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    Gulf Freeway Auto Services

    5.0 (1 review)

    Services - Gulf Freeway Auto Services

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    3 years ago

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    P & S Complete Auto Repair & Body Shop - Beautiful plants

    P & S Complete Auto Repair & Body Shop

    (7 reviews)

    South Belt/Ellington

    I was recommended of P&S through my dad. Sam had always done quality business with him and never…read moregave him any issues. My dad has been going to P&S for years. My dad told me he wanted to put me on with P&S as they were reliable. Background: this is a family owned business. The first time I came to P&S, I brought my 2001 Mitsubishi Montero Sport to get serviced for a full markup and told him to fix whatever the problem was so that the vehicle can pass inspection. I told him that I will be paying whatever needs to be fixed. Specifically Sam directed all questions to my dad and not me. I thought that was rude because the vehicle is in my name not my dad's. I asked Sam to address me for anything related to the vehicle. Sam continued to make calls to my dad about my car. I would call to get updates on when it was ready; Sam wouldn't speak to me. Instead, I found out he had spoken to my dad. This infuriated me because my dad knows nothing about the vehicle and I felt like my needs were ignored by Sam. He didn't acknowledge me since I was a female. I had to get the information from my dad who told me the car was ready to be picked up. Once I arrived to the shop, I addressed my concerns to Sam. He looked at me like I didn't know what I was talking about. Sam told me he fixed the problem in an affordable way. I asked him why he didn't fully fix everything that I requested prior? His response, "to save you money". I said, I didn't need to save money, but to fix the problem. Again, Sam doesn't listen any requests. I expressed my frustrations to my dad who spoke with Sam. After this, Sam apologized to me saying he didn't know. Nah you knew, just treat females like they matter. It's quite simple. The last time I came here for an oil change on my other vehicle, the Toyota. Sam was seemingly nicer and addressed me accordingly. Last week, I called P&S to schedule an appointment to get my Montero oil leak fixed. Sam answered the line and told me to call back next week. I said okay. Next week shows up, I call P&S to schedule for the oil leak on Montero. Sam told me again to call back next week. I said, Sam you told me that last week when I called. I said, it sounds like you're giving me the runaround. I said, if that's the case I'll find another local mechanic. Sam said that something was up with the computer system. I said, okay. I went ahead and went with Vela.

    I had my Mercedes GLC 300 serviced there for the first time, the service was awsome. I used to get…read moremy service done at Mercedes-Benz in Clear Lake, and the experience there was awful."

    Gulf Freeway Auto Services - autorepair - Updated May 2026

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