I had an issue with my Hansgrohe Kitchen faucet. I spoke to Domingo and sent him some photos. He called me back and we were able to troubleshoot my problem and it got resolved. Domingo is a pleasure to work with if you have plumbling isdues. read more

We had an issue where the shower would not turn to cold. (or hot but, I turned up the heater and that solved that problem lol) We contacted one plumber who asked for pictures of the faucet. After showing him, he ghosted me.) So we contacted another plumber who, over the phone, said they would come out, diagnose and fix on the same visit.) The guy showed up (super nice) but never even opened the faucet to investigate. He told me what he thought the problem was which is exactly what I told them I thought the problem was over the phone) and said he would have to schedule another visit to fix it after some research. We got a bill later in the day for $250 for his "diagnosis." Instead, we called Guy plumbing because we had heard that they were really good. We showed Troy a picture. He said he was surprisingly unfamiliar with the exact faucet (it was super old) but he was not in intimidated at all. We scheduled an appointment for the following Monday. Dave came out, on time and, was no nonsense. He knew exactly what to do and had the proper tools and parts on hand. The shower was fixed and working great within an hour. Im led to believe that most plumbers are kinda winging it. They know their way around and can figure some stuff out. But Guy Plumbing clearly has serious experience and know WTF they are doing. I won't call any other plumbing service ever again. Guy is the real deal. read more

Had my second experience with Guy Plumbing and team today--as perfect as my first experience, 6 months ago. I lucked out and got same day service for a water heater needing to be replaced. The job was done quickly, by a pair of very competent and professional people. Kudos again to Guy Plumbing and much appreciation and gratitude from my household! You folks rock! read more

Generally we use wizard plumbing. Never had a bad experience until recently. We had a leaking faucet. I called, and asked for the earliest availability and someone was sent out the next day. When I called, I said our faucet hose is broken and needs to be replaced. I knew the brand of our faucet, and the problem. So that's the backstory. They send someone out, he comes out and says it's going to be $350 to diagnose the issue( again, I knew the issue) but if that's their rate I'm not going to fight it. He proceeded to tell me that my faucet is dated and parts are unavailable. Also that our shut off knobs don't shut all the way and need to be replaced. I said I don't think that an issue as we've never had a leak prior and maybe the water he heard running was the dishwasher that was going. He called a few plumbing stores, said we couldn't get a replacement hose as they don't exist. I do have text message proof- and that we needed to buy a new faucet. Okay cool. I agreed. He said the turn around time was 3 weeks with the possibility to be sooner. He said he'd send a photo of the new faucet so I could approve before purchasing. Mind you our sink is leaking. So 3 weeks isn't a quick solution. Now it's about 5pm, assume he's off for the day, and decide to chat with the manufacturer of the faucet. Right away, I send him a photo- and he says that hose is xyz, it's available and here's a discount code. HONESTLY not even 3 minutes into a chat and the hose is available. Then he proceeds to tell me, guy plumbing has it in stock, and I should call them. I call guy plumbing- they have the part, they schedule an appointment for early the next morning. They show up and within 15 minutes the leaking hose has been replaced. Nothing is leaking, the shut off valves work fine- and ultimately in less time and money to FIX THE PROBLEM than the diagnostic charge from Wizard. Dan from guy plumbing is undoubtedly amazing, knows what he is doing and honestly was so nice to work with. He was quick, efficient and fixed the problem in minutes. I will forever use GUY plumbing with an additional needs moving forward. read more

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I had a problem with a single hand shower handle by kohler. My mom had got bids from 3 different plumbers from $750-$975. I came down to my moms home and took it apart myself. It was a simple washer that needed replace and only "Guy Plumbing " stock Kohler parts. So I decided to take a drive to the establishment and was politely greeted by Domingo at the counter. I go on to tell him about my situation and show him photos. He went into the warehouse to look for the part and came back with a guy name Danny. Danny, took a look at the parts and photo and instantly knew, what was needed. Danny, took about 8 to 10 minutes to find the part and even explained to me on assembling it. I am very " greatful" for the excellent customer service and patience showed towards me. 5 STARS ! read more

Love Guy Plumbing. I worked with them a whole bunch years ago, but during the pandemic they turned down their hours and I was having a hard time getting an appointment - so I wound up working with Other Plumbers From The Internet. Recently I needed a new water heater and I called Guy plumbing - and working with these people is a pleasure and a relief. Yes, you get put on hold when you call, but that's because when they pick up the phone someone experienced and knowledgeable is going to answer. She took the time to walk me through reading the stickers on my water heater, walked me through prices and options (heat pump water heater? gas water heater? what size will I need? she didn't try to upsell me at all), and then sent someone out - within the hour! - to double check whether a new water heater would fit in the space. The person who showed up was courteous and knowledgeable and he worked with me to schedule the new water heater install. I knew I was going to be busy today and he offered to install it even when I'm not home - just leave the garage door unlocked. He instructed me to flush the hot water from a bathtub for a few minutes upon getting home - to get rid of any air in the pipes - but I'd be good to go. These gentlemen are old school, and because I've worked with them before I felt entirely comfortable doing this. I came home to a functioning water heater and a clean and tidy workspace. These people are so old-school, they don't even bill you when they show up - they send you a bill in the mail. What a delightful experience. Great communication, prompt service, no upselling, no pressure. As a single female of color, I really appreciate working with contractors who treat me with respect and communicate clearly. read more

I got great service from Domingo Villanueva when I went into their Menlo Park store yesterday. I wasn't trying to buy anything expensive (just needed a replacement washer) and instead of telling me he couldn't help me he went to the trouble of going into their storeroom to find that washer. Really appreciate his extra service ! read more

Called in January 27th 12:40 pm to ask about a specific part that i was looking for. Guy over the phone was very rude, said he wasn't able to help due to him helping customers in store. Wasn't giving the option to hold on the line. Thought I was also a customer as well. Then he proceeded to just hang up. Used to love going here but never again am I giving business to them read more

They are very knowledgeable and helpful. Not only they have hard to find parts , they know how to use them and give you detailed instructions. They are also very customer friendly - I needed to return a part but came a few minutes after the store closed. They saw me by the door, opened the store, and processed the return! read more

Grohe recommended me to call up Guy Plumbing to change out my shower thermostatic valve. Once i received the parts from Grohe, I called Guy to schedule my appt so they can send someone over. Very easy to set up appt. On the day of service, Dan showed up and worked on the job to swap out the parts. Everything worked out perfectly. Thanks Guy and technican Dan to help me. Highly recommended and will ask them to change out my 75 Gal Water Heater soon, thanks read more

Glen did a great job replacing my Bradford white water heater in the basement. Very pleasant to deal with and explained things very clearly. Carl Palo Alto read more

Don't always believe what you see on Yelp. I received quotes from 2 different plumbers for fixing a faucet with low water pressure. They both had 600+ reviews and perfect 5 stars. Both of them said that I needed to replace the 2 angle valves and the $800 kitchen faucet that's only 5 years old because the rubbers from the blown out gasket ruined it. I noticed that neither of the 2 plumbers had photos of fixtures from KWC or Hansgrohe so I went to Guy plumbing to get their take. Guy plumbing had a very quizzical look when I mentioned the diagnosis and said that they could probably fix it. Low and behold, they came out the next day, replaced the 2 angle valves and fixed the KWC faucet in 1.5 hours. The pressure's back and they also tightened the faucet, hot water dispenser, and soap dispenser-all of which were pretty loose. They have all the tools and parts are are extremely efficient. They also guide you through what they are fixing and show you what's wrong and why certain parts fail. Such an amazing service. read more

Top notch, highly recommend. High quality work, excellent customer service, fair pricing, on time, and efficient, thoughtful work with great communication. He even took a moment to chill with my dog, who is an excellent judge of character :) Had some shower valves replaced which also stopped a slow water leak. Look these "guys" up if you have plumbing needs on the peninsula. read more

Super helpful and resourceful sales staff. Place is small but packed with models and they can look up anything else on the catalog

Had the parts for older high end toilet fixture. Perfect parts! Heading back soon. My go to place

In case you are considering using Guy Plumbing think twice. I have lived in Menlo Park for over 30 years and have never been treated so poorly by a company as I was this last week. After spending a large sum of money on fixtures and plumbing supplies we hit a glitch with one part that did not work. Long story short, despite being given two parts found to be defective Guy insisted it was my contractors fault and went on to bill me twice for the same part, as well as labor costs. I showed Guy a video of the broken part not working still they blamed my highly competent contractor. I called Guy to discuss the bill. The owner, identified as Troy, proceeded to berate me and once again blamed my contractor. Rather than accept responsibility they pointed the finger at the other guy (no pun intended). Incomparably worse than that was the way I was yelled at and treated on the phone. I NEVER would have expected this treatment from any company. I choose to buy local to support our community and expect the extra service we look forward to receiving. Sadly, I found the exact opposite from Guy Plumbing. Regardless of whether my contractor made a mistake - which the evidence showed was NOT the case - it was simply unacceptable to treat customers in this fashion. I will NEVER do business again with Guy Plumbing and do not recommend this store for its service or supplies to anyone. Amazon has the same parts and is much easier to work with. No unhinged owner. read more

I bought ToTo toilet from this shop and they helped us installed it. our experience with this shop is following: The shop manager Dominiq and their staff gives very warm welcome and thorough introduction of their products earned my total trust And they arrange service people ASAP The plumber they send Dan did excellent job on our Toto toilet installation, he is not only very very professional also his altitude is so polite so patient and trustworthy. His charge is very very reasonable. He is the best plumber we ever had and I definitely will recommend him to anyone who need excellent service. Dan also has a helper Glen who helped clean our sinks, he is also excellent who worked very efficiently and earn our trust. Overall, we will have Guy plumbing do our future plumbing and heating work and they definitely deserve to get 5 star Honor. Thank you read more

After a long hot summer the seasons finally changed and I cleaned out the furnace filter and tested to make sure it worked. Then it did not even start the blower when I commanded it from my new thermostat. Not good. I called Guy Plumbing who had serviced my furnace from the previous owner and Allen Guy who replaced the ancient mechanical timer thermostat with a new easy programmable digital one told me he had enough spare parts to keep my furnace working for a few more years (saving me from replacement). I called and made an appointment for Allen to come back out and see what was not working. Of course when he showed up it did kick back ON! Allen did verify the thermostat was working but had me replace the batteries and had the furnace go through a few start up and shut down cycles. Now I am ready for winter and I was happy to know I did not have to replace the furnace! Thanks to Allen Guy of Guy Heating and Plumbing! read more

This review is for my parents. They are 87 and 95 years old so it is hard for them to change. Parents trust Guys plumbing because they have a record of my parents for the past 25 years. They know the house and the history of issues of the house. As long are my parents are at ease I will call this shop. read more

Now had two separate calls with Guy and exceptionally happy. Both times Ron has done a complete job. Not just fixing the reported problems but making sure other connections are tight or replaced , seals are replaced, etc. Very happy with Guy Plumbing and will definitely call on again when needed. read more

Guy Plumbing & Heating - Plumbing Near Me - Menlo Park, California

I can't recommend them highly enough! Glen was courteous and friendly and not only fixed our toilet but did trouble shooting to figure out where the water had come from. Extremely professional. I won't hesitate to use them again! read more

These folks were very rude to my elderly mother over the phone. All we needed was her kitchen faucet replaced, and she was informed that A) they don't really do small jobs like that, and B) if they do, she'd have to buy the faucet directly from them. My parents have used Guy Plumbing for over 30 years, but no more. We'll be taking our business elsewhere from now on. read more

Love Guy Plumbing. They have been my designated plumber for the last 30 years. Everyone I have dealt with there is professional and knowledgeable. If there's a job that is out of their scope, they are honest about it and will refer me to someone who can. Great people at Guy. They are the ones that make the different. read more

Needed help locating a toilet.. don't come here if you don't know exact what you want and don't expect them to help u figure out what you need .. Amazon is a better bet they offer stuff I was told doesn't exist .. read more

Nice shop with plenty of kitchen and bathroom fixtures. Greg was great help finding me a suitable kitchen faucet. I highly recommend you go there for fixtures. (I am sure their other services are just as good). read more

I was looking for a replacement spray head for my Hansgrohe faucet. After much online and phone back and forth, Hansgrohe support told me the part I needed for my out of warranty faucet didn't exist. I called Guy Plumbing and spoke to Casey, who confirmed instantly that the part I was looking for did indeed exist, and invited me in to compare my part to what they had on their floor models. Not only did they have the part, it was a significant upgrade from the all-plastic version that was originally on my faucet. In a few minutes, he had placed the order for me and set it up to ship to my home. Thanks for the outstanding customer service! read more

Great work. A little pricey but worth the extra expense. Work done right the first time.

I recently replaced all of my toilets to Toto washlets, and asked them to replace a shower head and faucets at bath tubs. The job done by Guy Plumbing was amazing. They responded very quickly and all of the jobs were done so accurately. Everyone at Guy Plumbing was well mannered and so kind as a person too. Especially I'd like to give a special thanks to DAN who took care of my toilets and showers and faucets. He was the specialist!!!! Even though we asked him something which sounded very hard, he researched by himself and made our every wish come true. Very honest and kindhearted too. I already recommended Guy Plumbing to at least ten of my friends! Great! read more

Our family and friends only use Guy Plumbing for our needs. Sure enough, I called today and needed them. Sure enough, Ron came over and fixed our issue. We DEFINITELY get what we pay for-great people and great service. Thanks, Guy Plumbing. You're the best. read more

Guy plumbing installed an automatic gas shut-off valve for us. Since we live in earthquake country this will hopefully be a great safety feature. They were quick, professional, and courteous! read more

They answer the phone. The lady that answers the phone is extremely knowledgeable and patient. They showed up on time. They got the job done quickly. The price was reasonable. I like them! read more

Simply the best!!!!!! In all respects. We've been faithful fans since we moved into our house 50 years ago. Can you say that about any other service? read more

Sc*w these guys. Called a couple of times about getting some leaks fixed. They couldn't be bothered to call me back.

After months of dealing with plumbing issues in two showers and a toilet, it was a wonderful surprise to deal with Dan Cisneros of Guy Plumbing. Polite, intelligent, knowledgeable: He quickly diagnosed all our problems and fixed them all in a little over an hour and a half. What a wonderful "can-do" attitude, with the ability to effectively and efficiently complete the tasks. Would gladly recommend this professional business to everyone. More businesses need to run as well as this Guy Plumbing does. read more

I've always wanted to hire Guy Plumbing & Heating because friends and acquaintances have recommended them. Recently, our toilet tank was not filling up quickly. I was able to schedule an appointment for the following week. The service was amazing (from the scheduling to the job itself). I even shared pictures of the toilet and tank beforehand to ensure the service person would come with the proper parts. Troy finished the job in 30mins (would have taken even less time but I was so curious and asked him a lot of questions). He replaced one rubber ring and the replaced another small part to the troubled toilet. Along the way, he explained what he was doing. Then without prompting, Troy offered to replace the ring and small part on the toilet in our second bath. He left me the packages so I know which part numbers fit my toilet since he saw that I was keen to learn (and potentially fix the issue myself the next time it happens). An honest, professional business through and through. Would definitely hire Guy Plumbing & Heating again! Thank you! read more

Two thumps up!!! I called 8 AM to fix water heater and Glen came in 9:30 and spent just one hour to change controller and pilot system as well. Glen found out problem right away and called office to bring new controller to change and Dan came in 10 minutes. What a great people to work with!! Glen also checked all the connectors and valves to make sure there is no leaking. I strongly recommend to call Guy Plumbing & Heating for any of your needs!!! Once again, THANK YOU!! read more

Have purchased 2 sinks over the years from Guys. Always happy with the products. In December we purchased 2 toilets and had them install as well. The man who installed them was very nice and we loved the new toilets. A couple of months ago one toilet was causing problems so I called Guys and they quickly came over and found it had a defective part. The plumber replaced the part with no charge for the visit. Again they were all very nice and said to be sure and call if anything else goes wrong. What a great place! read more

Fantastic and speedy service when we needed it. Saved us hundreds of dollars. Requested service in the morning, and within 30 minutes had a plumber with the right part at our house masked and ready to go. Turned out our disposal had a screw lodged in it that we couldn't find. Just paid for a service call which was very reasonable. read more