I received amazing service from Ben who solved my output jack problem is minutes, he was so helpful and kind to this novice musician, I drove an hour to his store because the center where I live were NOT helpful at all. The whole staff at Stevenson Ranch location were kind and helpful!! Special shoutout to Eric who was full of info as well. I will definitely drive out of my way in LA traffic for their service again!! read more

Guitar Center - Kremona Verea cutaway acoustic-electric - Musical Instruments & Teachers Near Me - Stevenson Ranch, California

Professional and trustworthy. They made sure my son was well taken care of. I highly recommend read more

I want to start by saying I'm not a musician and I only visited the store because my son is starting to play guitar and he needed new strings. We arrived on a Saturday afternoon and were told that our guitar with a new set of strings would be ready by Tuesday and we'd receive a call. Fast forward to Tuesday and we didn't get a call, so I called at the end of the day and they said it was ready. Overall customer service there was pretty good. There were knowledgeable musicians working there who could actually answer questions about the instruments that they were selling. I also really like that my kids were able to touch and try out different instruments. They got to play a guitar, ukulele, drums, check out microphones, and keyboards. As long as you're respectful, you could spend some time in there checking our new instruments. It was also clean and well organized as well. There's also plenty of parking since it's in a less busy part of the parking lot. We'll definitely go back with all of our music needs. read more

I went in this store for the first time to get new strings staff extremely helpful finding the one best fit for me. So Friday I came in again due my last experience but this time to purchase a new acoustic. Fantastic experience starting business off with me great. I came in today to turn in one of my old guitars, it was on the worn out. the problem is not wanting to take the guitar, it's old just wanted to recycle it. The problem arose when the staff whom I have not worked with before was not very kind and lied to me saying the bridge was coming up. It wasn't, again the guitar was in ok shape not worth very much he could have stated the truth that the guitar wasn't up to there standards. It did need a fret job. But to tell me a lie is the fastest way to loose me as a customer and I will not recommend a place to my colleagues where the truth isn't there motto. read more

Guitar Center - The bridge - Musical Instruments & Teachers Near Me - Stevenson Ranch, California

Cesar is the best. He helped us electric guitar and an amp. He honestly was very helpful and very nice. Best Costumer service ever!!!!! read more

Guitar Center - Guitar pic 1 - Musical Instruments & Teachers Near Me - Stevenson Ranch, California

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I've been coming here for years now all the dudes that work there are always super chill from Jay Greg Oscar and Savanna back in the day selling me my first guitar or Taylor Trevor Jonathan and Riley helping me pick out some new recording mics and pedals for my board some years later this place has always been a second home for me it went from being the guitar pantry to the guitar center some years later when they purchased the extension of the store and I still go there to get all my music needs read more

Guitar Center - GC Studios Recital for young students. - Musical Instruments & Teachers Near Me - Stevenson Ranch, California

GC has anything you could ever need. They have amazing products and even more amazing customer service.

I stopped by this guitar center while waiting to be seated at a restrauant in the same plaza. It been a while since I walked into a guitar center so I was curious to see what they have. I have a Schecter C1 Elite guitar so I was interested in seeing their Schecter selections. They didn't have much but I like some of the colors I saw. This guitar center is smaller than the ones I visited but it works for them especially at the location they are in. The place is organized decently and they have a couple of stuff set up for you to try out if you want. No employees came up to me and asked if I needed any help, I guess they wait for you to ask them now. They have face mask available in the front but I was the only one inside the store wearing my mask. They also have curbside pickup here as well if you don't want to go inside. The parking situation here is prefect because there a lot of spaces and most other stores there closed down already. read more

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Got my six-year-old a drum set that was just her size. I really like the fact that they had preowned cymbals in great condition to upgrade the hats and crash that the kid's kit came with. Customer service was good and associates even pointed me toward music lessons and recommended a teacher for that works well with kids. read more

Not alot to choose from at this location. I mean pickins are slim. So I was going in looking for mixers but they had no true mixers at all. So I was looking at controllers and I think.i could literally count how many of them they had on my hands. I dont know if they specialize in just guitars because that is what they had most of. For the area I guess they had just kept a limited supply. Not much else to say about the place. Not the first place I would go if I were looking for music equipment. read more

We walked in here this past weekend because my son broke a string on his electric guitar. He just started learning a few weeks ago and was really upset about it. Tank took great care of us and was so nice. He fixed the string and repaired another issue on the guitar and didn't even charge us. We are so grateful we have help nearby for our future guitar and other musical instrument needs! read more

Our first experience today and they did a great job. Brian, the salesperson was very informative and patient. My wife was purchasing a piano keyboard and we knew nothing. He helped us make our decision by comparing the various choices. Their prices are very competitive. read more

Always really helpful great Associates working there. I've purchased out of state and called those Guitar Centers and they went out of their way to to help me on items on the internet that they had at their stores. read more

Stephanie was super helpful, knowledgable, and kind! She was very patient with me and helped me choose my first electric guitar and amp. I'm very glad she was there that night because she made me feel very comfortable to ask questions and helped me with my purchase. Thanks Stephanie!! Your kindness meant a lot to me! read more

Went in to buy my son a keyboard. We talked to one gentleman briefly who was kind and helpful. When we went to find him again for help he wasn't on the floor. So we talked to the ones who were. We asked for help choosing the right keyboard. But instead of helping us purchase a keyboard they just insisted he was too young to play and that they wouldn't teach him! We didn't ask them to teach him anything. (They were clearly just eavesdropping on our conversation with the first gentleman and made assumptions) But we couldn't even explain that to them as they wouldn't even stop to give us the time of day. So we just left and took our business elsewhere. Thank goodness they have at least one employee that doesn't think he is the music god of SCV or I would have only given 1 star! read more

This Guitar Center store is by far the worst. I've been in the store 5 or 6 times total. Never once have I had an associate say anything but hello, when I first walked in the store. I have literally walked around looking at products for half an hour to an hour, without a single person asking me if they could help me or answer any questions. I look around and leave, and it's like they never knew I was in the place. They literally park their butts behind the counter talking and laughing. I'm a new guitar player, with bigger sized hands. After being ignored, I approached a male associate, with longer sandy blonde hair, who claimed to be in charge of the lessons department. I asked if he had any suggestions as far as acoustic guitars with a wider neck. His suggestion "Since you're just starting out, why don't you learn bass". Seriously??? I reminded him bass guitars aren't fun to listen to around a campfire. He then suggested I look at their guitars, find ones that I like, and do research on the internet to see which ones have a wider nut width. So based on his logic, I didn't need to go to that store at all, except to see and touch the products. I took his suggestion. I went home, did research, found an $1100 Guild, went back to the store to touch and feel the guitar, then went home and ordered it online. Now that I'm progressing with my playing, I decided to look into an electric guitar. I went to this store again and got the exact same treatment. I walked around the electric guitars for easily half an hour. Not a single person approached me. There were literally 2 or 3 other customers in the store that whole time, all walking around and not being assisted. The most time invested in a customer was when the same lesson guy helped a customer exchange a faulty guitar cable (zero profit for the store). Again, the 3 or 4 employees were just laughing and talking behind the counter. I finally walked out and drove to Guitar Center in Studio City. There, I was asked by multiple people if they could help me or answer any questions, as soon as I walked into the store. One sales associate went through the entire line of Fender Strats with me and explained all the different pick up configurations and let me demo whatever I wanted. I ended up leaving with a $1700 Fender American Professional II and a Fender GTX50 practice amp. With extended warranties I dropped $2,600. I hope the owner of this store realizes people in Santa Clarita can afford music as a hobby and if you don't want our money, it's a short drive to give it to someone who will treat their customers right. Your poor sales staff cost you $3,800+\- on just me alone, in two purchases. And, I'm just getting started in this new hobby. I may come back to your store, but only to look at your products, but will always buy it somewhere else. I'm sure you have cameras in your store. I suggest you watch your employees because they aren't doing their jobs. I seriously think you need to clean house. I was there at about 5:00pm on 2/15/22. I'm a big guy, in my 50's, blue sweat jacket. You'll see me walking around electric guitars by myself. UPDATE - Rather soon after leaving my review, I received a reply from Beau L., Business Owner. I was excited to see his response. Unfortunately it's was just a form letter response that he had used with many other negative reviews. Basically a cut and paste reply. How thoughtful of you Beau L. This exemplifies the attitude of the owner, store and employees. They simply don't give a sh*t. In the response it gave me instructions to forward my complaint to an email, to be followed up on. NO mother F'er, I already did my part, you don't get to give me homework now. It's your store, you look into it, you do any needed follow up, you take it and run with it. It's you losing money because of your system. I do want to that you for having what will be considered a testing location for me, when I want to try products that I will be buying from other stores. Nice of you to fund that, since you don't care about your business making money. read more

Guitar Center - None of this was bought at Guitar Center Stevenson Ranch. - Musical Instruments & Teachers Near Me - Stevenson Ranch, California

I'm a drummer mostly, but I had a guitar that needed some work on it and popped in to see what they could do for me. Daniel S. in repairs was able to help me out and was really cool about it, gave me no guff and was just very pleasant and helpful. Shout out to Daniel S. !!! read more

Daniel and the crew over at Guitar Center (Santa Clarita) are amazing. They are super knowledgeable and the customer service is amazing. Daniel has saved the day whenever I have needed a guitar repair stat! 5 stars all the way! read more

I needed a guitar restrung for a friend. Walked in and was immediately helped! Got it done in less than an hour by Casio. Super friendly and helpful staff who care about the business and their job. In and out with the job done! Very happy :) read more

I've been using gc for over 20 years being in the music industry. Brian Overton has been instrumental in assisting me. Recently I've had to change out my entire pro audio studios cables. Jared the GM at Stevenson Ranch location helped me immensely with this. I couldn't be more happy with him and Brian's patience assisting me. read more

Staff is very professional and friendly. Purchased an online restock item through the store. A Loar LH700. Got it within three days and got it setup within a week. The guitar sounded disappointing upon first play, but was fantastic after Matt Battaglia (repair tech @ store) set it up. Taylor in sales was very attentive and professional. I find no reason now to schlep to Hollywood to buy my gear. read more

This place was pretty slow for a weekend. There weren't too many people shopping. The parking lot was empty. The parking lot is huge. It shares the lot with Ralph's LA Fitness and a bunch of other restaurants and shops. When we first walked in, I noticed it was significantly smaller than the one in Northridge. The workers seemed busy with customers but greeted us anyway. The let us know that someone would be with us. We waited a few minutes and one of the salesmen helped us out. He was able to locate the exact item my friend wanted. He even took the time to show us some cool new guitars. read more

Guitar Center - Guitar straps - Musical Instruments & Teachers Near Me - Stevenson Ranch, California

Bought $2000 guitar online. Came in to get and they tried to pass off the demo model as a new guitar.

I was a little overzealous in ordering a keyboard case, and apparently had it set to ship to a location that was about fifty miles away from this location, being the location closest to me. I went in, the employees were really helpful, and the manager (Mike?) took care of everything for me without giving me a hard time about my mistake. Their choice to be accommodating, kind, and willing to make the situation I put myself in better was really generous. Additionally, I love the keyboard traveling case :) It's a roadrunner. read more

Got that gear tho dawg . Strings n shit. I fux wit it cuz they ain't no options out here

I'm so glad we finally got a guitar center near me, I used to travel to Burbank for my music needs. One thing I noticed is that the sells people are really nice and they know the instruments very well. Come on by and visit guitar center... read more

literally came here and called prior to see if these two monitor stands were in store. when i got there, MADI . the blonde associate, asked the other associate behind my back to grab them and save them for her. making this store once again... the sh**tiest guitar center music store location in all of los angeles. smh stop stuttering next time. read more

I brought my son for some things he needs for his guitar and the sales rep was amazing! He was very helpful! I was impressed with the wonderful service and the merchandise in the store. I love the displays and the atmosphere. Sean was great in allowing my son try the distortion kit before he purchasedi 6/01/2019: Again another great experience---thank you Matt Battaglia for showing my 14 yr old son how to string his electric guitar!!!! You're the BEST!!! read more

They are very friendly and helpful!!! They also have a big variety of guitars, drums and books for beginners

Horrible service. Rude workers who don't want to help. Asking questions feels like it's pulling teeth. Shop anywhere else. This store should've closed years ago. read more

Not the largest guitar center around but certainly one the nicest. Had to return an item. The associate quickly helped me to set up the exchange. read more

Trevor, Steve, Mike, Jonathan, Joao, Jared, Brendan Hey Guys! Such great customer service. Never had it so good! Best store in SoCal. Helped me buy my Taylor acoustic electric 6 string 4 years ago, I'm never going anywhere else! Special thanks to Angel the guitar tech! That dude knows his shit. He helped my repair my Taylor 12 string, sounds great! read more

My boyfriend is a musician and constantly coming into this store (and bringing me with him) over the past few months. Every time we have come in for an item we've had a great experience. Every sales associate that has ever helped us here has been extremely helpful, knowledgeable and eager to help. He has tons of questions on differences in equipment and the value for price. The sales associates are always honest about items! read more

Great Service!!! Came in from out of town and needed to return a very expensive guitar that I purchased online ($6700). I was in and out within a few minutes. No hassle at all. Thank you to Jared!!! read more

I ordered an amp for my son online which they said they had in stock. After placing the order I received an email stating they in fact did not have a new amp but asked if I would accept an open box display item instead. Seriously, I paid for a new item they claimed to have in stock. I followed up with additional questions but never heard back so I had to cancel the order and go to a proper business. Be careful. Don't let these pe trick you. Update: 11/26/2019 As suggested I contacted yourvoice@gc where I was asked some additional questions. After providing my responses they forwarded to the customer service manager in Stephenson Ranch who asked how he could assist. I responded to him and didn't hear back. Shocking. I want to thank them for proving they don't care about their customers or losing customers. read more

This location is very, very small compared to every other location I've been to (even Westlake is a little bigger). The Acoustic section (not a room) is right next to the amps so if you want to play you can't hear yourself playing if someone's using an amp or electric guitar. Still it's better than most other music stores. The staff were all very friendly and helpful like every other Guitar Center I've been to. read more

The girl name Paige should not be working with customer We came to but a pedal and she gave us the words service ever We buy here all the time my husband is a guitar player we do all our shopping here and today we come to look for an item and she told us Would of be better if you find it oof the phone and then tell me what I item you want we were asking her qUestiins and she moved to rHe back didn't even bother to answer or excuse herself she left us talking ourselves read more

Man, and I thought the Northridge store was bad! In comparison, this store is so small that Northridge looks huge. Now, I don't go to Guitar Center for amps and guitars really, but I do like to see if any of the higher-end items are there for me to test and eventually buy through whoever. Can't happen here though, they barely have the run of the mill beginner stuff (crappy Squiers and Epi's, solid state amps loaded with crappy effects etc). At least when I drive all the way to Hollywood GC, I know I can try the Nord keyboards, Hammond B3, or try out a nice Gibson ES335 through a PRS 30 watt amp. In other words, quality stuff that a semi to serious musician can appreciate. The only thing I would say is good about this GC location is the fact that I can get my strings here. I'm just horribly heartbroken that Santa Clarita - the 3rd largest city in LA - gets such a puny and small store. Even Palmdale's store is larger, and its Palmdale! read more

I love this Guitar Center! I'm a bit shocked to read how people feel this Guitar Center is more messy and more *crappy* than others. I mean, the store is small, which doesn't even phase me, but to say the store is crappy is going to far. The customer service in this Guitar Center in particular keeps me coming back. I have been approached many many times by one employee in particular, and his customer service skills are what other retail employees should base their behavior off of. Seriously, I have no problems asking questions whatsoever in this store. Plus the deals you get at Guitar Center in general are enough to keep me loyal to this place. read more

Best guys ever!! Came in for a strange request and they were able to help in five minutes. They have great customer service from Taylor and Eric. If you have guitar or bass needs I recommend coming here. Ask for Taylor!! read more