Not a mom and pop shop - you won't get that level of service here. I live an hour away and I brought a silk cami in that had grease stains on it (food). They did not remove the stains the first time, so they let me bring it in again for a re-do. The person at the front desk has no way of marking where the stains are (they're difficult to see without proper lighting), and they didn't seem interested in coming up with a solution other than, "well send it through for a re-do" which came out with the exact same results. Stains are still there. I expected them to make note that there are three stains so the person cleaning it will know to look for three stains, but this is a commercial business and they operate accordingly; the person at the front desk takes your order, and someone else in the company who is possibly vision impaired cleans it, and nothing gets resolved. Two hours of driving each visit and my silk cami looks exactly like it did when I first brought it in. They're nice but don't expect anything beyond that. read more