I worked there several years ago. When I was hired the original Drs. that owned the practice were…read morehelpful, kind & lovely people . Long story short... they retired & placed a reprobate person in charge... she is phony & superficial to say the least. In a million years I'm advising you to not bring your pet there, under any circumstances!!

Not taking new customers. Extremely disappointed, was looking for the best possible place to take…read moremy sick cat and the first thing their website shows you is a big pop up letting you know just that. Felt like getting kicked while I was already down

Every aspect of care here is excellent. Entire office is welcoming. They extend themselves to…read morehelp you and your pet are comfortable. The entire team is very knowledgeable and compassionate take the time to explain and teach even helped with my insurance claims. You and your animal are their priority in very competent, safe and welcoming environment.

I brought my two senior cats in for bloodwork and an exam. One cat was then diagnosed with…read morehyperthyroidism and put on meds when the bloodwork showed an elevated thyroid level. I then received a call that the bloodwork "may have been mixed up" so bring my one cat back in for a free retest. This test indicated a low thyroid level and was significantly different from the first test with an elevated level. Instead of a vet looking at the 2 bloodtests and seeing they were so different and most likely not my cats bloodwork . I'm contacted by the vet techs and told to continue on the thyroid meds. One vet tech was not aware there was a blood test mix up and one told me when I asked why it seemed like the 2nd test was so different that it was not my cats bloodwork answered me by saying" That's a good question". Then I wonder was my other senior cat bloodtest mixed up as they were done at the same time? Meanwhile I spent $100 on thyroid meds and $520.38 on bloodwork and I still dont know if my cat has hyperthyroidism. because the new bloodwork does not show it. I was offered after complaining another free retest after taking my cats off the meds but honestly I have a very stressed old cat who has already been in for 3 blood tests and a vets office that I'm dealing with techs not the vet. I plan on going elsewhere where I can deal with a vet that can call me, and actually take the time to look at the bloodwork

It is the only emergency hospital I will use for my pets…read more They are caring and considerate and focus on the pet as well as you. My last visit I knew my old girl was ready to go. After being in the medical profession for over 35 years, I could not have asked for a more heartfelt experience.

I am writing to formally express my grief, anger, and deep disappointment regarding the care my dog…read morereceived at your emergency veterinary hospital. This letter is written not only in mourning, but in the belief that what occurred was unacceptable and must be addressed. From the moment we arrived, the experience was cold, transactional, and lacking the urgency or compassion one would expect in an emergency setting. At one of the most traumatic moments of my life, I was met not with reassurance or decisive action, but with delays and indifference. My dog Max was in critical condition and required immediate intervention. Despite this, there was a significant delay before a doctor was able--or willing--to operate. That delay had catastrophic consequences. During the time we waited, my dog's tumor ruptured. He hemorrhaged. He suffered a stroke. What may have been survivable with timely action became fatal. It was all about the money- transactional. I firmly believe that your team's failure to act with appropriate urgency robbed my dog of his chance to live. What happened is unforgivable. I hope that acknowledging it can prevent another family from enduring the same kind of loss.

Dr Sikora and the WHOLE STAFF are amazing. They have taken care of my animals and previously my Mom…read moreand Dad's animals for many years. They are professional, caring, and really good at what they do! Whether a visit is for a checkup, a surgery, or a follow up, the whole staff feels like a part of my extended family. They have always offered many options of care in every situation, and in the difficult times that sick animals had to be put down, they were sensitive, caring, and kind. For a person like me who sees his animals more like "persons" than property, Normanside is a veterinary practice that I am very comfortable with. I'm so glad to have them care for my precious pets.

Don't bother -- they're not taking any more new clients. I tried getting in before the pandemic…read morehit, and then again today. I wish they'd just put that fact on their website so you don't have to waste your time screwing up your courage to ask -- if you're like me, you emotionally get much closer to your vet than to any MD you're forced to visit. It looks like a nice place, small as it is, and I'd have loved to try it -- but I guess it's a club, and you and me ain't going to get in it.

We love this place. I can't say enough about what a great vet! Bentley is treated wonderfully every…read moretime we are there. All of the front staff, vet techs, and veterinarians are so wonderful...especially Dr.Carmichael.

Always a good experience until this week. attempted to order heartworm combo from chewy with a…read moregreat deal, to save a little money in this terrible economy to help my parents living on social security. this combo was recommended by vet, but then said they don't have it yet and they have to finish what they have, then backpedaled on it because basically saying we won't give you that option because we'll lose money. 2 pills for heart worm/flea tick cost $43 at office. I was trying to get 6 for $105 so 6 at price of a little over 2 months of theirs. I get a voicemail from Tabitha that they don't work with chewy and you'll need to come get a script and because he's growing you should just get from us. Call back talk to Abby explained cost and said well at least get 3 months worth and that already saves money, even if he goes out of dose. She says no problem I'll request that. I tell her I'll pick up after work. go to leave work, call the office ask if it's ready, yes it is Tabitha said. drive 25 minutes through horrible northway and wolf rd traffic to get there and have a note that they can only write for 2. I explain that I called back. Tabitha keeps saying I called and told you that on your voicemail. I again said but I spoke to Abby and she said she'd have it ready. I asked why no one could call me with the change or tell me when I called after work. Abby kept her head down and the other person said I wasn't working yesterday. Tabitha again stated she left that in the voicemail. they ask the medical director and he says no that's our policy. again, no apology for not following up with me when Abby told me it would be ready. I was annoyed, they were defensive, couldnt take responsibility for not properly communicating, and Tabitha kept saying the same thing not understanding that communication happened after her one voicemail. I again was upset and said I didn't want it and thanked them for wasting my time. fast forward office manager calls won't talk to my mother about it. my mother explained I worked as a nurse in an ER and likely couldn't talk. phone rang while in a room with a patient and hit the side to silence. same thing a few minutes later. my mother gets a nasty email dismissing my animals and reminding of a serious vaccine my puppy needs. so now my animals have no care and my puppy is in danger because. he's due for shots. mom calls, office manager states I picked up and hung up on him. clearly this is what hurt his feelings. lied and said the whole waiting room was full. there was absolutely no one in there until I walked out the door and someone was coming in with their dog. he rescinds the dismissal. then continues to say I hung up on him and he takes back the rescind. I asked multiple times to speak with the owner, as they are taking no responsibility for the miscommunication and how rude and dismissive the three desk girls were. of course they are all going to say the same thing, especially because they were the ones who neglected to communicate after I was told the script would be ready. the office manager tells my mother I can't talk to the owner as he manages this. She asked again multiple times to speak to the owner and he kept telling her no I cannot. and continued to dwell on the fact that that i "hung up" up on him. while my iPhone shows both calls in red meaning it was a missed call and says missed call underneath it. if i picked up hung up it would show as incoming. this is truly unbelievable. all because they were want the business for their meds. they also told me it was illegal to prescribe that many. you can order 1, 6, 12 from their med site. I've had dogs who fluctuated in weight in 25-50 and 51-100 many times throughout the year, so even when you're not a puppy weight can change. I'm not stupid enough to put the dog in danger and give the wrong dose, just trying to save my parents some money. unbelievable that they've cut care off to my pets immediately with nothing lined up. my poor puppy can't get his vaccine in time. neglectful. I'm sorry the office managers feeling got so hurt over his lies. he has a lot of pull clearly that you can't speak to anyone above him. I guess it's his practice to run. Peter is clearly lacking in mutual respect as well.

I found this place to be very racist. I arrived at 8:30 and still wasn't seen by noon. I 1020s…read moremaybe even more people come and go and I just sat there. I asked multiple times when will my dog simply be crowned back? They told me one hour and then after an hour told me another hour and after an hour told me another hour then told me 10 minutes just for it to be another hour. I don't understand. The only thing I could say is I was the only black person in there?

The place was very clean, we were greeted everyone fell in love with my pup , however seeing Dr…read more Goldner and a tech they went over what was to be done 4 month shots , my pup was weighed given 2 treats and then a packet of expired flea/tick meds , was told they'd step out to get the vaccinations, the Dr. never came back in just the tech whom handed me a package where the expired meds were , no vaccinations were given , I was told the pup would go through a series of shots for the next 6 weeks , i paid for the vaccinations, I was with my pup the entire time not one needle nor syringe full of deworming meds was ever given this place will never see us again, speaking the the manager was a joke , she says " we feel like we don't have your trust " please explain how can I trust you when I sat with my pup the entire time and nothing was administered to my pup !! NEVER AGAIN !!!

Friendly, helpful, informative Very gentle with my dog…read moreDr Patrick very knowledgeable and thorough with my Louie; took the time to make my dog comfortable as well as myself Consistent care with every visit Clean building

We had 2 old dogs one 18 and the other 10 and when they crossed the rainbow bridge, the…read moreveterinarians were extremely nice and considerate. We have a new puppy now and we choose VCA as his new veterinary clinic. They have been nothing but great with him. He actually enjoys going to the vet!

We had to call upon the services of In the Comfort of Home a second time a few weeks ago for our…read more15-year-old cat Sally who was suffering from inoperable cancer. This time we were helped by Dr. Trish Daly, and we received the same level of compassionate care that we did earlier with Dr. Blankfein. She impressed us as very compassionate and competent while remaining unobtrusive in a situation that was deeply personal. We cannot recommend In the Comfort of Home highly enough.

What a blessing Dr. Diaz was from In the Comfort of Home when our 17 year old cat suffered terminal…read morekidney failure. We had to wait an hour or two to get a call back after leaving a voicemail, but once our call was returned, we were able to get a visit that day. What was an incredibly stressful time was made easier by the gentle guiding and kindness of Dr. Diaz. He was wonderful and it made the heartbreaking loss of our little buddy easier to take. After having experienced previous losses with a traditional visit to a vet, this was so much more easy for a cat and us, allowing our cat to avoid the stress of travel to the vet, and allowing us to grieve in the privacy of our own home during the process. Thanks you In the Comfort of Home.

We have had great experiences with the vets and support staff here for cats, dogs and rats. Parking…read moreis easy and entrance accessible.

Me and my family recently had to put our French Bulldog Lexi down here on March 16th, 2024 because…read moreshe had a brain tumor. We were taking her there ever since we got her in 2020 when she was 4 1/2 years old. We took Lexi there a lot of times, and every single time they were great with her. Dr. Virginia and Dr. Jarvis were always great with Lexi. The staff is very friendly and caring. The building is also very clean considering it's been open since 1922. If you ever decide to euthanize your pet, I highly recommend doing it here. After your pet is at peace, the staff gives you as much time as you need to grieve as you want. They are also very respectful during this process, too. I highly recommend this vet. Shout out to Albany County Veterinary hospital!

Could not be more grateful for Dr. Schnee and his staff. My baby girl is a rescue from a hoarding…read moresituation, and even though I've had her for closing in on 3 years, she still gets VERY skittish when I put both hands around her. After trying and failing to get her to a vet, I called 518 House Call Vet. Prompt response. Easy booking. Good communication. AMAZING house-side manner for Mathilda. And the price is definitely comparable to taking my cat into a vet's office.

I love the fact I found a vet who came to my house to neuter my furbaby Sid! Trying to bring Sid to…read morea physical location would stress him out so much, but having the doctor come to us was nothing short of a miracle! Dr. Schnee and his techs were wonderful and the procedure was a success! Definitely recommend him for anyone who's furbaby stresses way too much when brought to a vet clinic!