I had Mr Rooter come out and unclog a drained sewer line on March 3rd, I was told there was some…read moresort of paper towels blocking the line. (We had Cody this day) I was also told the equipment they would use this day had a camera and I would be able to see down in there, never got any pictures from there camera on that day to see what the line looked like. I then find out it is still draining very slowly. So I ask them to come out again, a week later. (This used my second visit that you get within 3 yrs which is ridiculous considering I was told there was nothing else blocking the line besides the paper towels, and I told them this isnt right to use my second trip up for something that they couldve told me the firs time but they don't care its a second trip) That Monday the 9th they then tell me they will be there late, then another hour later they call and say they have to do it tomorrow. Then Tuesday I tell them it has to be 5:15, which they say no problem... show up at 6pm. LATE. THEN, I get told my sewer pipe is cast iron and its blocking itself up, so very different from what the first tech said. He unclogged the best he could but its just going to keep building up I was told, so I asked for pictures and estimates to be sent to my email by Gabriel, he said no problem. A week went by with nothing. So I called the office yesterday to get the estimates / pictures... they sent me the WRONG estimates and pictures. I call again this morning and Gabriel calls me now saying he can't take pictures due to their risk of me digging based off their pictures, and he quoted a higher price today because of WV sales tax than he did on our previous call. Buyer beware, I will not be using them again. Bad customer service, they don't really even care about the customer, and honestly this morning Gabriel was pretty arguing with me over the phone about how he "did tell me the same thing last time on the phone" when he did not. I paid $1k for them to come out and clear the line just to get my second trip used and get totally conflicting information vs the first trip. Quoted $7500 the first time to replace 10ft section of clogged line under the concrete, to then find out today oh its actually $8200 because of WV Sales Tax. Tell me that number the first time.

I had an issue in the evening that required immediate response. I called Mr. Rooter and had an…read moreemployee out to my home shortly after. The plumber fixed the immediate issue and took the time to explain the cause, and what his recommendation was. Cody was the name of the employee and he was nothing short of excellent. I would recommend Mr.Rooter to anyone looking for an honest and reliable plumbing service.

I needed a drum trap replaced. Jose was able to come out the next day to look at it and was able to…read moreget me a quote fairly quickly. They sent out Issac and Carlos and they had everything up in running in a few hours. Very happy with how it turned out and felt it good hands. They did have to cancel my first appointment due to an issue I still dont quite understand but Jenna was able to get me rescheduled for the following day and was very apologetic. Id use them again

Jacksen arrived promptly, kept me informed of the work he was doing, addressed the problem quickly…read moreand was friendly throughout the appointment. Highly recommend!

Matt did an excellent job with replacing the valves and hoses for the washer. He also found a…read moreproblem with the installation of the water heater. Matt was very professional and easy to talk too. Excellent plumber.

Matt was fantastic. He figured out our plumbing problem (it wasn't obvious) and fixed it quickly…read more He was totally professional. I can't recommend him enough. John M., East Liverpool, OH

Had Metz come out to the house were under contract in to inspect sewer line. Nate was super…read moreprofessional and helpful and explained what he was doing. They gave me a very quick quote to follow up and the video of the sewer line was sent the hour after our appt for the inspection.

If I could give this company 10 out of 5 stars I would…read more Another company came out and "diagnosed" an issue on their 2nd visit, and quoted us an up-in-the-air price for a "maybe this will fix it maybe it won't" service. Needless to say, I was on Yelp finding someone else for a 2nd opinion. Jennifer at Metz called me and messaged me right away to view video footage and get something scheduled. I was able to call, text, and email her as often or as little as I needed to and ALWAYS received a response. The communication was exceptional from start to finish. Someone came out that same week to take a look and give out a timely estimate. This company does offer financing, although we did not use it. The quote was less than half of what the other company had quoted us. We got a straight forward diagnosis, with honest pricing, and reliable service. The team came out on the day they were scheduled at the time they were scheduled. They were able to complete our project in only 2 days. Extremely efficient, and walked my husband through what they were doing and put us at ease with what still needed to be done. The pictures and reviews from myself and everyone else speaks for themselves. While I hope to never need more restorative services on my property (LOL), if I ever did, I would 10,000% use Metz again. I will be recommending them to anyone I know who needs it. Absolutely amazing!

I would like to thank Gary from Dan's plumbing, not only was he a professional, courteous and a…read morevery nice man, Dan's plumbIing is where I will focus my profressional plumbing needs. I will not hesitate to contact them again. thank you Gary and Dan's for all that you do.

Apparently these guys own the Three Springs Laser Wash. I…read morerecently used the car wash and either the supply for the soap was empty or it was broken. The machine never sprayed any soap or cleaning solution onto my vehicle the rinse cycle did work. When I called the help number they asked what was wrong and never offered me a refund. Do yourself a favor and go somewhere else they obviously do not maintain their equipment and they don't care if it works or not.

Very knowledgeable staff. Wonderful front desk service with a Smile. Absolutely best one stop shop…read morein town.

Jeff and his crew are the BEST! Had Jeff do my gas line to the grill and his crew have been here to…read moremake quick work of a kitchen faucet and then hot water heater repair. Responsive, prompt, reasonable rates. I trust them to do quality work and to stand behind it. Loyal customer here!

My experience: Great communication! I assume when people are…read morebusy working for a customer they can't just grab the phone. I have used him many times and as a repeat customer I have to say he shows up in a timely manner, does it right, doesn't use cheap parts or cut corners, no nonsense, and the price is always reasonable. A+++

Absolutely horrible.... slowed my construction up a month because he kept no showing. Everyday…read morewas a new excuse, trying to bill me for work he didn't actually do! Stay away.... lots of other far better plumbers.

Was told he was busy one week and then on vacation and to send pictures and video of issue and…read morewould be put on schedule when back from vacation. I called twice leaving messages trying to find out what day and time NO RESPONSE. Greeting message states that he will call you back. Not so sure about that.

DJ answered my call right away and was over to fix my plumbing issue within hours of me calling…read more fast, friendly and a great price! definitely recommend!