Cancel

    Open app

    Search

    Gunn Buick GMC

    2.8 (96 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Gunn Buick GMC

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    20 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Gunn Buick GMC Photos

    You might also consider

    Recommended Reviews - Gunn Buick GMC

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Appointment confirmation
    Vanessa R.

    Worst experience -Made an appointment to get my oil changed and software updated due to not being able to connect to CarPlay without connection anymore, and heads-up map display freezing, asked for a loaner. Appointment was confirmed through email, in the notes I asked for the exact items. I explained to the First Lady About the things needed, and she said ok, but no loaner was available, said that's fine and continued the appointment, second guy I explained what needed to be done on my vehicle. He said no problem it would get take ln care of, on two occasions I have explained what I needed and inputted it into the system while creating my appointment, I call to check on my vehicle and was told the last of the software is updating it would be 20 min, I go to pick up my vehicle and didn't see software or diagnostics on the recipet and I ask of this was done because this was the true nature of the appointment to include the oil change as it is very frustrating, I am told, Ma'am you need to make another appointment for that to be done, at NO time during this whole process or during the 5 hours that my car sat in service was I ever told this, I explained to them how this should have been communicated on all the instances that I expressed my concern with each technician. As this has wasted my entire day and the problem is still or corrected, they then ask the manager to come outside which I tell him the entire story of how I communicated all Day on the things needing to be fixed for my vehicle and no one ever communicated this would not be done, he told me about the loaner situation which i explained I was not concerned about as I had my husband drop me off I just wanted my car operating correctly, at that moment he said that he would give me a call to try to rectify the situation, get my vehicle updated and try to get me a loaner in the recess, I have yet to hear from Anyone as of this moment and my vehicle still Has the same issues I took it on for for 5 hours, prior to this I took my vehicle to San Marcos for the recall updates which still did not update the radio issues, this is extremely disappointing.

    Duct Tape Holding the Car Together Inside Fender Liner
    Louis R.

    TERRIBLE DEALERSHIP EXPERIENCE Please read this and be careful when doing business here if you so choose to. I am open to answering any follow up questions about my experience. I purchased a Jeep Wrangler 392 from this dealership and shipped it to California. At first I felt like they were responsive but that quickly changed and I had to chase after them for them to get me the information so I could purchase this vehicle. I asked for videos of the car and for them to let me know of what damage/flaws the car had and nothing was brought to my attention. I went ahead and had it transported to California. Once the car arrived the battery was starting very weak but as it is a new car to me I was not sure if that was normal or how it was supposed to work. I drove the car on the freeway for the first time and hit a small bump in the road and my steering wheel started shaking violently. I had done my research so I knew it was the infamous "Death Wobble" this happened 5-8x on my drive and each time I pulled over. It was starting to rain hard that week and for safety reasons I could not drive it. I was told by this dealership to get it checked out but little did I know they had no intention of reimbursing me for the repairs because if I wanted the repairs to be covered it would have to be at their dealership in Texas...while I have a car that shakes violently in California. I went to a local trusted jeep shop and they fixed the death wobble as it has not came back since and it was roughly $1800 and I was also quoted for a battery as they tested it and let me know it was going bad which was another $400. I paid the local mechanic and submitted my invoices to Gunn's team. After weeks of no answers and constant follow ups they said they would cover the battery and that the Death Wobble issue was still under review. I followed up on the $1800 Death Wobble issue and all they said was "this is why we offered you a warranty" the warranty offered was a 3rd party warranty that would have fought tooth and nail to not pay out due to a preexisting issue. I was and continue to be very disappointed in their lack of customer service and willingness to take some accountability. I would have been more than okay with a 50/50 split but they basically said it is my problem. I received a reimbursement for the battery but that is all. I hardly drive the car (10 miles a week) so with time I spent more time with the car and noticed the car had a rip in the driver seat that was not mentioned, the car had pet/dog hair in the interior and stuck tk the carpets, the car was shined with what looked to be armoral on all the leathers which is very greasy(I still need to pay a good detail company to fix that) Most importantly, I went looking under the fender lining there are many parts covered in duct tape holding parts together. I messaged the finance manager about this and of course no response. I am honestly tired of this dealerships lack of service and communication. I was interested in another vehicle but once I saw it was at a Gunn Dealership I quickly told them no thank you I will shop elsewhere. Posted will be the invoice to fix the death wobble that I had to pay in order to safely drive my vehicle. Also, I will be having my local jeep mechanic remove the duct tape shown to see what the duct tape is holding together. GUNN should have not sold this vehicle in this condition.

    Kirt B.

    Where to even start. I bought a 2020 GMC Denali 2500 "Certified pre-Owned" the buying process went relatively smooth. Our Sale associate was great I have nothing against him. Once the sale was completed and I left I noticed the Low Def fluid alert and my fuel filter was at 56%. When I called and voiced my concern they told me that the fuel filter alert should have been cleared because they changed it. At this time they still had my trust. Shortly after buying the truck (2-3 thousand miles later) I had a check engine light come on,when I brought the truck into service they claimed they couldn't find/recreate the issue. When I went in to pick up my truck the door had damage, before driving off I pointed out the damage and took videos and pictures. They claimed "their photos of the time of drop off are blurry and they can't determine if the truck had the damage prior to drop off) I was highly upset at this time but needed my truck for towing. Round two of check engine light: After another thousand or so miles my truck would start or even turn over but had power. I got it started and brought the truck in to the service department, after very little communication across 7-8 days I went into the office and they claimed yet again they couldn't recreate or find a problem. After speaking to the assistant director he asked me to give him a few more days. I filed a complaint with Gm and the very next day they claimed my batteries were the issue. At this time I've lost trust in the dealership but my first oil change was on them so after 6,000ish miles I took my truck in for service. They came to me with a list of things due pictures below. Some recommended every 10,000-15,000 miles ( that fuel filter was one) they also asked for my wheel lock.. come to find out I never received it with the purchase so I spoke to the sales team as recommended by the service department. They couldn't provide a wheel lock cause they didn't have one. I also still haven't received a receiver insert that they told me they would get for me. At this time Gunn does NOT have mine or my families service. Our Yukon Denali will be purchased somewhere else. Bought a $80,000 truck and Got overall rude service (minus my sales associate) My door is still damaged. I have no wheel lock. I have no receiver insert. Gunn GMC is a rude untrustworthy Dealership.

    Phillip J.

    Purchased my vehicle in March and I got this email today saying my strut is leaking from a visit May 23rd (note the replacement cost). The SUV had barely been driven 1K miles at that time and it was never brought to my attention before purchasing or during the May 23rd drop off. I believe they knew about the issue and just didn't address it because of the cost to fix and left it to me, the customer, to inherit the maintenance cost. Not too thrilled about getting stuck with this bill but certainly will be taking it elsewhere to repair since they won't make it right.

    2024 Yukon Denali

    See all

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Sold me a lemon, timing belt started making a loud noise only a couple days after purchase. Brandon was no help to me..

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Harley H.
    448
    21
    10

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    11 months ago

    Kristen was beyond amazing !! They made my experience so easy I will definitely buy another car from them

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kirt B.
    70
    10
    5

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Simply and fairly put, car there 11 days to change a/c condenser. That does seem excessive to me.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Excellent sales team pulled thru to get the car we wanted after a slight hiccup. Thanks Mike Carrol and associates.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Julie Y.
    46
    10
    16

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of E. C.
    0
    33
    5

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Horrible service and lots of broken promises. Not even through GM returned calls. Never going back to purchase anything from there.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 6
    Thanks 0
    Love this 2
    Oh no 0
    Photo of JD S.
    19
    56
    56

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of B B.
    0
    21
    0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - Gunn Buick GMC

    Review Highlights - Gunn Buick GMC

    I worked with Mark Comb and Polish Pete!

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Car Dealers 2,525 times last month within 15 miles of this business.

    Verify this business

    Import Euro Automotive - Could you tell there was damage here???  I sure can't!  Great job y'all!!

    Import Euro Automotive

    (24 reviews)

    Having a European car in the Texas Hill Country can be a challenge when it comes to getting it…read moreserviced. When that car is 18 years old, the challenge is even greater. I've taken my car here for a couple of issues, one was major and pretty straight forward, the second was even more time consuming because it was much less straightforward. The crew here worked with me to source the parts I needed at a price I could afford and stuck with the problems until they were resolved. Service like this does not come cheap however the value of getting it done right the first time with a shop that will back their work after you've paid for it makes it at least reasonable. These guys are direct and perhaps more unfiltered than you may find at other shops. They are also funny and passionate about getting your car back on the road working right. I highly recommend them to you.

    I was referred here by a friend and I am quite happy about it…read more My Ollady was in a drive thru and got hit on my front quarter panel by someone rushing through the parking lot, and I came here for some body work. They laid out a few options for me with or without using my insurance, and since I had a low deductible we ran it through the insurance. They were great with communicating with my adjuster and even communicated ahead of time that my return date would be 2 days later than originally anticipated, which I really appreciated. I dealt with Arthur and Belinda and they were both fantastic. I even had them do an oil change while it was there and they washed and vacuumed it before returning it! The extra detailing and care they put into the job was amazing and I'll definitely use them again. Thanks so much y'all!!!!

    Gunn Buick GMC - car_dealers - Updated May 2026

    Loading...
    Loading...
    Loading...