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    Gundersen Kristin

    5.0 (1 review)

    Services - Gundersen Kristin

    Pet physical or wellness exam

    Pet vaccinations

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    9 years ago

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    The Animal Hospital - TheAnimalHospital.com

    The Animal Hospital

    (19 reviews)

    Every aspect of care here is excellent. Entire office is welcoming. They extend themselves to…read morehelp you and your pet are comfortable. The entire team is very knowledgeable and compassionate take the time to explain and teach even helped with my insurance claims. You and your animal are their priority in very competent, safe and welcoming environment.

    I brought my two senior cats in for bloodwork and an exam. One cat was then diagnosed with…read morehyperthyroidism and put on meds when the bloodwork showed an elevated thyroid level. I then received a call that the bloodwork "may have been mixed up" so bring my one cat back in for a free retest. This test indicated a low thyroid level and was significantly different from the first test with an elevated level. Instead of a vet looking at the 2 bloodtests and seeing they were so different and most likely not my cats bloodwork . I'm contacted by the vet techs and told to continue on the thyroid meds. One vet tech was not aware there was a blood test mix up and one told me when I asked why it seemed like the 2nd test was so different that it was not my cats bloodwork answered me by saying" That's a good question". Then I wonder was my other senior cat bloodtest mixed up as they were done at the same time? Meanwhile I spent $100 on thyroid meds and $520.38 on bloodwork and I still dont know if my cat has hyperthyroidism. because the new bloodwork does not show it. I was offered after complaining another free retest after taking my cats off the meds but honestly I have a very stressed old cat who has already been in for 3 blood tests and a vets office that I'm dealing with techs not the vet. I plan on going elsewhere where I can deal with a vet that can call me, and actually take the time to look at the bloodwork

    Capital District Veterinary Referral Hospital - My beautiful girl, Lisa

    Capital District Veterinary Referral Hospital

    (112 reviews)

    It is the only emergency hospital I will use for my pets…read more They are caring and considerate and focus on the pet as well as you. My last visit I knew my old girl was ready to go. After being in the medical profession for over 35 years, I could not have asked for a more heartfelt experience.

    I am writing to formally express my grief, anger, and deep disappointment regarding the care my dog…read morereceived at your emergency veterinary hospital. This letter is written not only in mourning, but in the belief that what occurred was unacceptable and must be addressed. From the moment we arrived, the experience was cold, transactional, and lacking the urgency or compassion one would expect in an emergency setting. At one of the most traumatic moments of my life, I was met not with reassurance or decisive action, but with delays and indifference. My dog Max was in critical condition and required immediate intervention. Despite this, there was a significant delay before a doctor was able--or willing--to operate. That delay had catastrophic consequences. During the time we waited, my dog's tumor ruptured. He hemorrhaged. He suffered a stroke. What may have been survivable with timely action became fatal. It was all about the money- transactional. I firmly believe that your team's failure to act with appropriate urgency robbed my dog of his chance to live. What happened is unforgivable. I hope that acknowledging it can prevent another family from enduring the same kind of loss.

    Sand Creek Animal Hospital

    Sand Creek Animal Hospital

    (40 reviews)

    We love this place. I can't say enough about what a great vet! Bentley is treated wonderfully every…read moretime we are there. All of the front staff, vet techs, and veterinarians are so wonderful...especially Dr.Carmichael.

    Always a good experience until this week. attempted to order heartworm combo from chewy with a…read moregreat deal, to save a little money in this terrible economy to help my parents living on social security. this combo was recommended by vet, but then said they don't have it yet and they have to finish what they have, then backpedaled on it because basically saying we won't give you that option because we'll lose money. 2 pills for heart worm/flea tick cost $43 at office. I was trying to get 6 for $105 so 6 at price of a little over 2 months of theirs. I get a voicemail from Tabitha that they don't work with chewy and you'll need to come get a script and because he's growing you should just get from us. Call back talk to Abby explained cost and said well at least get 3 months worth and that already saves money, even if he goes out of dose. She says no problem I'll request that. I tell her I'll pick up after work. go to leave work, call the office ask if it's ready, yes it is Tabitha said. drive 25 minutes through horrible northway and wolf rd traffic to get there and have a note that they can only write for 2. I explain that I called back. Tabitha keeps saying I called and told you that on your voicemail. I again said but I spoke to Abby and she said she'd have it ready. I asked why no one could call me with the change or tell me when I called after work. Abby kept her head down and the other person said I wasn't working yesterday. Tabitha again stated she left that in the voicemail. they ask the medical director and he says no that's our policy. again, no apology for not following up with me when Abby told me it would be ready. I was annoyed, they were defensive, couldnt take responsibility for not properly communicating, and Tabitha kept saying the same thing not understanding that communication happened after her one voicemail. I again was upset and said I didn't want it and thanked them for wasting my time. fast forward office manager calls won't talk to my mother about it. my mother explained I worked as a nurse in an ER and likely couldn't talk. phone rang while in a room with a patient and hit the side to silence. same thing a few minutes later. my mother gets a nasty email dismissing my animals and reminding of a serious vaccine my puppy needs. so now my animals have no care and my puppy is in danger because. he's due for shots. mom calls, office manager states I picked up and hung up on him. clearly this is what hurt his feelings. lied and said the whole waiting room was full. there was absolutely no one in there until I walked out the door and someone was coming in with their dog. he rescinds the dismissal. then continues to say I hung up on him and he takes back the rescind. I asked multiple times to speak with the owner, as they are taking no responsibility for the miscommunication and how rude and dismissive the three desk girls were. of course they are all going to say the same thing, especially because they were the ones who neglected to communicate after I was told the script would be ready. the office manager tells my mother I can't talk to the owner as he manages this. She asked again multiple times to speak to the owner and he kept telling her no I cannot. and continued to dwell on the fact that that i "hung up" up on him. while my iPhone shows both calls in red meaning it was a missed call and says missed call underneath it. if i picked up hung up it would show as incoming. this is truly unbelievable. all because they were want the business for their meds. they also told me it was illegal to prescribe that many. you can order 1, 6, 12 from their med site. I've had dogs who fluctuated in weight in 25-50 and 51-100 many times throughout the year, so even when you're not a puppy weight can change. I'm not stupid enough to put the dog in danger and give the wrong dose, just trying to save my parents some money. unbelievable that they've cut care off to my pets immediately with nothing lined up. my poor puppy can't get his vaccine in time. neglectful. I'm sorry the office managers feeling got so hurt over his lies. he has a lot of pull clearly that you can't speak to anyone above him. I guess it's his practice to run. Peter is clearly lacking in mutual respect as well.

    Gundersen Kristin - vet - Updated May 2026

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