First visit was fine, didn't have to wait too long and everyone seemed friendly and helpful. Dr said to make son's surgery appt for Fri afternoon at 4 pm so he'd have the weekend to recover before going back to college classes.
Well, the Thurs before, they called and left a message on the house phone (not the number we gave them to contact us on) saying to call cuz it was urgent - could've said we need to reschedule but didn't. I was not home and didn't get the message til the office was closed (after 5) and their answering service said to call back during business hours. The next morning before I could call in, they called to say the Dr wouldn't be available that Fri afternoon and could we do it Monday. When I asked about another Friday, the receptionist said 'he doesn't do surgeries on Fridays', so I told her we had discussed it with the Dr and HE told us he'd do it on a Friday. He's the one who said 'late Friday afternoon' to the nurse in the room with us at the time.
So we go ahead with Monday to get it done though this means my son will now possibly miss some classes, and then they tell us, after we've waited 45 minutes for what was supposed to be a 4 pm appointment, that the Dr's running late cuz of a walk-in that needed something removed - which is why we're there in the first place! to have something removed! Pretty crappy customer service from front office, though Dr Lara himself seems nice enough... read more