I called this hotel simply to ask about prices and availability. After explaining that I had 3 adults and 1 child, I was told that a room with two full-size beds "wouldn't be enough."
The issue wasn't the room, it was the attitude. The way I was spoken to was so dismissive that you would think I was asking for something outrageous, not trying to pay for a room. I was looking for information, not an argument, but apparently basic customer service was too much to expect.
It's interesting that a business in the hospitality industry can make a potential paying customer feel like an inconvenience before they've even walked through the door.
No worries, I'll gladly take my money somewhere else. I wouldn't want to bother a business that seems to have no interest in welcoming customers. Hopefully the next person calling gets treated with a little more respect. read more