We've used Gus' Windows in the past and they'd been great. We have ongoing need for window repairs for our oceanfront condo and they always took care of things promptly and professionally. I live in California so I have limited trips and time to be down at our condo to take care of maintenance and repairs. I appreciated the fact that I could rely on them when needed.
I called Gus'/Adams Wednesday morning (a week ago) right after I arrived in town to schedule simple window repairs - replace the balance tracks on some of our double hung windows. I'm only here for a week and a half so I called first thing to get on the schedule to ensure that the repairs could be made.
Bill told me that he could come out the following Monday and that he'd call back Friday to confirm. No call on Friday. When I called on Monday morning to find out if they were coming out, he said he'd have to check the schedule and get right back with me. Never called back. I called after lunch and no answer - left a message which wasn't answered. I called later in the afternoon and this morning (Tuesday), no answer.
I'm now screwed for getting my window repairs done as I leave Thursday. Had they just told me that they couldn't or wouldn't come out, I could have found someone else to do the work. I have no way to do that now on two days notice.
I never had this problem in the past. They showed up when they said they would and always did a good job. Evidently those days are gone. Customer service is a lost art for many companies, notably this one. I'll be finding someone else to do the work next time. read more