EDIT: I wrote a more detailed review here 11 days ago, but I got a Cease and Desist letter from a lawyer representing Gust, so I took down the details they contested in the letter because I've decided I don't want to waste the time, energy and money, nor experience what I feel would be emotionally damaging to relive with this company in court.
I hired Gust to install hardwood flooring in one of my rental units, which began falling apart immediately, without anyone ever occupying the unit (i.e., no furniture, just people walking through once in a while to estimate other work). I was told by Gust that it didn't need glue because it was a floating floor. However, the manufacturer's instructions were that it needed to be glued at the tongue and groove (which I verified after the install). Because that mistake was egregious, and because of how I felt about my interactions with them since planning the project in August until they installed the floor in January, I decided they didn't seem competent enough to come back and fix the floor. So at the point that I discovered that the floor had been installed incorrectly, I requested that they provide references that would prove successful work of this kind or that they subcontract to someone with references (though I recognize I obviously should've done that before I hired them). They ignored that request, instead asking that I meet with them at the unit to discuss how to fix the floor. In my opinion, that was unnecessary, since they had already admitted (in writing) to assuming incorrectly that the installation didn't require any glue even though the vendor's instructions were clear that it did require glue. They also suggested using a tape-like product in lieu of adhesive, but I contacted the vendor, who said that was inappropriate, so I decided not to allow them to do it. Instead of arguing this further with them and/or giving them a chance to redo the work (or possibly screw it up even worse), I chose to pay someone else to completely undo and redo the work they did.
I've been investing in real estate for years and have dealt with many contractors. In my opinion, Gust Renovations was unprofessional and incompetent and I exhort you to find another contractor AND to ask for and thoroughly investigate references for any contractor you engage with. read more