This place is a HUGE disappointment.
I have never written a bad review in my life, but this one takes the cake.
The restaurant itself is passable (the food is WAY overpriced for what you get, and the place is mediocre, reminiscent of a hole-in-the-wall diner), it was the service that was beyond awful. I would never return in a million years.
We were there for dinner on a Saturday night while driving through Brooks, and the restaurant was about 90% empty (so I know the poor service wasn't due to a lack of staff or dinner rush).
The girl who served us was either completely untrained, or completely oblivious to the do-s and don't-s of the restaurant industry, or the way she acted was simply common practice at this restaurant.
My friend ordered the "Steak Guzone" and was asked what kind of potato she wanted with it, then was given a few options. All sounded fine and normal.
I ordered a Guzone as well, except mine was the Chicken Cordon Bleu.
The first strange thing was that I was asked if I wanted a soup or salad. My friend was only asked about the potato side. You would think we would get the same options as our meals was exactly the same but with different fillings. That was the first odd thing.
Then my salad came, a sad looking, barely palatable out-of-the-Safeway-bag type with some sad dressing on the side. My friend was delivered a surprise Caesar salad that wasn't even mentioned.
Then our meals came - our plates looked like two completely different meals.....because they WERE! My friend's meal was fine, the "Guzone" was on a plate by itself and a separate plate of fries arrived with it.
My meal was an actual Chicken Cordon Blue meal....
I was slightly confused by my plate and then said to the server that I had ordered the Guzone, not the main course of the same name. She had repeated my order when I placed it so I know she heard me. The server looked confused and just said, "oh.", while still pushing the plate in front of me. No "I'm sorry", no "I'll take it back", no "we will give it to you at the same price as the dish you had ordered" which was about $6 less. Not wanting to wait another 45 minutes as we were tired and still had to get to Calgary by nightfall, I took the meal and said it was fine. I was annoyed but tried to be nice about it.
The food was over-salted, tasted freezer burnt and was of very poor quality - I would've gotten a better meal at a Wendy's. My meal honestly looked like slop. The menu prices were ridiculous to start with. I cannot believe food like this would be charged at that rate, my meal was worth perhaps $5 as it was completely unappetizing and looked like a pile of you-know-what.
When we were done our meals, a dessert was not even mentioned by the server. The bill was sort of just thrown at the table as she passed us.
When our bill came, we saw that they charged my meal at a full price (seriously, even an apology about the mistake would've been nice!) which was quite a bit higher than what I had actually ordered. Not worth it in the slightest.
They also charged us $4.00 extra for that side of potato that apparently didn't come with my friend's dinner but was presented as if it was! This is unacceptable. If the side was extra, it should've been mentioned, not just given as something that normally comes with the meal. The menu did not clarify any of this either.
Does this restaurant encourage up-sell without telling the patrons that they will be paying extra?! Ridiculous.
I always tip. And I tip well because I believe that (most) people in the service and restaurant industry work very hard and usually deal with jerk customers. I've been on that side of the fence before. Needless to say, a tip was out of the question here.
I was extremely upset when we left. Never again. That was purely shameful. read more